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Lone Star Tile & Grout Cleaning
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Carpets or Rugs - Clean at Home,
About us
At Lone Star Tile and Grout Cleaning we specialize in tile and grout cleaning and most hard surface restoration to include Marble, Granite, Travertine, Slate, Limestone, Sandstone, Terrazzo and Saltillo. We have exclusive equipment and training to provide superior results.
Business highlights
30 years of experience
Services we offer
Carpet Cleaning, Clean Tile & Grout, Concrete Cleaning & Polishing, Flagstone Pool Deck Cleaning & Sealing, Grout & Tile Repairs, Pebble Stone & Concrete Driveway Cleaning & Sealing, Recoloring Grout, Seal Grout, Stone Cleaning & Polishing
Reviews
4.7118 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 7% | ||
| 4% | ||
| 2% | ||
| 3% |
Showing 26-50 of 118 reviews
Grant H.
Jul 2015
I'm a repeat customer (3rd time today) because Mark and Jeff do such a good job. This is the first time I had them do my carpet and it looks great. Jeff was even able to get out a red wine stain! And of course my tile looks great also. Quality work, fair price, courteous, on-time. What you should expect but sadly this is not how most providers I've dealt with operate. That's why Lone Star stands out - they are obviously better than the rest and it shows. I have recommended to my neighbors, friends, co-workers.
Mary R.
May 2015
unknown
Response from Lone Star Tile & Grout Cleaning
"I'm sorry that we didn't meet your complete satisfaction. If it all possible I would like feedback on what we could have done better? I'm retired military and Punctuality being on time is very important part of the way we try to do business. We are not perfect and any feedback you can provide me to make us a better company I would gladly receive. Mark Mullis, Owner lone Star Tile and Grout Cleaning 210-637-5050"
Dinah J.
May 2015
We purchased a house built in the 1980s that has marble tile floors in the hall and bathrooms. They are scratched and stained but we figured we could have a company clean them up some. They are now amazing, and I mean truly beautiful! The technician was prompt and professional. He sanded, polished and put some kind of sealant on the floors, which took about 3 hours. It was more expensive than we expected, however, so much less expensive than replacing a marble floor. We will use this company again for our master bath.
Roland C.
Feb 2015
After numerous calls back & forth, he kept promising he would come back out, but never did. He said I would have to pay more to polish my restroom floors for an additional $5000.00. This was not part of my original deal. He was paid to finish the first job, but only did part of the first job. We have attempted to get him out numerous times since and he refuses. He will not return calls or texts.
I find it very sad for Mark ( The Owner) to stoop as low as he did to LIE and accuse me of threatening him with physical violence and using a great deal of profanity! I guess people will say and do anything to try and make themselves look better! Just by reading all his past responses to his complaints, he always tries to make the customer look bad, and trying to defend himself by accusing the customer, (The customer wanted more than he was willing to pay for). I think the complaints he has responded back to speak for themselves, he responed to one customer (I tell customers every day? I don't want your money unless you are happy with our service) If that were true he would NOT have the customers with complaints!!! Bottom line I have a receipt stating my floors and STAIRS which were never completed would have been nice to receive a refund for the STAIRS ,in which he also states in one of his other responses from another complaint (We will never pressure a customer for work) This is the reason he will not finish my job unless we hired him to polish our master bath floor and counters for an additional $5,200.00. In closing i would (BEWARE) never pay this company until job is completed and done to your satisfaction!!!
I find it very sad for Mark ( The Owner) to stoop as low as he did to LIE and accuse me of threatening him with physical violence and using a great deal of profanity! I guess people will say and do anything to try and make themselves look better! Just by reading all his past responses to his complaints, he always tries to make the customer look bad, and trying to defend himself by accusing the customer, (The customer wanted more than he was willing to pay for). I think the complaints he has responded back to speak for themselves, he responed to one customer (I tell customers every day? I don't want your money unless you are happy with our service) If that were true he would NOT have the customers with complaints!!! Bottom line I have a receipt stating my floors and STAIRS which were never completed would have been nice to receive a refund for the STAIRS ,in which he also states in one of his other responses from another complaint (We will never pressure a customer for work) This is the reason he will not finish my job unless we hired him to polish our master bath floor and counters for an additional $5,200.00. In closing i would (BEWARE) never pay this company until job is completed and done to your satisfaction!!!
