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MJ Central Texas Septic LLC logo

MJ Central Texas Septic LLC

4.7(
108
)
Septic Tank Service, Excavation, Sewer Cleaning,

About us

MJ Septic is a family-owned and operated business that has been serving the community for over two decades. We offer a wide range of septic services, including: Septic tank pumping and cleaning Septic tank installation Aerobic system maintenance contracts and repair Septic inspections for real estate transactions We are licensed and insured, and we offer free estimates for failing conventional septic systems that need to be replaced and upgraded to current standards. We are committed to providing our customers with the highest quality service at a fair and competitive turnkey price. We are also committed to being environmentally friendly, and we use the latest technology to ensure that our services are safe for the environment. Some of the points that make our company stand out include: Our experience and expertise Fast response time Friendly, highly professional service technicians Our commitment to customer satisfaction Our use of the latest technology Our commitment to environmental protection If you are looking for a reliable and experienced septic company, please contact MJ Septic today. We would be happy to answer any questions you have and provide you with our current availability and pricing. We look forward to working with you!

Business highlights

Eco Friendly
Minority owned and operated
Family owned & operated
25 years of experience

Services we offer

We offer a wide range of septic services, including: Septic tank pumping and cleaning Septic tank installation Aerobic system maintenance contracts and repair Septic inspections for real estate transactions

Services we don't offer

MJ Septic does not do anything plumbing related. We only service the septic system from the clean out to the septic tank. Anything inside or between the house and the cleaning is plumbing related.

Amenities

Free Estimates

Yes

Warranties

Yes

Senior Discount

$25 off any service

Accepted Payment Methods

  • American Express
  • Visa
  • Discover
  • MasterCard
Reviews
4.7108 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
0%
2
4%
1
4%
Write a review

Filter reviews by service

Showing 1-25 of 108 reviews
Noel O.
Sep 2022
5.0
Yes, I recommend this pro
$52,500
Very respectful and knowledgeable
R. G.
Feb 2020
5.0
Yes, I recommend this pro
Great. I've used them twice and they have provided very good service.
Response from

"We are glad that you trust in MJ Septic and we are your go to septic company! Thank you for your continued business and kind review!"

Brian C.
Jan 2020
2.0
Yes, I recommend this pro
They never called back
Response from

"Good Morning Mr. [Member Name Removed], I am sorry to read this review. I have reviewed all records and nothing indicated that we failed to return a call nor do we have any records of receiving a call request from you. We'd be glad to speak with you during normal business hours, M-F 8am - 5pm (closed all major holidays) or you can reach us here via private message or directly via email at [email protected]. Again, we'd be glad to chat to see what your specific septic needs are. Respectfully, Stephanie E. Perez Office Manager"

