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Pella Windows and Doors

4.2(
40
)
New Window - Single - For Business, Acoustic Ceiling Tiles - Install - For Business, Acoustic Ceiling Tiles - Install,

About us

When you choose Pella, you’re buying more than just a window or door. You’re getting the experience and service of local Pella professionals who are proudly committed to your satisfaction. See how Pella has remained passionate about creating a better view for you – for more than 85 years. Rest assured. Unlike some window and door companies, Pella will be here for you after the sale. We stand behind our quality products with some of the best warranties in the business and a national network of service specialists. SHOWROOM LOCATIONS; *AUSTIN,TX 9222 Burnet Road, Suite 106 *SAN ANTONIO, TX 6510 Blanco Road

Business highlights

100 years of experience

Services we offer

Windows & Doors.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.240 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
8%
3
3%
2
5%
1
13%
Write a review
Showing 1-25 of 40 reviews
Sandra B.
Jul 2019
1.0
$20,000
We were told the job would take two days. We have two central air units dividing the home so that was how it was supposed to be exchanged. The 1st day the contractor showed up somehow he had forgotten a drill bit he had to have for stucco. He also needed to leave around 2 to interview a new hire. Nothing accomplished 1st day. He never did stick to original plan which resulted in my husband taking down and rehanging our shades in the Master bedroom 3 times. By the end of the 4th day when the windows were in we asked about the painting & repair. The contractor although he had worked for them 3 months was clueless said the office was closed would have to call Monday. We talk to the Project Manager who comes out Tuesday and says he can come Saturday and do all the touch ups but we pay him on the side. We did not like the sound of that, did not know his experience level, just sounded shady. Today I found out he does offer that service for people who need it. We have an excellent painter we could have already setup if they had been up front with us. The pictures the PM took for the contractor to come back and repair of the stucco were never sent to the contractor. Also the contractor never walked our property so he didn't know he would need more than 3 people to install a 300lb window that is 8ft off the ground. There is a lot of miscommunication at Pella in which their problems becomes the consumers.
Akshay S.
Dec 2017
2.0
$5,400
I will talk here about 2 aspects that I rated as "Bad" and "Lousy" 1. Quality - While the quality of the windows looks very good (so far, it has been 2 months since the install), the way the installation and demolition was handled and completed was terrible. Pella hires contractors to do the demo and install, and I was told I was getting the BEST demo/install team. As can be seen in the picture below, after completion my living room picture window wall has a "warped" look that appeared immediately after window installation and the wall was completed. The explanation I was given by the contractor - "the wall was leaning since construction". The left side of the window, however, is perfectly flush and smooth. The Pella Install Manager - Mike Carvajal, came a week after work completion, and re-iterated the same exact thing. Pella's explanation to this error made by the contractors they used is, simply, the wall was bent. When I asked them why this was not made clear to us earlier, before project start, they simply lied to us saying that "this was informed to you before project start". Quoting Mike's words, " I have determined that this is a structural and preexisting condition. I am willing to provide you with contact information for contractors In your area that may be able to handle this type of repair for you." Repair? What repair??? The job was done bad! Two lies were told after the warp in the wall was pointed out to us: #1 - Our installer made it clear to you prior to the work beginning that you had issues with your wall. #2 - Acc. to Pella this was a "structural" issue that would have to be "repaired" so it could not be part of the contract. I challenge them to provide me with a 3rd party, unbiased view saying that the warp in the wall is a structural issue. 2. Professionalism - Pella does a great job upfront in giving you the estimates, date of project start, etc. The moment you tell them something is wrong with the project, their immediate reaction is how to put the blame on the customer. The Pella Austin Manager, Anthony Marino, is just a sweet talker with zero accountability. We told him we weren't satisfied that our bedroom windows were opening in the opposite direction and that wasn't our intention. To their credit, they had the right windows per the contract, so we were looking at an option to rectify this aesthetic error. He made false promises, "we want to make sure you're completely happy", "we would be OK loosing some money over giving you new windows". His final solution/offer: replace 1 window for $500. And according to Pella this was a "discounted" offer! All said and done, 2 months in, our windows look nice but the way this project was handled was extremely poor in terms of the demo/installation/rebuilding quality of work and customer support they provide DURING and AFTER project completion. Maybe Pella projects in other locations have a better track record, but after my experience I would never recommend Pella Austin to anyone. I have attached 2 pictures - one of the wall warp and the other of the window frame paint that was done by the Pella contractor. The painting was done separately outside of the contract but just wanted to point out the bad quality of work done by a Pella contractor
Berta D.
May 2017
5.0
Yes, I recommend this pro
$7,000
Excellent service, excellent job. The quality of the material they used is top notch!
Response from Pella Windows and Doors

"Thank you for sharing your feedback [Member Name Removed]. We know you will enjoy your door for many years to come. Please let us know if we can be of any further assistance to you!"