Response from Lone Star Tile & Grout Cleaning
"Two sides to every story! The customer wanted more than he was willing to pay for and it got to the point that on our last phone conversation he threatening me with physical violence while using a great deal of profanity. Respect is a two way street between the contractor and the homeowner. I for one as a Business owner will not allow a homeowner to treat myself or my employees with disrespect or profanity. We treat our customers with the upmost respect and we expect the same. We do the very best we can to meet our customers expectations as one can tell by reading our other positive reviews. I regret that this interaction with this customer went as poorly as it did and I hope he can find a contractor that lives up to his expectations."
Catherine O.
Feb 2015
They were perfect!! The owner called to verify the appointment a few days before the scheduled date. The technician showed up perfectly on time, was polite, neat, and told me exactly what he was going to do. He gave me a time that he expected to be done and confirmed the price that had been quoted me. The finished results were better than I expected and the technician cleaned up after himself! My shower looks brand new. The technician left me with a card in case I had any further issues and the owner called me the next day to confirm that the work met my expectations. Perfect, perfect, perfect! I wish all contractors gave this level of service. I feel confident in recommending them to everyone.
Louis W.
Dec 2014
They did an excellent job. They were efficient and pleasant.
Nannette Z.
Dec 2014
Jeff showed up on time and got the job done. We were very concerned about getting the grout to match the existing grout. Jeff got it right and it looks great! Thank you Lone Star Tile and Grout!
Response from Lone Star Tile & Grout Cleaning
"Thank You for your business and the review! When you get ready to get the Tile and Grout Cleaned in your home give us a call as all of our repeat Angie's List customers receive a total discount %15 off sealing of the grout once everything is cleaned! Have a Great Holiday season!"
Jane B.
Sep 2014
Excellent work! Very happy.
Charles P.
Aug 2014
They were very professional and thorough, making sure all grout lines were covered by the sealant!
Was impressed with the time the owner spent, in answering all questions and or concerns!
Was impressed with the time the owner spent, in answering all questions and or concerns!
Yolanda B.
Aug 2014
Priced reasonable compared to other quotes. Was punctual and gave some good tips to care for the floor.
Jen R.
Jul 2014
Lone Star Tile and Grout did an awesome job on my kitchen and dining room tile! After doing a lot of research and getting several estimates I felt that they were the most knowledgeable and well trained company out there. If you want fantastic results and great customer service then I highly recommend that you call Lone Star Tile and Grout!
William M.
Jun 2014
They're all good. As a father and son, they seemed to work well together. They're took pride in their work. They did a pretty good job. They were very knowledgeable in cleaning up the tile. They did a pretty quickly and got out. They were good.
Response from Lone Star Tile & Grout Cleaning
"Thank You so much for your review. It was a pleasure earning your business and as an Angie's List member and a repeat customer we will discount any other service you have us provide by 15%! Mark Mullis Owner"
Laura A.
Jun 2014
unknown
Response from Lone Star Tile & Grout Cleaning
"Don't know who this customer is? We have a minimum service charge of $250. Don't think this was a customer of Lone Star Tile and Grout Cleaning Customer. I have never done a job for $80?"
Cheryl M.
Jun 2014
Well.
Karen A.
Jun 2014
Re cleaning kitchen grout, I was very pleased they did a sample area because I could tell no difference after cleaning, so I didn't get it done. In fairness to them, I made a bad tile selection and chose tile that had sharp edges rather than beveled edges, so the grout is sunken below the surface of the tile. Not only is it hard to clean, it is a tripping hazard. Anyway, I'm not sure any grout cleaning method except possibly high-powered steam could have helped.
