Premier Roofing and Contracting
About us
We are honored to be a Super Service Award Winner with Angie's List for Residential/Commercial Roofing! At Premier Roofing and Contracting, our mission is to serve the community both residentially and commercially with the most qualified, uncompromising workmanship and service. We work with dedication and integrity, and strive for a position of leadership in the roofing industry. With a foundation of respect and trust, our goal is to build lasting relationships, striving for complete satisfaction of all of the residential and commercial projects that we undertake. We emphasize the latest technologies and newest products. We find the most practical solutions to business and job-related problems. We focus on safety and educational issues contributing to the advancement of the roofing industry and also to the betterment of society. We are Insurance Restoration Specialists. We have on going promotion and financing options.
Business highlights
Services we offer
Gutter Installation, Insulation. Our residential & commercial roofing services include: Free Digital Analysis Inspections State Certified Inspectors On Staff Skilled and Experienced Insurance Advocates For Quick and Efficient Claim Handling. Roof Replacement Repairs Due Diligence Preventive Maintenance 24-Hour Emergency Repair Service $1 Million Liability Insurance For Your Protection, Roofing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 2% | ||
| 0% |
"Thank you so much Mr. [Member Name Removed]! We really appreciate that and it was our pleasure taking care of you guys! Have a blessed 2020!!"
"Thank you so much for taking the time to leave us a review Ms. [Member Name Removed]! We absolutely appreciate it!!!"
"Thank you guys so very much! We sincerely appreciate you!!!"
"Good morning, We do apologize for not getting back with you in the time you would've preferred. As many people know, it has been an EXTREMELY BUSY and rushed year in which no one was ready for trying to accommodate anyone in need of a new roof or roof repairs. Though we strive and try our best to get with everyone, there may be times we fall short. We are trying our best and will continue to!! We did speak with you over the phone and let you know that we were perfectly willing to help you above and beyond any other quote for any inconvenience you feel like we may have caused you. You spoke about coming up to our "so-called office" which you felt was a waste of time and that the ladies at the front desk were "worthless". Well, they are not and they strive to do their best with anyone coming in to see us or wanting to set up an appointment with Premier. It is a legitimate office and we have been here for years now. We DO NOT feel the need to office in a warehouse building like some other roofing contractors because we do not store or use old material on our installs or repairs. Again, we apologize and hope you have a Blessed 2017!!"
"Thank you sir!! We sincerely appreciate you allowing us to take care of you!! Have a Blessed Easter weekend!!"
"Thank you sir! We really appreciate you guys!! We hope you and your family have a blessed year!"
"Absolutely appreciate you guys!! Thank you for your kind words and review. It means a lot to us and we'll certainly continue striving to do our best to take care of our customers and any referrals you may send our way!! Thanks again and you guys have a blessed 2017!!!"
Don and Terry Perekovich
San Antonio, TX
"Thank you so much for your review!! We also want to let you know that we sincerely appreciate all the referrals and will continue to do our best! Thank you again!"
"Mr. [Member Name Removed], we did shoot an email out on rescheduling due to the amount of calls coming in from the tornados. We have been trying to accommodate your schedule to make sure both you and you husband would be around as you stated. I apologize if you didn't receive this. Email: Mrs., I asked for this email to be sent because I was trying to meet the crew to help a lady in Alamo Heights that had her roof lifted up from the high winds. The email was suppose to ask you guys if you could call me and schedule for today(Saturday) since this was an emergency situation. Again, I apologize if you did not receive this email. We have expressed a willingness to try and still do an inspection or take care of you however we can. RESPONSES BY EMAIL: FEB. 11th: Premier Good morning, Just wanted to respond to your inspection request and see what days and times is next week work best for you. Let me know. Thank you! House Thursday at 4:30? And what was the address again? HOMEOWNER: Oh man my daughter has a dance at her school at 4:30 :/ anything else? PRC--Friday at 4:30? HO--I'd like my husband to be here and he works till 6:30 on Friday. FEB.12th: HO--How long does an inspection take, I want to make sure my husband is here when it is over so he can hear what you have to say? FEB.17th: PRC--Good morning Mrs. [Member Name Removed], I have a church function with family that will most likely run a little longer into the evening. What is you guys address and a good phone number for you? FEB. 18th: PRC--Good morning, Just wanted to be sure you guys received this email? (YESTERDAY'S EMAIL ON THE 17th) FEB. 21st: PRC--Friday at 4:30 OK? Can you please shoot me your address again as well?(FRIDAY BEFORE TORNADOS) HO--My husband leaves for work at 4:30 :/ anyway you can do like an hour earlier? PRC--How's 3? 1:19PM HO--Ok, what's address? 2:05PM HO--Sent their address. 2:06PM"
"Thank you so very much guys!! We appreciate your review and it was our pleasure to be able to take care of you!!! Have a blessed rest of the year!"
"Thank you so much for that Mr. [Member Name Removed]!! We would take you back any day as a customer. You guys were no problem at all and we appreciate pickiness. It helps ensure we're staying on our toes!! Hope you guys have a blessed 2017 and thank you once again!!!"
"Thank you so much Mr. [Member Name Removed]!! We truly appreciate you and your family and you are going to continue to be in our prayers!! We pray you guys have a blessed 2017!!!"
They scheduled the roof repair for September 27, 2016. They forgot us, completely, and had to scramble to get a crew here. They did on the 28th. Then, the roofers left roofing materials hanging from our trees. David came out saying he wanted to inspect it and to discuss the colors for the siding when instead all he wanted was a check for the completed roofing.