Amber B.
Sep 2019
1.0
Yes, I recommend this pro
We were in a 3 year contract with MJ for maintenance/inspections. They came out and inspected on schedule, sent us the report. Then, a week later, we had an alarm, so called and they came the next day. The tech came and left without speaking with us (unusual, they've always talked to us before when it was an actual issue, not an inspection), so I called him. He explained what he thought was wrong, but that the company had recently decided to stop servicing our brand of septic tank, so they can't fix it. First of all, WHAT? You know what septic system we have, why would you send someone out when you know you can't fix it. Second, why would you not notify the customers you have with this system that you've decided to stop supporting it? They have the type of system on file, it's on the paperwork they printed for each inspection. When my husband called the office, the office manager told him they were basically waiting for our service contract to run out and then they would tell us and not renew it. They told us the reason they could no longer support the system is they've been unable to receive up-to-date training from the brand (Norweco). So I searched for Norweco and called the corporate headquarters in Ohio. I explained our situation. (Remember - we have a red light alarm, and are now under the impression that we must find someone certified by Norweco in order to effectively repair the system. Also going through our heads was that we'd had an aerator replaced by MJ already.) Norweco explained that's not how any of this works. They don't refuse anyone training - they refer them to the local rep that has been licensed as a trainer and distributor for their products. They gave me numbers for two different companies, one in Bexar county and one in Comal county, and were extremely helpful. Next I called the company licensed for Bexar County. I explained the situation. He said he knew of MJ, but that they had never contacted him for parts OR training. At this point I'm freaking out about my aerator. He agreed to come out and figure out what was wrong with the unit. While here, he pulled pretty much everything apart. First - he pulled out some pieces that he said should be fairly clean if the unit was just serviced a week previous. They were filthy. Second, the aerator was aftermarket. It'll "work fine", but doesn't fit perfectly, and it turned out the problem that we had is related to it shaking back and forth in the fittings because it's not made for them. Also, the plug for the aerator was facing up, which means rain water was collecting in the plug housing. This doesn't speak to them installing incorrectly, just carelessness on their part to not make sure it was facing down so there was no possibility of shorting out. After a facebook PSA in our neighborhood facebook group that the company no longer services these units, several calls and texts, MJ did refund the remainder of the contract. This is what I want known: I have no issue with MJ deciding as a company to stop supporting these units. The issue I have is that they decided to keep their customers in the dark. Lack of transparency in business is completely unacceptable. As an aside, while all this was going on, my father was literally in his last hours after a 2 year battle with terminal cancer. I explained this to the owner, and she was kind. But then proceeded to call my husband twice, and send him multiple emails until he got on the phone with her. Her goal was simply to get that facebook post down immediately, nothing else. I found it distasteful.
Response from

"In response to this review, we will say that there was zero time (45 minutes) given to management to respond to this situation before this client took to social media to state incorrect/false information & chose to slander, in what we believe as an act of emotions they were personally dealing with at the time. Neither one had a moment to speak with me on the phone yet had time to call other companies to discuss the matter & post on social media & Angie’s List. That speaks volumes of the resolve they weren’t looking for. This situation was a learning experience for MJ Septic. We do not feel that we are doing any of our clients with these types of aerobic systems wrong or keeping them in the dark, as this type of reaction was a first for us. We are licensed to service, pump, install and repair aerobic systems in Texas, by TCEQ. We have been in business 20 years & understand how Norweco chooses to conduct business with non-installers of their systems. I cannot & will not speak for other local septic maintenance providers in how they choose to conduct their business. I gave the [Member Name Removed]’s several options to choose from, like previously have with other homeowners of this brand. We feel this was extremely transparent. They request their monies back and I agreed. I requested that they remove their social media posting, just like much of the review here, which they didn’t agree to. They felt the need to warn the entire neighborhood about MJ Septic, which I live in. They prompted a response on social media to defend our company, which is unprofessional. I personally relate to losing someone to cancer. My staff nor I would never treat anyone in that manner, regardless of the situation. How my staff & I were spoken to, then told that we deserved what we got &social media slandered, is extremely distasteful. We only wish them well moving forward & hope they have found a service provider they’re truly happy with. Respectfully, MJ Septic"

Steve M.
Aug 2019
5.0
Yes, I recommend this pro
Great. He's now our plumber next time we need one.
Response from

"Thanks for the review Mr. [Member Name Removed]. This may have been posted in error as we're a septic company, not plumbers. We're certainly happy that you found a plumber to get your job done! Respectfully, MJ Septic"

Rene S.
Mar 2019
4.0
I spoke with Joe about the problems I was having with my septic tank and he offered to come by the following day to look at the system. He gave me a two hour window when he would arrive and did not show. I did not get a phone call until about two hours past the window when I was told by a lady from the office that he had gotten caught up in an emergency and hadn't been able to make keep the appointment. Totally understandable. She said he would be by later in the week and he did come by a couple of days later. He was here only a couple of minutes, took some pictures of the yard, and texted me that he would send me an estimate (for what he didn't say but I assume it was for a new system) after the weekend as he was going out of town. I told him I would like to discuss options before simply replacing my traditional system and Joe assured my he would call to discuss options and his recommendation the following Tuesday. I never heard from him again, nor did I receive an estimate. This all worked to my advantage ultimately because it prompted me to find another company who subsequently fixed the problem without replacing my system.
Response from

