Bracken Plumbing

Overall, it went very well. They were very punctual. They were very neat. They cleaned up after themselves. They were very polite and cordial. We had already agreed on a price before they came, so the price was okay. I am going to have them put a pump in to circulate water at the back of my house.

I called Monday morning but they didn't have any opening for Monday...no big deal so asked if they could come out on Tuesday after 2:30. They said that would be no problem and showed up about 4:30 after calling around 3:00 to tell us they were on the way. Chris took a look at our toilet that was slow to flush and told us that it was because of hard water deposits keeping it from flushing correctly. He suggested a couple of things (acid treatment or replacement) but we told him that we planned on replacing the toilets ourselves anyway, so asked him about a water softener. He was very honest on the pricing of the unit and gave what I thought was a fair estimate on the labor. We will probably call them back when we get the softener.

I would use them again.

They wanted to repair the leak without making a hole in the wall so they ended up going through the stairs so that way there wouldn't be a lot of damage done. They showed up on time, and the actual cost was lower than what they quoted me, and they follow up afterward.

I had several referrals for which the plumber to use for this replacement. The old piping was there since the house was built in 1968 so almost 40 yrs and had previous patches. I had three estimates from different companies and as many suggestions as to the type to replacement piping. When Patrick Bracken came out, he was courteous and knowledgeable and explained each type, pricing, pros and cons of each. The other practical was PVC and would have cost $800, a savings of $125. I wanted to think about it and did some investigating of the product Kitec. There is a lot of information on the internet. I did go with the Kitec. After a short period I called Brackens and set up the work. It was scheduled within a reasonable period, rather quickly I would say. The workers with Patrick Bracken showed up on time and finished the install within the day. They even tried to save my sod which was appreciated. The inspector came the next day and all was completed.

These folks were absolutely super! They were very courteous and professional in the office on the phone. I called for service in the afternoon, and they were at my house the next morning. They replaced my water heater in about an hour and a half. The plumber, Alex, was very courteous and friendly and knew what he was doing. I've been looking for a good plumbing service for a while. I believe my search is over.