Re the recaulking of shower joint lines (i.e., where wall meets the floor or two walls join)--I understood the owner to say they would remove the old grout and refill it with the sanded caulk. When the technician got there, he just applied the caulk right over the grout. I questioned him and was told leaving the old grout in gave the caulk something to stick to... ? I could have done that myself once I knew what material to use.
Re sealing the shower grout, some areas appear sealed. However on areas of the floor and most of the lower walls where the moisture is worst, from the time they sealed it, the grout turned a dark color when bathing which tells me it is absorbing moisture and not properly sealed. I did not call them back because I wasn't impressed with what they did the first time and really didn't feel comfortable having them work it again--besides most probably they would have said that it took two coats and had me pay them for a second layer. I'll just do it myself, so it will get done right. I gave price a "C" because they didn't fully do what I paid them for. If the shower grout had actually been properly sealed, the price would have been reasonable (B).
Re the recaulking of shower joint lines (i.e., where wall meets the floor or two walls join)--I understood the owner to say they would remove the old grout and refill it with the sanded caulk. When the technician got there, he just applied the caulk right over the grout. I questioned him and was told leaving the old grout in gave the caulk something to stick to... ? I could have done that myself once I knew what material to use.
Re sealing the shower grout, some areas appear sealed. However on areas of the floor and most of the lower walls where the moisture is worst, from the time they sealed it, the grout turned a dark color when bathing which tells me it is absorbing moisture and not properly sealed. I did not call them back because I wasn't impressed with what they did the first time and really didn't feel comfortable having them work it again--besides most probably they would have said that it took two coats and had me pay them for a second layer. I'll just do it myself, so it will get done right. I gave price a "C" because they didn't fully do what I paid them for. If the shower grout had actually been properly sealed, the price would have been reasonable (B).
Response from Lone Star Tile & Grout Cleaning
"Truly sorry that after six months she feels she can't call me to discuss as I would be more than willing to try to resolve the issue. We do the very best we can and never mislead our customers. Sometimes customers want more than they pay for and I always tell customers that if we have to break out our power tools to cut out grout the cost will be more. We are not perfect but we do everything within our power to make the customer happy!"
MARY S.
May 2014
He arrived on time and was very professional. He cleaned, dried and sealed the entire floor. He also gave me good advice on how to care for it. I was very satisfied with the outcome.
Karen A.
May 2014
Mr. Mullis had good telephone contact returning calls promptly. This job was large and the grout was in really bad shape. We had just bought the house and wanted all the 10 years worth of smoke and nicotine residue and discoloration gone. Jeff came at the appointed hour, explained the process thoroughly, cleaned a test area to make sure we would be satisfied with the results, explained how surface cleaners react with the seal on the grout and how to maintain the floor for the longest amount of time. Jeff - and ultimately a second person in the afternoon as the job was large - did a very good job. They worked continuously and carefully. There are a few spots on the woodwork that have to be touched up with a dab of paint where the machine dinged it, but they did work carefully and neatly. The grout is 10 times lighter and much closer to the original color. We are very pleased with the results of the floor and extremely satisfied with the professionalism of the workers. We would definitely use Lone Star Tile and Grout cleaning in the future.
Response from Lone Star Tile & Grout Cleaning
"Thank You so much for your review and again welcome to San Antonio!"
Chadwick A.
Apr 2014
Did a great job on my bathroom floor but not so much on the shower. Some grout fell out shortly after the cleaning and after months of trying to get them to come back I fixed it myself today and will do the sealing on my own next weekend. I'm not convinced they sealed it the first time around because I have mold issues I never had before the cleaning when I kept it sealed myself. I think it just fell through the cracks because the job stretched over several visits but I'm frustrated I had trouble getting this resolved and ended up doing it myself.
Response from Lone Star Tile & Grout Cleaning
"I'm sorry that [Member Name] wasn't happy with our work. It was my understanding based off phone calls and email that the area that [Member Name] and I discussed was a new area and not one of the areas that we worked on in her shower. I'm so sorry about my lack of understanding the issue. What can I do to make it right? Mark Mullis Owner"
Paula F.
Dec 2013
Two day job stretched into 3 days because of the weather, but Jeff & Gonzo were persistent and got the job done well!