"Please enter what you would like the response to look like:We truly appreciate your review Mr. [Member Name Removed]. We apologize the turn of events, lack of punctuality and responsiveness by Mr. Perez. We will be sure to bring this to his attention so that he can work on that. We are [Member Information Removed] that you were able to find a company that was able to make repairs on your failing aerobic system and the City of Shavano allowed this type of permit to be issued! Respectfully, MJ Septic"

Robert Q.
Jan 2019
5.0
Yes, I recommend this pro
$35,000
Great, Friendly, Courteous and On Time.
Response from

"We truly appreciate your review and business, Mr. [Member Name Removed]! Respectfully, MJ Septic"

Joe C.
Jan 2019
5.0
Yes, I recommend this pro
Leonard the technician was very professional. He was at my location at 8:00A.M. Job was done within an hour or so. The price for the job was reasonable. I will call on them again. Thank You J.B. Wastewater Maintenance Providers for a job well done.
Response from

"Thank you Mr. [Member Name Removed], I believe you have given a review for a different septic company! We're certainly glad that you were provided the service you needed by them :) Respectfully, MJ Septic"

Gary S.
Jan 2019
5.0
Yes, I recommend this pro
$57,500
Talked to Stephanie at MJ and she scheduled for a Monday. They could not keep the appointment because of a unexpected time the prior job took. They sent someone to find the tank on Tuesday, and then pumped it on Wednesday. The fee for finding the tank was added to the pump charge. They applied my Angie’s List discount. They keep me informed and did the job required. They were courteous and apologize for the delays.
Response from

"Thank you for the review and your business, Mr. [Member Name Removed], we greatly appreciate it! Respectfully, MJ Septic"

Cheryl V.
Sep 2018
1.0
$25,000
MJ Septic has the WORST customer service I have ever experienced. Their field employees are competent, but they won't ring your doorbell to let you know as they are coming or going (they do call the day prior...which is nice, but it's common courtesy to announce yourself upon arrival/departure). My main problem is with their office staff. The person 'Jennifer' who answers the phones is the very rude. Her un-professionalism is out of control. I just tried to cancel my service with MJ Septic and she kept sending me to a line that no one picked up and didn't allow for voicemail messages. I called twice with the same results, then when I tried a third time, she must have blocked my number or something because the call wouldn't go through. I simply wanted her to take a message -- you would think that would be nothing out of the normal. Very, very rude person. I remember talking to her previously about a problem I had with my septic tank and she was very condescending and arrogant. I asked her if someone could come out to help fix a line that got broken during a construction project and she basically scolded me about how the equipment shouldn't have gone over the pipes. I wasn't trying to have MJ Septic fix the problem for free or anything...I was simply trying to get them to come out to fix it. I have no idea how they stay in business with customer-facing employees that have such an attitude. Absolutely worst experience. I highly do NOT recommend this company. Additionally, they are very over-priced.
Response from

"Ms. [Member Name Removed], I am very sorry to read this review. We spoke via email back and fourth several times last week, with me finally asking you to please elaborate on all of your negative experiences with my office staff over the last 3+ years since you have been a client of ours. Unfortunately I never heard back from you. I explained to you last week on Tuesday 09/25/18, that we were having major phone issues, where our phones were dropping calls. My staff would never hang up or block a clients calls! I am very sorry this caused you frustrations, last week. Phone technicalities are out of our control. This behavior is out of Jennifer's character and she would not be employed with MJ if that was the case. Customer service plays a very important part of our success at MJ Septic. We care about our clients and always respect them. My technicians are also to follow a protocol out in the field. You were a 3 year client of mine and only was I made aware of these issues last week. All of our clients are important to us and we strive for the best service in the industry and we have very competitive pricing. We wish the best for you and hope you understand the circumstances of this situation. Sincerely, Stephanie Perez, Office Manager"

James G.
Mar 2018
5.0
Yes, I recommend this pro
Thanks to MJ Septics honesty and integrity they saved me hundreds of dollars by finding the cause of my septic issue. I was prepared to pay hundreds of dollars for what I thought was the issue but it turned out to be a simple fix. Thank you very much MJ Septic, you have a customer for life.
Response from

"Thank you Mr. [Member Name Removed], we truly appreciate your kind words! We strive to provide all of our clients with the best possible service, and super glad we could save you money! Thank you for entrusting MJ Septic, we are happy to have you as our life long customer!"