Dean F.
Mar 2017
5.0
Yes, I recommend this pro
$7,000
The whole process went exceptionally well, from the sales rep who answered a lot of questions, to the engineer who did the precise measurements, to the installation team. We are very happy with the windows.
Vicki P.
Aug 2016
5.0
Yes, I recommend this pro
$10
The work was done efficiently and on schedule. A follow-up visit was required because of some water leakage, but it was taken care of immediately and without hesitation by the company.
Ann T.
May 2016
5.0
Yes, I recommend this pro
unknown
Joanne M.
May 2016
5.0
Yes, I recommend this pro
$10,000
unknown
Crystal M.
Mar 2016
3.0
$250
unknown
Jeffery M.
Jan 2016
1.0
unknown
Suzanne S.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Brent D.
Nov 2015
3.0
$5,000
We are still waiting on a formal quote, and 2 weeks have passed.  I'm guessing they are not that interested in our business, so we will be going elsewhere.  
Barbara K.
Mar 2015
2.0
I was disappointed- we thought that they were a premium company. Because we got busy with things, I have not followed up with them.
Response from Pella Windows and Doors

"Thank you for bringing this to our attention. We have sent your comments directly to our corporate customer support specialists for assistance. A Pella representative will be reaching out to you as soon as possible to discuss your recent experience. Thank you, Pella Community Team"

Blair B.
Feb 2015
1.0
I sent Pella several emails with questions to the email address provided by their sales person.  I wanted to get details before making a decision to start a job.  After sending 3 emails, I never received a response and moved on to another provider.  VERY UNPROFESSIONAL................

UPDATE:
As of this date, I never received a follow-up from Pella as promised......
Response from Pella Windows and Doors

"Thank you for bringing this to our attention. This is certainly not the Pella experience we aim to provide. We have sent your comments directly to our corporate customer specialists. A Pella representative will be following-up with you as soon as possible. Thank you, Pella Community Team"

THOMAS L.
Jan 2015
5.0
Yes, I recommend this pro
We were really happy with their work. They did a great job! They were excellent, offered good pricing, and finished the job perfectly.
Response from Pella Windows and Doors

"Thank you for your review! We are so pleased to hear your experience with our team was positive from start to finish. Thanks again for choosing energy-efficient Pella products. Best, Pella Community Team"

Donna N.
Nov 2014
2.0
$6,000
The independent installer that this company used was very good and we did not have any problems with him. 
My issue is with Pella's policy regarding alarms.  We have a 30 year old home that had hidden alarms.  The salesman told us that we could add outside contacts that worked just as well.  We made it VERY clear that
we did not want this.  We were left with the impression that Pella would abide by our wishes and so we purchased the windows.
When the installer arrived, Pella would not let the installer put in the hidden contacts.  He was prepared to do so and said it was very easy, but would not do so without Pella's consent.  Pella refused.  Our alarm company said that they could not put in the hidden alarm after the window had been installed.  So, we now have on average a $1,200 dollar window with a very tacky $5.00 outside alarm contact.  The looks of the windows were totally ruined.  I wish I had my old windows back.  No one from Pella ever inspected the work that was done, even though they knew we were not happy.  Pella, to their credit, did pay the $100.00 charge from my alarm company.  If I had wanted ugly windows, I would have purchased less expensive windows. 

Response from Pella Windows and Doors

"Thank you for letting us know about your recent experience. We are committed to continuous improvement and truly appreciate your feedback. We have received your review and have sent it to our customer service team. They will reach out to you to discuss your experience as soon as possible. Thank you again for your feedback. Kind regards, Pella Community Team"

Denny W.
Oct 2014
5.0
Yes, I recommend this pro
$23,000
Their workmen were excellent. They have the best windows. We had like the top of the line windows put in with blinds between there is like three panes of glass. You cannot hear anything outside anymore. We just think they have a superior product. We had them paint and fan the products before they even put in the window and I would highly recommend him of having that done. Their installers were incredible. They got their manager in from San Antonio to take care of us. He was just top of the line. It was pretty expensive. Everything was just topnotch.
Response from Pella Windows and Doors

"Thank you for sharing your experience with us. We work hard to ensure you find the right window or door for your home and that the service experience we provide is positive from start to finish. We’d love to see your before and after photos. Thank you again for choosing Pella products. Best regards, Pella Community Team"

Dionicia R.
Oct 2014
5.0
Yes, I recommend this pro
$3,500
unknown
Response from Pella Windows and Doors

"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products! Kind regards, Pella Community Team"

Robert K.
Oct 2014
5.0
Yes, I recommend this pro
$20,000
unknown
Response from Pella Windows and Doors

"Thank you for your great review! We appreciate and value your feedback. Thanks again for choosing Pella products! Kind regards, Pella Community Team"

George F.
Oct 2014
5.0
Yes, I recommend this pro
$7,100
unknown
Response from Pella Windows and Doors

"Thank you for your great review! We appreciate you taking the time to discuss your experience. Kind regards, Pella Community Team"

