Topaz Cleaning & Restoration

Went great! Techs were on time, courteous and thorough. Will not hesitate to contact them again.

see above

My coupon was overdue, but Marcus agreed to accept it. He discussed some bad stains and I agreed to the e

xtra treatments. He said he would do what he could to the pale beige loveseat and I was pleased with what he managed to clean up. The service was very prompt, considering it was just a week before Christmas and he worked quickly and thoroughly. He even gave me a 30% discount on the upholstry cleaning! I would definitely recommend this company.

Very personable technician. Nice job.

A very nice young man preformed the service, showed up promptly and was very polite. Tile and grout in kitchen, 2 baths and laundry room were to be cleaned and sealed. This is a very difficult review to write....as the owners are very nice.
The equipment he used was similar to a carpet cleaning machine. Within moments of him starting the procedure the toxic odor was overwhelming. Stinging my eyes and making me cough. I opened the doors and turned on all ceiling fans. It got progressively worse so I removed our small dog to the back yard and I tried to spend as much time outside as possible. I asked the young man how he could possibly put up with that odor and he indicated he "got used to it". Very strong chemical smell that literally took your breath away.
In watching the process, I didn't see how this machine could clean and seal the grout in one step...it was done in a sweeping motion across the floor, with a machine...at no time was anything applied by hand. I questioned him about the process and he indicated that the machine preformed both tasks. When I had originally sealed the grout I was on my hands and knees applying sealer to the grout with a paint brush.
I left the house immediately after he finished and took the dog with me. You could not tolerate being in the house. Several hours later my husband came home. The toxic smell was still present, he was even more sensitive to it than I and we contemplated spending the night in a hotel. We were both coughing. We put the dog in a crate outside and went to dinner to get out of the house. Upon returning we opened windows and continued using the fans and made it through the night...the next morning I again opened doors and kept the fans running..
Then, I noticed in the days/weeks following that any water that dripped on the floors was immediately absorbed into the grout....to me it did not repel water as a sealer should. The grout around the bath tub was discoloring, where you would get out of the shower. Grout sealer should last 3 years. Then, unfortunately, shortly after the service we had out of state family concerns and unrelated serious health issues.
I had contacted the company and spoke with the owner...she was extremely nice and willing to work with us to correct the situation. I again repeated that I couldn't see how a one step process could clean and seal grout. I also indicated that in no way did I want the process repeated due to the toxic smell, burning eyes and difficulty breathing. She agreed to send someone out and assist us...with all the personal issues we had and being out of town frequently, for weeks at a time, I did not schedule them to come back. I have not heard from them either.
I am writing this review as I repeatedly receive requests from Angie's List for a review on this service and I have been putting it off. Very nice people run this company and if you look at all their reviews for carpet cleaning they appear to have excellent reviews. I did not see any reviews for the tile process. I indicated that I would use them again based on their record for carpet cleaning not tile. Although a great deal of time has passed I would still like some sort of compensation. I have since had the floor cleaned and I sealed the grout by hand using a small paint brush.

Jacob and Roderick were the technicians who performed the services at my home. I made sure to get their names because I wanted to give them the credit for a job very well done! First of all, they were very accommodating and worked around my kids, the dogs and even the plumber! They came in and went right to work cleaning the tile and grout. By that afternoon, they were ready to start the color sealing. My grout was quite dirty and stained. So, even though they informed me that once it was color sealed the grout would be uniform in color, I was a little skeptical. Jacob started in the master bath and it was completed by the end of the workday. It looked amazing! Before they left for the day, I was told they would be back the next morning to finish the job which should take half a day. I was a little more concerned about how the grout in the kitchen and entryway would turn out. But once Roderick and Jacob finished the color seal, I was blown away again! I will definitely call Coit when I need my tile cleaned next time.

They did a very good Job

I purchased the "Big Deal" for dryer vent cleaning through Angie's List. Coit contacted me the next day via e-mail and I called and set up the appointment. I was given a 2 hour time window. The technician arrived on time and he called approximately 15 minutes before he arrived stating he was on his way. "Jac" showed up and was very personable and professional. After detaching the flex hose on the dryer, he then went on the roof to get to the vent. He told me that the dryer vent that the builder had installed was a non-serviceable hood at the roof termination point. He then went into the attic and observed that there was also a screen at the termination point and that lint was blowing out of the pipe into the attic! He partly disassembled the pipe in the attic so he could go ahead and clean it and it was stuffed to the gills! No wonder it took 2 hours to dry a load of towels. He put everything back together and described everything in technical detail on the service report so when I call someone to fix it they would know exactly what needed to be done. Jac went above and beyond the service call. I will definitley use COIT again and recommend them to anyone who wants a reputable company working in their home.

