"We can not service yards when it has rained, or is still wet, in order to avoid causing a bigger mess in a client's yard. We do our best to reschedule everyone, in a timely manner, on rainy days. You were always made aware of any schedule changes, via emails and text messages. We asked for patience from all of our clients, and we appreciated all the times that you were. You let us know that you understood the reasons on more than one occasion. We also made last minute concessions for you when you were having a party or needed the yard serviced on a day that was not scheduled, or changed our route to go out earlier on your scheduled day in order to accommodate. Our crews work on a tight schedule and issues sometimes arise and we make our best effort to accommodate everyone. I did apologize to you about the gate incidents (only twice) and we worked it out each time and moved forward. The only contact you made with our office directly was when you asked us to change your irrigation controller from the way we are mandated by the city to water your lawn during Stage 2 Drought Restrictions. When we explained why we could not do it, you yelled at our employees. We make every attempt to keep our clients happy, even when payments are late or not made in full. We are sorry you feel that you received poor service from our company and we wish you the best of luck finding another lawn maintenance company. Jordan Powers Vice President Texas Roots Landscape & Irrigation LLC"

"We understand that you're frustrated dealing with the unprecedented weather that we all recently endured. It's been nearly 70 YEARS since our area has dealt with over 106 HOURS of below-freezing temps. Many are now having to recover from the damage it caused. I would like to address your concerns that were brought up when you called to express your displeasure to our CSR. You mentioned that our team made the decision to install your backflow device aboveground. Since your property has a septic system, we are REQUIRED by TCEQ to install this type of device (RP Backflow). As a courtesy, we include an R-13 rated insulated pouch…again, as a courtesy. We install them per the manufacture’s recommendations. You mentioned that you had made many attempts to obtain a copy of the warranty for the installation. This was never brought to our attention by the landscaper, nor yourself, until after these recent repairs. Had we been aware, we would’ve happily made the info available to the landscaper and/or yourself. Our company was hired as a subcontractor by your landscape contractor. After the winter storm, your landscaper called us to obtain a quote for the repairs & mentioned that he was aware this repair would not be covered by the warranty. He was given an estimate & told us to schedule the work. We completed the repairs & the invoice was sent to the landscaper, since they directly scheduled the repair. Upon receiving the invoice, the contractor contacted us & informed us to send the invoice to you directly & included your contact info (we didn't have this info previously). Regardless, weather damage (AKA: Acts of God) is not covered by the warranty. We sympathize with everyone going through the frustration & financial burden of dealing with this “once-in-a-lifetime” weather event. We encourage our customers to contact their homeowner's insurance for information on coverable damages. We would've loved the opportunity to have discussed this matter with you, respectfully, before reaching this level of escalation."

"We do apologize that we are unusually busy this year. We have received an extremely high request for estimates, installations and repairs this season. We aren't sure what has caused this change; possibly due to having many people working from home and having additional time to evaluate their landscapes at home? However, I wouldn't say that this makes us "difficult to try to do business with". We are trying our very best to keep up and make it a point to let everyone know how our schedule is looking before they call our office to schedule appointments. This information was also provided in my initial response to your request message."

"Thanks so much, [Member Name Removed]! Your review brought a smile to my face. I love sharing these reviews with the guys. It really makes them feel appreciated. -- Shelly"