Rosemarie V.
Dec 2013
I was very happy with the initial service. After 4 months or so, however, I noticed that even using the provided cleaner, the grout was not really staying much cleaner than it was before it was sealed, especially in the kitchen. I emailed the business with my concern, and was promptly contacted the next morning by the owner himself, Mr. Mullis. He explained that he had gotten a few calls from the time period of my service call, and he believed that a batch of sealant was not quite up to par for some reason. He offered for his business to come back out to the house and reclean and reseal any areas I was not happy with. I agreed, and they did come to the house as scheduled. Several areas, notably the kitchen and dining area floors were recleaned and resealed. Again, I was happy and hopeful. Overall, though, my grout is still not maintaining its light color, despite using the provided cleaner. It is true that if you splash water on the grout, it does bead up a bit, as it is supposed to. However, this still does seem to totally protect the grout. Possibly the light color of my grout, coupled with kids running in and out of the kitchen all of the time, are no match for the sealant used by Lone Star Tile and Grout. Whatever was used in the tiled shower was a different kind of sealant, though, and is excellent and well worth it. The shower grout continues to look new and beautiful (same grout as on my floors). I even wish that I had sealed my other tiled shower enclosure. In the end, however, even though I believe that Lone Star Tile and Grout provides a good service, it is still not an excellent service if you have very high traffic areas.
Response from Lone Star Tile & Grout Cleaning
"[member name removed], I am completely willing to come back out and re-clean and reseal those areas? Maybe the third time will be the charm? I'm truly sorry that we have not met you complete satisfaction. Mark Mullis Owner"
Joanne S.
Nov 2013
He was punctual, charged exactly what he quoted, was done at the time he estimated. He helped speed the drying using powerful fans. He was neat, professional.
I previously used Lone Star for carpet cleaning, as well as tile and grout cleaning, and have been totally satisfied with their work each time.
Their are cheaper companies but they often low ball their estimates. I definitely recommend Lone Star Tile and Group Cleaning.
I previously used Lone Star for carpet cleaning, as well as tile and grout cleaning, and have been totally satisfied with their work each time.
Their are cheaper companies but they often low ball their estimates. I definitely recommend Lone Star Tile and Group Cleaning.
Robert R.
Sep 2013
Exceptional. From the very first call to the company to the actual service being performed, everything was exactly as I would have preferred. Initially I was only calling Lone Star Tile & Grout for an estimate to compare with others I was going to request. My initial conversation with Lone Star Tile & Grout Owner, Mark Mullis, was great, his professionalism, accommodating nature, and genuine interest in my needs sold me on using his company for this service. His detailed overview of the services provided was awesome and his explanation of costs and his cost estimate were very reasonable and spot on. He even gives a discount for Angies List members. The actual service was performed as scheduled with no glitches. We have since moved into our new home and are enjoying living here without worry of damaging unsealed grout.
Holly C.
Sep 2013
The grout in our shower looks fantastic! The tile looks brand new. I was very pleased with the results. I would definitely recommend this company. They are very professional and Jeff did an exceptional job!
Johnnie P.
Jul 2013
did work myself
William F.
May 2013
Lone Star did an exceptional job. They made all the ceramic tile in my home look like I had installed new tiles throughout the house. Their caulking work was very neatly done. The company's (retired military owner) personnel are friendly, prompt, and professional at all times and all work has a 7 year guarantee which will transfer if the home is sold before warranty is up. At the end of work they will even furnish you with the ceramic cleaner to use on floors. The cleaner is provided free for as long as you have your flooring.
Licensing
State Contractor License Requirements
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FAQ
Lone Star Tile & Grout Cleaning is currently rated 4.7 overall out of 5.
No, Lone Star Tile & Grout Cleaning does not offer free project estimates.
No, Lone Star Tile & Grout Cleaning does not offer eco-friendly accreditations.
No, Lone Star Tile & Grout Cleaning does not offer a senior discount.
No, Lone Star Tile & Grout Cleaning does not offer emergency services.
No, Lone Star Tile & Grout Cleaning does not offer warranties.