Courteous service. knowledgeable. Professional.On time.

very well!

I had a really good experience with Coit Carpet Cleaning and Restoration - San Antoni. They were here on time and he did a really good job.

I was happy with them. I had some stains and they were uncertain if they could remove them, but they were able to.

The only problem was that I saw a price from them for cleaning carpets, but when they showed up they said it did not apply because of the stain, so it was a lot more expensive.

It went fine. The cost was pretty high. They seemed thorough and they taped everything off.

It was okay. They showed up on time, did the work they were supposed to, recommended our dryer to be cleaned put every 6 months but they didn't push any services on me saying I have to do this or that.

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did just what was needed to clean the carpet.

Excellent service. I've used Coit once before and I was impressed in how they did the job. The technician that came this time was very professional and explained what he was going to do and then proceeded to clean the stairs and the bedrooms. In the master bedroom there was a stain that I had tried to get out over a year ago and I did get it lighter but not completely out. I showed the stain to the tech and the next time I looked at the carpet it was clean and stainless. Great company to do business with.

They did a good job

I've used them four or five times already. My carpet is old and it didn't get as clean as it did before, in some spots, but I really don't know if I can blame them. I think it's just the carpet. I need to replace it. But other than that, they're very easy to work with. They're very friendly and they'll do whatever you ask and so forth and so on. So, I'm very, very pleased with them and I'll continue to use them. They're very friendly. They're there on time. You don't have to worry about them saying they'll be there and not show up. They take their time. They do a good job. I have met the owner, because when they do the floor rugs, they have to take them back to the shop and I met the owner when they returned my throw rugs. He was very, very nice. I was very impressed with him. It's a good company.

Appeared on time and did excellent job on carpet. Would definitely use again.

They did very well, showed up on time, and did what was needed.

Coit cleaned our dryer vent in May of 2012. It seemed to go well; the company responded in a timely manner and the work was done quickly. After the service was done the technician recommended we get our air ducts clean and gave me a written estimate of $490.00. I filed it away for future reference.

In the Fall the big deal came out for $325 Air Duct cleaning and I purchased it. I'd seen coupons in "home magazines" and mailings for $169 air duct cleaning, but I figured that Coit must do a more thorough job and they were a cut above, so I was willing to
pay more for good service. The coupon had a limit of 11 vents and 1 unit, so with my 19 vents and 2 units I knew there would be an extra charge. Based on the company’s original estimate of $490, and the $325 charge for the first 11 vents, I figured worse case scenario I was looking at $165-$300 more. I was prepared to pay this.

The technician arrived promptly, looked around, and told me there would be extra charges. He got out his calculator and
paper and gave me the news that I needed to pay $465 extra. I was floored by the amount. I told him that didn’t seem fair. He went to his truck to “call the office” and I went to my files to retrieve the company’s original estimate. When he came out and said he was sorry but the $465 extra was the best he could do I showed him the original estimate, which was written by him. He said “My
bad. That estimate was wrong.” He made another call to the office and his next response was, “My boss says either way we are going to lose so why don’t you just get your money back from Angie’s List.” And so I am.

I’ve lost my faith in this company. Some kind of compromise could have been reached, but they seemed to care less about losing my business and were not in any way interested in honoring their original estimate. If a “Big Deal” is going to cost me more than
an original estimate, what good is it?

Lessons learned: don’t ever just trust a company based on their ratings and on an estimate they gave you. Ask lots of questions when you call in to make the appointment so there are no surprises on the day of service. I appreciate the willingness of Angie’s List to help me out and issue a refund.

The serviceman arrived on time (our window was between 12 and 2 PM and he arrived at approximately 12:05. Carpets look great and he was very helpful in giving us tips for maintaining both the hard floors and carpets. Fantastic service.

went well as dryer was already unconnected

Things went very well; we're totally satisfied.