Siding:
I thought that the siding was scheduled for the next week as that is what David told me. He also told me that they would work with insurance to get all 3 sides done since there was a bit of damage on all 3 sides of the house, not just one, and the siding was faded. They did not call the insurance company or even try to contact them, and they didn't come to do the siding until I threatened to contact the City of San Antonio and the BBB regarding the same. Finally, they scheduled BARNS contracting to come out on December 22nd at 7 a.m. BARNS, in the person of Chris Gardner, didn't show up until 6 p.m. and that was just to deliver all the supplies. Chris promised to be back with his crew at 7 a.m. on Friday, December 23rd. They finally showed up at noon on Friday.
Then, at 6 p.m., they wanted a check for the services, which they weren't through with, so they could buy Christmas for their kids and promised to come back at 7 a.m. on Saturday morning and that they would complete the work by the end of that day. (What in the world?!) It was Christmas, so I checked with David who said to go ahead and pay them. I gave them a check. About an hour and a half later, they had Ace Check Express call me to ask if I could verify the check and had any way to verify it with my bank. I said not then, but the bank was open in the morning. Chris' wife called to ask that I re-write the check for $300 less and give them $300 in cash as they were out of diapers and formula for the baby. At first, I said yes, but then I thought about it. In this day and age when checks can be photographed and deposited or cashed and then handed back, I was not comfortable doing this. I told them so. But, they continued to call until almost 10 that evening. I contacted David at Premier who said he would handle it, but did not.
Saturday, they didn't show up. About 10:30, Ace called again asking what the check was for. I explained. She told me that they said it was a gift to help them out at Christmas and not for work done or to be done. I asked her to ask them if they planned to come back to finish the work that day as they said. They agreed, but only came back long enough to put the materials up so my family wouldn't be around the materials in the main yard at Christmas and promised to come back and finish later that day and if they couldn't complete it then, they would be back at 7:00 a.m. on Monday, December 26th.
They have not come back nor have I been able to reach Premier Roofing, their representative David Smith or Chris Gardner of BARNS contracting.
I DO NOT RECOMMEND THIS COMPANY FOR ANYTHING.
"Regarding the [Member Name Removed] property: Premier Roofing and Contracting has completed all repairs to the property as per scope of the Work Order. To date, we have performed two minor re-attachments of vinyl siding that came loose during two different wind events. It was noted, and proffered to the home owners, that the exterior walls of the home are bowed in areas. The homeowner took great umbrage to this fact and accused me of placing blame on others. This is a structural anomaly attributable to the original builder and, in no way, is a responsibility of Premier. In point of fact, it would require significant work to correct this basic flaw. I documented the wall imperfections by photographs and by personally pushing against the siding in way of the 'bulges' which did not move. Further, I photographed the left elevation that we did not repair (it was not damaged, and thus, not a part of the insurance estimate) that showed similar bulging. I have been in constant contact with Mrs. [Member Name Removed], who, at times, seems completely satisfied and happy while other times she is verbally abusive on the telephone, seemingly livid with unfounded anger. Conversely, Mr. [Member Name Removed] has always presented as understanding and professional. Premier holds no ill feeling toward the homeowners and will continue to honor our workmanship warranty. We only ask that we be made aware of any future issue that might arise so we might affect repairs as deemed necessary. One note: Premier is still owed a sum of money (per the work order) due from the insurance company (State Farm). State Farm is aware of the amount due and a request has been made that a check be made out directly payable to Premier, or, at the very least, the home owners and Premier. Respectfully, David."
"Thank you guys so much for your review!! It was a pleasure and hope you guys have a blessed rest of the year!!! Sincerely"
"Thanks again guys! We sincerely appreciate you and that you allowed us to be your contractor of choice!!! Have a great 2017!!!"
"Thank you sir! We sincerely appreciate your review!!"
"Thank you guys and we're so glad we could be of assistance so quickly! Thank you!!!"
"Thank you guys so much for your review!! David is a great guy and we're lucky to have someone on our team that cares about our customers as much as he does. Thanks again!!"
"Thank you so much for your review! We REALLY appreciate it!! Have a blessed day!"
"Good morning sir, I was just going back through our reviews and saw that I did not respond to this one. Just wanted to clarify, I actually did the final walk when your wife was having a birthday party of some sort at the house with friends and family. You were not home at the time. I checked everything out and walked the entire perimeter and took final pictures with our drone which we still have and sent over our 10 Year Workmanship Warranty as well. I also emailed those pictures over to your email. Let me know if you did not receive this email and I can search and resend. I will resend when I return to the office Monday as well. Respectfully, T. Biediger"
"Thank you Mr. [Member Name Removed]!! You were a pleasure to work with!!"
"This is the Owner, Thaddaeus, could you please call me at 210-867-6001. We have no record of doing any work on your address and I would like to know who posed as Premier Roofing and did the work. Thank you!"
few weeks ago and I could not be any happier. Brandon, who responded to my call
for a free quote was very professional, on time and knowledgeable about the
products and samples he gave me. From the start he was upfront about the
details, the cost and what they would replace and fix and I liked that I did
not have to mention my coupon from Angie?s list before getting an estimate. I
always feel the price goes up if you mention a coupon beforehand but not with
Brandon and Premier. Their crew showed
up on time, was very professional and work until completely dark the first day.
They finished up early the next day and cleaned the area front to back as
though they were never there. I highly recommend Premier roofing for your next
roof repair or total replacement.
"We are absolutely so very appreciative of your review guys!!! Thank you and have a Blessed weekend and a Happy Valentine's!!!"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
18756 Stone Oak Pkwy., 200, San Antonio, TX 78258
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