SOUTH TEXAS APPLIANCE REPAIR

Description of Work: These guys are the worst! Warranty repair handled poorly. multiple calls. Kept making excuses. Very rude and treat customers like 3rd class citizens. Do not use this 3rd rate company.

Description of Work: after calling the Maytag warranty company i was directed to use South Texas Appliance. today - over 30 days later my washer still isn't working. they have provided horrible service. they don't know what they are doing from the office personnel to the service technicans . the service techs don't understand or even know how to work on appliances. they call whirlpool/maytag and have seasoned techs tell them what to do. after voicing my concerns nobody seems to care. whatever you do, please do not use this company.. if you do - you won't be happy. guaranteed!

Description of Work: Repair personnel were sent for problems on 3 appliances covered by extended protection plans.For a leaking fridge water outlet, they removed the leaking part, stated that they would order a new one. We never heard from them again.When our dishwasher suddenly would not turn on, they examined it briefly, and ordered 4 computer boards to be replaced. When that didn't fix the problem (after a couple of weeks of waiting) they pulled the appliance away from the wall to check a few things. They hadn't done that before. They decided that the power cord was probably damaged, and that we would need an electrician. Then they discovered a blown fuse. The one they picked up from Walmart blew, so they left again for a week or so. When we complained, they came back with a proper fuse. Finally, it worked. These guys were clueless. Lots of shrugs, and "Gee, I don't know what the problem could be."After several large sparks and smoke from our oven burned the wall behind it, a fellow came out to look at the thing. His first comment was, 'I don't know what to tell you. Everything works." When we were not satisfied with that answer, he pulled it out and saw a fist-sized hole in the back panel. He said they would order the part. 6 weeks later the vender sent a refund for the appliance because the repair people had taken so long to get it fixed.The people sent out to our house did not seem to know much about appliance repair.

Description of Work: NIGHTMARE! South Texas Appliance Repair was sent to our home by Lowe's Service Advantage (Lowe's extended protection plan company) to fix a leaking issue with our GE washing machine. Note: This was our 2nd machine of the same model. The 1st machine broke after owning it for 22 days, Lowe's replaced it, no questions asked. The problem with the 1st washer was that the basket could not handle much weight and a metal piece on the bottom of the basket was rubbing and grinding on the metal bottom of the inside of the unit itself. Johnny, from South Texas Appliance Repair came out and set the machine on super load with just WATER ONLY. He said that we actually had TWO issues going on. The first issue was the leak caused by a water fill part that needed replacing, and the second issue was the metal piece on the bottom of the basket rubbing on the bottom metal part of the unit. We explained to him that this was the EXACT same thing that happened with our first machine and that we had been hearing a grinding noise again. Johnny said he had seen this defect before on other GE washers. Johnny said he would include this second issue in his report as well as the damage that he noticed to our flooring from the water leak. Johnny never kept his word on this and never reported these issues like he said he would! Instead, I had to go round and round with South Texas Appliance Repair and Lowe's Service Advantage for over a week about this second issue. Finally, we reported it as a second complaint and got an appointment for a service call. (It would have been helpful if someone told us we had to report it as a separate new complaint!!!) Johnny arrived a second time to address both issues. He replaced the water fill part and told me he wanted to do a load to "test" his repair. He instructed me to add clothes, EACH TIME he mashed and compacted our clothes down into the washer basket with his fist! I looked at him bewildered knowing that this is NOT the proper way to load ANY washing machine AND the GE Owner's Manual says to "loosely load clothes no higher than the top row of holes on the basket". That is the way I ALWAYS operated my machine from day one! So Johnny keeps instructing me to bring him more and more clothes, each time he was mashing and compacting our clothes down with his fist. Finally, the machine is loaded and he tells me to add the detergent, to which I said I already did. So, I'm thinking to myself, this clown doesn't know how to load my machine and he doesn't even know that the detergent goes in first! I kept my mouth shut thinking that maybe he knew more about appliances than I did and that maybe this was part of his "test". Johnny starts the load, lets it run a few minutes, then says everything should be ok now. My husband, who was in the next room the whole time, asked him what he did to repair the grinding metal problem and Johnny said he, "bent a piece of metal back". He had me sign the invoice and he quickly left. Johnny wasn't gone two minutes when the machine started violently grinding, clanking and vibrating, worse than before! The machine actually moved across my laundry room it was so bad! So, I immediately called Lowe's Service Advantage to let them know what had just happened. I spoke to a girl named Laura, she said she was going to try and speak to Johnny and she put me on hold for a few minutes. What she said next is unbelievable! Laura told me that Johnny said I overfilled my machine and that he had pictures to prove it and they were refusing to return to our home to fix our machine. My head nearly exploded at this point but I still remained calm considering the accusations! I told Laura that Johnny was the one who mashed and compacted my clothes down with his fist and that I have NEVER loaded my machine this way and that he was a liar and so on. Laura kept trying to talk over me through the whole conversation. She said our only option at this point was to have another tech come out for a second opinion BUT, if that second tech found the same problem, we would be responsible for the service call and any parts and labor. I explained to Laura that we purchased the Extended Protection Plan to avoid problems like this. I told her I would agree to a second opinion but I would NOT agree to having to pay if they found the same problem because how did I know they weren't going to send another LIAR out to my home. In the end, I wouldn't agree to her terms, and that was that. My husband drove right over to Lowe's where we purchased our machine and asked to speak with a supervisor. The supervisor was professional and respectful and offered my husband credit for what we had paid on the washer towards a new washer of our choice. We appreciate Lowe's giving us the credit, but the stress, aggravation and abuse we went through with South Texas Appliance Repair AND Lowe's Service Advantage was inexcusable! What happened to us is so wrong on so many levels. I was secretly photographed in my own home without my consent! I was falsely accused of improperly operating my machine and set up to make it look like a case of customer negligence in order to avoid having to replace a defective product. We were denied further service by South Texas Appliance Repair even though they are contractually obligated with Lowe's Service Advantage to guarantee their repairs for 30 days! We want everyone to know about South Texas Appliance Repair and Lowe's Service Advantage and how unscrupulous and deceitful they are! We would not recommend GE appliances, South Texas Appliance Repair or Lowe's Service Advantage to anyone. National Electronics Warranties, Corp (N.E.W.) is responsible for enforcing this and many other extended protection plans for many MAJOR companies. If you purchased an extended protection plan for ANYTHING you own, read the fine print to see if N.E.W. is involved. We will NEVER purchase another extended protection plan and we will do our own research on any service companies that come to our home in the future. We will also consider setting up a video camera next time since obviously we may need the documentation to defend ourselves against liars! It's too bad good service techs have to suffer for the deceitful ones and it's too bad good, hard working people like us are treated this way! PS- Don't trust the BBB ratings! South Texas Appliance Repair got an "A"! Do your own search for the "so and so company" and "complaints". We found PAGES of complaints against them with TONS of horror stories!