Madge C.
Oct 2014
5.0
Yes, I recommend this pro
$800
unknown
Response from Pella Windows and Doors

"Thank you for your great review! We appreciate you taking the time to discuss your experience. Kind regards, Pella Community Team"

Andrea G.
Sep 2014
5.0
Yes, I recommend this pro
$3,000
They were good. I recommended them to my son and they did a good job as well. They were excellent. They came, they measured, they installed. There was one little thing and they sent somebody to fix it and my son had them too and they were good. The young man that came was really good.
Response from Pella Windows and Doors

"Thank you for sharing your experience with us! We're happy to hear you had an exceptional experience with our team. Thank you again for choosing Pella products! Best, Pella Community Team"

Suzanne S.
Jul 2014
2.0
We did not use them. We never received any estimate. We did not call to follow up as we believe they needed to demonstrate SOME interest in getting our business. Apparently they don't need it.

Response from Pella Windows and Doors

"Thank you for letting us know about your recent experience. We have received your review and have sent it to our customer service team. They will be reaching out to you to discuss this as soon as possible. Kind regards, Pella Community Team"

Larry M.
Jun 2014
5.0
Yes, I recommend this pro
$2,100
unknown
Response from Pella Windows and Doors

"Thank you for sharing your positive experience with us! We're passionate about our products and the service we deliver. We appreciate your feedback and thank you for choosing to create a better view with our products. Kind regards, Pella Community Team"

Jan P.
Feb 2014
5.0
Yes, I recommend this pro
$9,000
We ordered a total of 5 windows and a rear door from Pella.  Order was placed on 12/17 and installation was done on 2/1.  Christmas and New Year's holidays slowed down delivery a bit.  Windows and doors met expectations, although the grilles on 3 of the windows did not lay flat on the glass as I would have expected.  We have not yet contacted Pella to see if they can do anything about this minor problem.   Installation crew arrived on time and did an excellent job.  The only minor complaint I have is that the small nail holes were not filled in with filler.  The quality of the product is outstanding and I would certainly use Pella again.
Response from Pella Windows and Doors

"Thanks for your great review, we appreciate the time you took to write about your experience with us. We're passionate about our products and the service we deliver. We'd love to see your before and after photos. Thanks again for choosing Pella products! Regards, Pella Community Team"

T T.
Dec 2013
5.0
Yes, I recommend this pro
$17,000
We originally contacted Pella in March but decided to delay our whole-house window purchase for a few months due to the cost. Matthew was our salesperson and he was very thorough, professional and exceedingly helpful in making decisions on colors and styles of windows. Matthew worked with us on our financing paperwork as well and was both professional and helpful, as was his manager Travis. Both Travis and Matthew returned our calls and emails promptly, and the installation supervisor, Javier, made helpful suggestions when he come out to measure the windows. Javier also explained in detail what we could expect from the installation crew and the preparations we needed to make prior to the arrival of the installation crew.
The time between ordering and the arrival of the windows was six weeks.
The installation crew was headed by Ryan, and we could not have asked for a better experience. The weather was horribly cold over both days it took to install the windows, and all three crew members were careful to prevent tracking mud or debris into our house. They had to break the old windows in order to remove them, and the crew put down blankets and then vacuumed to get up all the small broken glass pieces. In addition, our original 1972 windows were mortared in, and Ryan's crew was able to remove the old aluminum frames and match the concrete mortar exactly, so our new windows look as if they have always been there. Ryan and his crew were friendly and professional, and they cleaned up all of the trash and debris from the installation. They also added wooden trim pieces around the window openings that made the new windows fit perfectly.
Both Matthew and Travis came by during the window installation to ensure that everything was going as planned, and we were happy to report that the installation crew was doing a terrific job. Our house is much more energy efficient after the install, and the low-E coating on the new windows really cuts the sun's glare. Also, the reduction in outside sound from the new windows is significant.
We had such a good experience with Pella that we purchased double front doors from them as well, and those doors will be installed a full three weeks earlier than we had anticipated.
We found everyone at Pella to be friendly, professional and easy to work with, and we give our highest recommendation to Matthew, Travis, Javier and to Ryan's installation team at Pella.
Response from Pella Windows and Doors

"Thank you for taking the time to write such a great review! We appreciate your detailed feedback. We're happy to hear about your exceptional experience with our team. We work hard to ensure you find the right window or door for your home and that the service experience is positive from start to finish. We'd love to see your before and after photos! Thanks again for choosing Pella products. Regards, Pella Community Team"

Showing 1-25 of 40

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pella Windows and Doors is currently rated 4.2 overall out of 5.
Pella Windows and Doors accepts the following forms of payment: CreditCard
Yes, Pella Windows and Doors offers free project estimates.
No, Pella Windows and Doors does not offer eco-friendly accreditations.
No, Pella Windows and Doors does not offer a senior discount.
No, Pella Windows and Doors does not offer emergency services.
No, Pella Windows and Doors does not offer warranties.

Contact Information

6510 Blanco Road, San Antonio, TX 78216

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