Stanley Steemer - San Antonio

Service man arrived at end of window. Cleaning appeared to be well done--carpets are clean. However service man was very aggressive with his machine and when carpets dried, they were stretched with large folds in main rooms. SS rep inspected and said that was normal (although it has never happened before with SS or other cleaners in this house). SS refused to try to stretch carpet or take any responsibility.

The Stanley Steamer team arrived on time, moved all the furniture, and did a great job. We are looking to have them return and seal the grate on our tile.

I like the quarterly program and the price.

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Their cost is good for the service they provide.

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Have used several times. No problems. Did not try to upsell.

Fine-no problems.

They were professional, courteous, and it did not take long.

They did a wonderful job. They told me the price, and they did a really good job on really old carpet and furniture. My furniture stinks, because I have an old dog. They are great. I would recommend them, they are a hundred dollars less.

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Service was good. On time, 2 employees helping each other. Good team work

Called for quote over the phone to clean tile and grout for three rooms and a hallway. Quote was for about $400. Phone agent was enthusiastically supportive about applying coupon code. Crew of two showed up early in time window. They looked at the floor, asked about the age of the home and about any history of "professional" cleaning, and went back to their truck. They came back in and stated that they had called their supervisor, and that they would need to go back to their shop for additional equipment and chemicals, and that the service would be an additional $750 because there was old floor wax in the grout. They were unfailingly polite. What does a tile and grout cleaning team expect to run into if not old sealer and wax? Shouldn't a tile and grout cleaning firm maybe be prepared for that, and maybe bake that into a quote, or ask up front before they providing an estimate? Isn't old wax and sealer what one might be expected to call a tile and ground cleaning service about in the first place? We refused service and sent them packing. I went to Home Depot and picked up a gallon of Zep Heavy Duty Floor Stripper for $10 and change and we did it ourselves.

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