Joyce G.
Dec 2017
5.0
Yes, I recommend this pro
$70,000
WELL! Serviceman was polite, and professional. He had a full tank, and had to return to complete the second septic tank. One tank was not covered completely, so we did it to prevent a hole in the yard.
Response from

"Thank you Mrs. [Member Name Removed], we appreciate your business!"

Nancy M.
Oct 2017
5.0
Yes, I recommend this pro
My interactions with this company have been great! I was in new home with a septic system and knew nothing about having a septic tank. One evening, I saw the red light blinking on the tank and was concerned. I looked on the internet and saw this company's website and the website explained that the red light would need to be checked but it was not an emergency. This was good news - not an emergency. I called the company and left a message (it was a weekend). I was called back early Monday morning and an appointment was set up. I shared that I was new to septic tanks and knew nothing about them. The lady who I spoke said that she would tell the technician to give me a walk through on my septic tank. Hector, the technician, was great. As he looked at the septic tank, he explained to me what he was doing and answered all the questions that I had. A small part needed to be replaced and he was able to make the replacement right away! Hector also showed me how to replace the chlorine pellets. Thanks to Hector, I learned about the need for chlorine pellets and I am able to place them in the septic! Jennifer who I talked with on the phone was also helpful with questions that I had. She spent time with me on the phone and was helpful and most pleasant. All in all, I am glad that I found this company. All aspects in dealing with this company have been great!!
Response from

"Thank you for the review and your business, Mrs. [Member Name Removed], we greatly appreciate it! Respectfully, MJ Septic"

Brenda Lee C.
Oct 2017
5.0
Yes, I recommend this pro
I hire a company in Angie?s List magazine. They were very efficient. I think they?re supposed to come out every 3 months and they supposed to come out in January, it?s quarterly. They had me do a contract and I chose a 3-year contract because I?m not into fixing septic tanks. I do all kinds of things, but not septic tanks. What happened is that the red light came on and they were an indication that there was something going on. I had noticed that the air hose was cut by the new gardener. They helped me out and that was good. I would say the prices are comparable with the charge we paid earlier when our house was built. They all charge about the same. It was reasonably When I mentioned that I was a member of Angie?s List they discounted a number amount. I don?t know if it was $50 or $20. It was a fair price. I just compared the price with 2 others that I?ve had before and theirs was just fine.

They came in a very timely manner. I had to leave to take a grand-daughters to an Irish dance and the man came here and waited here for me to come here to do the service. He didn?t get here in the time frame that he said. When I called the office, the lady had forgotten to tell him to come in the morning. I can forgive things like that. He waited for me, so that was good. He was very professional. He was very friendly, he was nice to my daughter?s dogs, ?oh, I like dogs.? 
Response from

"Thank you for your review and business, Mrs. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Arthur W.
Sep 2017
5.0
Yes, I recommend this pro
$35,000
Great. They had to locate the cover first. Well done!
Response from

"Thank you for the review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

George R.
Sep 2017
5.0
Yes, I recommend this pro
$26,000
Everything went smoothly. The tech did forget a certain tool he needed but he let me know he was going to meet another tech and get it from him. I did get a senior citizen discount
Response from

"Thank you for your review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Mathews B.
Aug 2017
5.0
Yes, I recommend this pro
$39,500
GREAT! HUGE TRUCK! WITH PLENTY OF HOSE TO REACH THE BACKYARD.
Response from

"Thank you for your review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Kenneth and Pamela J.
Jul 2017
5.0
Yes, I recommend this pro
$145,000
We have a two year warranty with them. They were outstanding. It was a nasty job and he was pleasant as can be and worked so hard. We were quite impressed with he work that was done.
Response from

