Mister Sparky of San Antonio
About us
Mister Sparky is unlike any other residential electrical service company in San Antonio. We believe it’s all the small things we do that end up making the BIG difference. Everyone at Mister Sparky — from schedulers to service electricians — respects the value of your time and home. If you aren’t fully satisfied for any reason, we’l l make it right. Guaranteed. We mean it when we say your satisfaction is 100% guaranteed. Additional phones - (210) 767-3934, (210) 767-3935.
Business highlights
Services we offer
General electrical repair, ceiling fans, lighting fixture, new wiring, panel rejuvenation and main grounding systems, surge protection & smoke detector installation.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 20% | ||
| 0% | ||
| 1% | ||
| 6% |
When we got back later, it turned out they had spent hours with her, convinced her that she needed $18,000 worth of repair work, and actually had got her to sign things right then and there including signing her up for credit cards over the phone and convincing her to sign a contract to pay even though she didn't even have the other half of the money. She told them she didn't even know if her bank would give her the rest of the money, so they clearly knew that also but still had her sign for the work.
When we got back and realized what they had done, we explained it to her and had her cancel all the work and the credit and everything.
Within the next few days we got 3 quotes from 3 other reputable companies on Angies list to fix the problem. The quotes were for $1000, $1100, and $1250.
They can't even use the excuse of being a higher-end company because their price wasn't just double or even triple their competitors, it was over $15,000 more than the most expensive quote we got. There is clearly a problem here.
This work involved city permits and CPS involvement. We had the work done by one of those companies and it was approved and in compliance.
There is NO reason why a company would be so far out of price proportion unless they are either grossly inflating their costs or trying to take advantage of someone. I'll leave you to decide what you think it was.
"As the business owner, first off I'd like to say that I am sorry for the experience you had with one of my technicians. I am appalled that this happened and I'm surprised that you did not contact the office and request to speak to a manager regarding this matter. We would have been more than happy to answer any questions or concerns regarding this issue however you never offered us the chance to. To Angie’s List members, I can assure you this is NOT the way we conduct business nor do I condone my technicians to take advantage of our valuable clients. I'd like to add that the member is one of our club members and has had us out to her home before. At that time we made it clear to her about the necessary repairs that needed to be done however due to finances she chose to forgo repairs at that time. I can GUARANTEE that the repairs and estimates she received for under $1500 were NOT equivalent to the repairs we recommended and left her an estimate for. We pride ourselves on service and the honest treatment we give our clients. There are several happy clients here that are Angie's List members who are very pleased with the services we provided to them. We are not the lowest bidder and we are very upfront with clients about our prices. If you want quality work done by highly trained, licensed and bonded electricians, we're your guys."
"As the manager of Mister Sparky, I'd like to apologize that we were unable to help you out with any repairs. I'd like to say we are not the lowest bidder in San Antonio for the reasons you have mentioned in your review. We are licensed, bonded and insured. We offer background checked and uniformed employees. We provide fully stocked trucks to eliminate part runs and we are one of the few electrical contractors in the city that offer these services. Our warranties and guarantees cannot be matched and from I understand that may not have been as important to you as it may be to some of our other clients and Angie's List members. As far as the "grandfather" clause goes, simply because your home was grandfathered in this fact does not make your home safe. The repairs that were recommended were suggested to you for a reason and our highly trained technicians are taught to catch these risks and code violations. There were some very serious safety concerns that were addressed in your inspection and we are required to make you aware of potential hazards. You were not under any circumstance required to make these repairs however we are required to bring them to your attention. We are very sorry we were unable to help you with the repairs and we like to clarify to Angie's List members that we did not do any repairs at this residence and the customer did not have to pay for our estimate."
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
Contact Information
7823 Marina Dr, Ste 2, San Antonio, TX 78250
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