ROOMS TO GO

I contacted the store to see if they had what I needed on the floor; and they did. We drove to them, it was serviceable and we liked the product. The salesman was nice too. They called and emailed us the time frame and day to let us know when they would be delivering the piece. They did deliver the wrong piece from the warehouse, it was the wrong bottom, so we did have to send it back and I was disappointed. We finally negotiated a free delivery so that was a good thing in the end.

We bought the furniture in the middle of April 2013 with the expected delivery on 5/15/13 since some of the parts were not available in the warehouse.  The cost of delivery is $189.  After 2 unsuccessful deliveries (2 out of 4 ordered pieces were broken at the time of delivery - shouldn't they check in the werehouse?), we'll have to wait another 1.5 month for the 3rd attempt.  There is no guarantee that this time around (another 0.5 day of waiting) the furnitue will be delivered in "one" piece.  The customer services is rude and unresponsive, the quality of the furniture is way below average at the high price as chairs already falling apart.  Neither I nor my family would ever buy from this store again.

Terrible service, a chronic problem with this company.