SERVPRO of Alamo Ranch

Found the leak at 7am on Sunday morning, pro a  on one the arrive about 9:30-10:00 . The water moved furniture, and set-up there humidifiers. It took 5 days to completely and moisture.

Mike was very reachable and responsive by phone and email.  On time and any issues were properly address as he said, "If it aint right, it aint right!"  Highly recommend and will use again when needed.

we had to address flooding and mildew issues, because of the extensive damage to the area. The local franchise couldn’t handle the demand, so the reached out to other franchises to assist. Clearly they understood the situation, and they kept changing their pricing. In trying to get back to the original estimate they kept increasing it. We removed all furniture and saturated to make the job easier. The only items left were major appliances.

UPDATE:
Baseboard heaters were never in use because my Aunt had switched several years ago to gas furnace which was in operation the whole time we were there working. Why two months delay in filing the complaint? It took me that long to get my Aunt settled before I could return to New Jersey to assess the situation. That is when I learned from others about what others had paid for similar work that included ripping out carpet and pads that we had the volunteers remove.Insurance was never an issue. We didn't have flood insurance so we never anticipated being reimbursed. We just thought a fair price would be charged and it wasn't.Tearing down panelling was said to be even easier than ripping our sheetrock. I could add more but clearly we really are at a stalemate. We both trusted we were dealing in good faith. I will chalk this up to a very disappointing learning experience about why national firms in times of emergencies are not the way to go.