San Antonio Air Service Experts
About us
San Antonio Air Service Experts has been proudly serving the San Antonio community for 30 years. We provide installations, maintenance, and service for all your heating, cooling, and indoor air quality needs. Our NATE-certified technicians are available around the clock to provide you expert care and service. Whether you have an emergency in the middle of the night or you just need a seasonal tune-up, San Antonio Air Service Experts if available 24/7/365 so call anytime! 210-570-9705.
Business highlights
Services we offer
Residential & commercial air conditioning, attic insulation, green solutions & HVAC installation., heating, indoor air quality
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 1% | ||
| 1% | ||
| 2% |
"Thank you for taking the time to share your review. We appreciate your business!"
and I have used them for both repairs and checkups since then. Everything went fine;the repair men have always been, prompt, professional, attentive and did a good job, they really seemed to care abut their work.
during the fall check up of 2012 I was offered a yearly service insurance program, which I though was a good deal and signed up for. I set it up to be paid automatically by monthly drafts from my bank account. This program included both the yearly check up?s and a discount on parts and labor for future repairs. I was led to believe that this insurance program would be automatically renewed each year until I cancelled it.
Normally the company had always contacted me by both a postcard and a phone call to remind me it was time for a checkup which i appreciated. However at the start of 2014 I noticed on my bank statement that the automatic withdraw covering their program had stopped and since then no one from their office has ever contacted me to inform me that I was either no longer in the program or the program was no longer offered. they just seemed to drop off the planet.
Bottom line, since the spring 2013 check up I have not been contacted by them either by phone, e-mail or postal card, essentially I have not heard from them since spring 2013 and consequently I have signed up with another company for my annual check ups.
"We are committed to 100% satisfaction so every customer is very important to us. Unfortunately, with all companies, there will be times when a customer may feel they have been let down. If that happens with us, we certainly want to hear from you. To better address your concerns, please contact Patti, our Customer Relations Specialist, directly by email at [email protected] or give her a call at 855-301-2206. Hopefully we will hear from you soon so that we can promptly understand your issue and address the issue!"
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with San Antonio Service Experts and appreciate your business!"
"Thank you for taking the time to write this outstanding review, [member name removed]. It's great to know how happy your are with the work we provided. Please let us know if there is anything else we can do. We sincerely appreciate your post."
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with (center name) and appreciate your business!"
We listened to three companies bid for the job and ended up with Service Experts. This company had been doing our regular heating and AC service and we knew we could depend on that aspect. They also however gave us the best quote on pricing.
Installation went smoothly except for start. Service Experts had to wait for Lennox warehouse to find our order on the morning of the install and eventually ended up getting us an upgraded system at no extra charge to us. Needless to say, that was the frosting on the cake for this review. I think we saved around $3300 on this system.
Salesman also submitted all paper work for all rebates for us?$600 from Lennox and $600 credit from City Public Service.
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!"
"While we certainly would like to hear from you directly about this particular situation, we felt it was important to stress that our technicians are NATE-certified and receive continuous training to ensure that they diagnose issues properly. Presenting expensive solutions is not something anyone looks forward to, but in terms of some HVAC problems, the proper & responsible solution can be expensive. Our technicians are expected to provide the outstanding, reliable service every time they visit a customer. If you truly believe that was not the case, then please contact us at [email protected] and allow us the opportunity to resolve this matter."
"Thank you for this great review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you."
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work San Antonio Air Service Experts. Please let us know if there is anything else we can do for you."
"Thank you for taking the time to write this review. It's great to know that you're happy with the work San Antonio Air Service Experts. Please let us know if there is anything else we can do for you."
"(Member name removed)- thanks for the detailed review you left on Angie's List. We appreciated the opportunity to assist you in your new home and hope we can earn your business again in the future."
"Hi (Member name removed)- we would like to know a little more about your situation. While we appreciate the B score, we would like to ensure your 100% satisfaction with the job. Would you please let us know if there is something you felt we could do to improve? Our company email is [email protected]. Thanks."
"Thanks (member name removed) for the generous review you left on Angie's List. Your feedback was truly appreciated."
"What a great review (Member name removed)! We really appreciate you taking the time to share your experience. Have a great summer."
He as very courteous and professional, I explained the problem, and told him I thought it was the ignitor, since I had spoken with my neighbor, who informed me he had just had his unit worked on, and the problem seemed similar. The tech went up into my attitic and after his inspection,confirmed it was the ignitor. He said he could do the work for approx.$340.00. I then informed him that my neighbor had the ignitor replaced and was only charged $129.00, although they had used someone else. I choose this companybecasue they were listed on Angies list, and the other one was not. He recalculated and came up with the price I ended up paying.
He got the replacement ignitor and after some time,informed me, it didnot work on my unit,but that he was going to contact another tech,to see if he had the right one, and if not he would come back in the morning to install it. I asked that he inform me,if he wasn't going to come back that day. Never recieved the requested call.
The next morning he called and said he was on his way,he arrived installed the new ignitor, but the unit would not shut off,when the set tempature was reached. He told me, the resistor would need to be replaced,but he didn't have one,this was a Saturday, so it might not be until Monday. I called the office on Monday morning, since no one had called me, and was informed the original tech was on vacation, but another person would be coming out.
When tech arrived I asked if he was up to date on what work needed to be done,he said he had the work order and should be able to replace the resistor and get the work completed. He installed and tested the unit,to insure it was working correctly. he collected the balance,as I had paid the initialservice call charge.
The techs were both very professinal, and it seems the communication problems were with a remote service center, which isn't located locally.
"(member name removed), thanks for taking the time to review us after the job on AL. The detail you provided was really insightful and we hope other AL members will appreciate it too. Thanks also for selecting San Antonio Air Service Experts."
I called Service masters and they came way out to my homes location in the county and were there by 11pm that night. and fixed it.
I now have a service contract with San Antonio Air Service Master and dumped the other guy.
for the life of me I can't remember why I didn't add a review at that time, but I was gone for two week..so forgot.
**Edit: -San Antonio Air Service Experts.. Sorry guys I did get your name mixed up..the Review is MOST Definitely for you.
"Hi (Member name removed) - Thanks for the review. Technically speaking the company is called "San Antonio Air Service Experts", not Service Master. Hope that they review was still intended for us, to which we are appreciative."
"(Member name removed)- belated thanks for your review on Angie's List back in December. We appreciate you taking the time to write one."
"(Member name removed), we appreciate you taking the time to write a review for us on AL. Sorry for taking so long to send you this message. We sincerely appreciate your business."
"Thanks (Member name removed) for leaving this review of our performance back in the fall. With summer kicking in, we hope you will think of us for any maintenance issues you may have."
Licensing
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