R(R) Roofing Enterprises Incorporated

"[member name removed], I am first handed surprised to see your misconstruction of the facts, regardless of everything we done for you. On our last call you threaten us if we didn't give you a credit you would write a negative review and because we didn't react to your threat I see you have done what you threaten to. Initially your contracted amount is not correct by several hundred dollars and we can provide you the document if need be. Secondly, we spent more than 1 year using our system to help you get your roof replaced. Your insurance company denied your claim and you had NO MONEY at all to change your roof so you asked us to please work with them. We finally used our system and help you achieve more than what was needed to get your roof replaced with upgrades. We initially placed the order with Bradco supplies for the material to be delivered, then we began production. Bradco supplies did not get the order in even though they had schedule a delivery with us. Because you had a specific request it was more difficult to accommodate by them. This is something you receive a call from the people over a Bradco to personally explain to you. And we have that call recorded should you need to be reminded. Then you receive a call from the Representative at Owens Corning explaining the same, also recorded. Secondly, We finished the roof with all the components that were needed. We were pending 1 small piece which had to be special order. And again, because it wasn't here locally we had to wait. However, because of all the issues we had on this case we personally work with you and provided you with an upgrade for $1,200.00 at no extra cost and discounted an additional $400 for the inconvenience to you. At the end of the project you wanted to see how much more money you could save, trying to hold on to the insurance companies money to put into your own pocket. At that point no one can help you, we perform our work and even with the inconvenience we work around it. We wish you luck, but our reputation far outweighs your false claims."

"Member, Every service professional has a different view on their estimate, to me a project which is constrantly undergoing repairs need to be properly addressed. Before we got there you in your mind already knew what you wanted to hear and didnt let a professional tell you what we found. We gave an estimate which we could back up for 5 years and because it wasnt in your pricing range you became upset. I am not sure how much longer your repairs will last but I will advice you a 2 story home with a 6 pitch and 3 tab shingles stappled and hot glued to the roof will not live to see its full 20 years. I am sorry your not happy with our estimate but why do you resort to giving an F for a professional opinion? If you know what you need and dont a professional to try to explain it to you (or at least dont want them to do their job by it) please call a company and tell them what YOU want them to do not what their estimate is based on the damage. IF it helps you we will gladly invite a 3rd party property adjuster for his report (which will back ours up) and even a city inspector just please dont be upset at us because you didnt want to pay what our estimate was."