"Thank you Mr. & Mrs. [Member Name Removed] for the review and your business, we truly appreciate it! Respectfully, MJ Septic"

Gary H.
Jul 2017
5.0
Yes, I recommend this pro
$40,000
Was late due to being sent on "an emergency call". Did not cause me a problem.
Response from

"Thank you for the review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Jim P.
May 2017
5.0
Yes, I recommend this pro
$40,000
Excellent!
Response from

"Thank you for the review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Kenneth L.
May 2017
5.0
Yes, I recommend this pro
They were prompt and did a good job pumping out both of my tanks.
Response from

"Thank you for the review and business, Mr. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Greta C.
Apr 2017
5.0
Yes, I recommend this pro
$67,500
Excellent customer service and the work was performed quickly and in expert fashion. We utilize them for our septic maintenance as well as all repair services. We will continue to use them as they know how to treat and retain customers!
Teresa R.
Oct 2016
5.0
Yes, I recommend this pro
$9,000
Advised us of current condition and when we should plan on having it pumped.
Response from

"Thank you for the review and business, Mrs. [Member Name Removed], we truly appreciate it! Respectfully, MJ Septic"

Derek B.
Aug 2016
1.0
not good at all no service was provided
Response from

"Mr. [Member Name Removed], I am very sorry to see this review. Upon reading this review, I searched your name and address in our database to see if I could locate your info with no such luck. I then followed up with my assistants phone logs, again nothing with your information. Maybe you are confused with companies, or maybe there was a conflict with us being able to schedule services on a certain time or day? We do not turn down business here at MJ Septic unless it is out of our service area or we cannot meet certain time frames for clients. We absolutely have time for tank location and septic tank cleaning. We schedule these services daily. (I will not discontinue running my ads in [Member Information Removed] as we are locale in [Member Information Removed] area. MJ Septic actually has approx. 600 active clients just within the [Member Information Removed] zip code and always welcome new clients!) If you'd like to further discuss this, please call me directly at 210.875.3625 and ask for Stephanie Perez. Please leave a voicemail if I am away from my desk."

Kenneth D.
May 2016
4.0
Yes, I recommend this pro
$18,500
.
Response from

"Mr. [Member Name Removed], Thank you for the review! Please let us know if we can ever be of service to you in the future! - Stephanie E. Perez"

Showing 1-25 of 108

Licensing

Bonded
Insured
Licensed*

Trade License Number

OS0023596

Trade License Locale

TX

Trade License Authority

Texas Commission on Environmental Quality

Trade License Expiration

09/30/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

MJ Central Texas Septic LLC is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM Tuesday: 8:00 AM - 5:00 PM Wednesday: 8:00 AM - 5:00 PM Thursday: 8:00 AM - 5:00 PM Friday: 8:00 AM - 5:00 PM Saturday: Closed Sunday: Closed
MJ Central Texas Septic LLC accepts the following forms of payment: American Express, Visa, Discover, MasterCard
Yes, MJ Central Texas Septic LLC offers free project estimates.
No, MJ Central Texas Septic LLC does not offer eco-friendly accreditations.
No, MJ Central Texas Septic LLC does not offer a senior discount.
No, MJ Central Texas Septic LLC does not offer emergency services.
Yes, MJ Central Texas Septic LLC offers warranties.
MJ Central Texas Septic LLC offers the following services: We offer a wide range of septic services, including: Septic tank pumping and cleaning Septic tank installation Aerobic system maintenance contracts and repair Septic inspections for real estate transactions
MJ Septic does not do anything plumbing related. We only service the septic system from the clean out to the septic tank. Anything inside or between the house and the cleaning is plumbing related.

Contact Information

1328 Borgfeld Dr, San Antonio, TX 78260

Service Hours

Sunday:Closed
Monday:8:00 AM - 5:00 PM
Tuesday:8:00 AM - 5:00 PM
Wednesday:8:00 AM - 5:00 PM
Thursday:8:00 AM - 5:00 PM
Friday:8:00 AM - 5:00 PM
Saturday:Closed
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