Description of Work: They were suppose to repair a semi-new Whirl pool washer - But Failed to fix

Description of Work: Repair of a brand new front facing washer that is under warrantee.

Description of Work: We needed appliance support after user-level repairs that we performed under appliance recall from Frigidaire. A technician was dispatched to our house within two hours of contacting Frigidaire. The technician arrived after verification call from company's dispatcher and greeted us cheerfully. He listened to our description and began diagnosing the problem. He eventually discovered that there was an issue with the electric supply and not with the appliance. He solved that issue and verified that the "fix" was permanent. There was no charge because the repair issue was connected with an appliance recall.

Description of Work: I had a dishwasher that was only 2 months old and was leaking. Waiting for a visit took forever and each time he came out he replaced another part and stated the first repairman did not know what he was doing. He ended up chipping my counter and my dishwasher after he could not get it to fit correctly, then vehemently denied he did it while his boss was on the line with him. He would not let me talk to the boss to explain what was happening. The next day my husband called and got the same reaction from the boss. This company lacks integrity as well as professionalism. I would not use them again.

Description of Work: South Texas Appliance Repair was the contractor designated by our Home Warranty Company to repair our washer when it suddenly stopped progressing through the cycles (otherwise it functioned perfectly). They quickly diagnosed the problem as a timer that needed to be replaced, told us they would order a replacement timer and call us within a few days to install it. The initial service call was on May 3.

Description of Work: My refrigerator has been leaking for a long time and South Texas Appliance Repair has been here four times now.

Description of Work: They replaced a seal around our freezer door.

Description of Work: The pump on my washer stopped working, the motor had to be replaced and we called South Texas Appliance repair to do the work. The company sent someone out to look at the washer and he said we would have to order a new motor, which ended up taking a few weeks to arrive. When the motor finally arrived the service man came back to install it in the washer.

Description of Work: SOUTH TEXAS APPLIANCE REPAIR FIXED A DRYER AT OUR RENTAL PROPERTY IN CONVERSE. THE DRYER NEEDED A NEW THERMOSTAT.