Texas Sprinkler Works

Carlos and his staff were perfect. They are professional, thorough, trustworthy, reasonably priced for the quality work you get, punctual to appointments and will keep you in the loop if the weather doesn't agree with the scheduled appointment.

This is the second time I had used Texas Sprinkler Works. The first time I used Groupon coupon $49 for diagnostics. On the visit I was told the controller unit was bad and needed to be replaced and the controller may or not be bad. The quote to replace the controller unit was $240. I declined. I went to Home Depot and Paid $49. It took me about an hour to remove the old and install the new one. Valve was still not working so I paid $34 on Groupon again for $75 Value. I did not hear from them for 2 days after the purchase so I called them. Quickly answered the phone and worked with me to schedule a day and time. He was punctual for the appointment. On arrival he quoted me $150 to dig up and replace the valve and said it would take about an hour. He said the groupon coupon covered only the cost to dispatch a truck or him and did not apply towards the repair. Said it was standard to charge $80 service fee just to come to show up. He agreed to replace the valve for $125. He said his cost was about $30 for valve and wanted to cover his cost of labor to dig valve up and replace. Finished the job in about 30 minutes, showed me a bad diaphragm. Said the other valves will probably needed to be replaced because they were all installed about the same time. I paid the $125 without looking the repair. After he left, I looked at the repair and saw all he did was replace the diaphragm in the valve. I called him to confirm this and he said that is what he did, just replace the diaphragm. I asked why I paid the full $125 and not a discounted amount since he didnt have to dig up the valve. He replied that a "standard cost" to dig and replace a valve is $200, implying I did get a discount. I disagree. He told me the price to replace was $125 which included digging and then took the easiest route to fix the valve which I don't mind except his original price included the effort to dig. I feel the price should be discounted when he found and chose an easier way to fix the problem. I also feel the $49 Groupon should have been honored. No where on the coupon does it say for Diagnostics Only. It says $75 Groupon Texas Sprinkler Works. I will not use this company again.

The work was done promptly and everything was clearly explained. I would highly recommend.

Provider showed up on time and explained that he was going to turn on my sprinkler system one zone at a time and check the sprinkler heads for operation and proper area coverage. There were a couple sprinklers that needed adjustment, which eliminated some dry spots I was seeing. He also explained what to look for in the event a zone quit working. I received a lot of information about the maintenance and functionality of my system. As the second home owner, I had no knowledge of this particular system or its mechanics.

Carlos came out and did an excellent job. After explaining some of the issues I was having, he inspected my system and gave his recommendation. In all he replaced the master valve and pressure regulator. He was on time and did the work in less time than he estimated. I highly recommend his work.