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Never provided an estimate.

It went Very Well.  They provided Excellent Quality.  They did the work and finished.  Had no problems with it.   The installation was well planned,  well executed, well managed.  No corners were cut.  Good quality product.  They were worth the money.  The improvements in the overall system they suggested were done and they were effective.  There were some problems in the existing system that were unknown to us.  Such as the inside coil was put in backwards when the house was built.  There was mold in the duct.  Several things were done wrong in the original installation,  typical of San Antonio craftsmanship.  The crew was all quality oriented.  They used their brains.  The seemed to take pride in their work.  They definitely took ownership of the project.  I specifically told them that I wanted good quality product, not the cheapest available.   I think better quality is more reliable and less expensive in the long run.  It lasts longer and has fewer problems.  This seemed to fit well into their business model.  They delivered.

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services were  performed at pricey.  Provider tried to sell me very expensive additional services.

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I possibly wouldn't use them again because the estimate was extremely high.

as expected.

Lionel did an excellent job as always.  I would definitely request him again for my service.

We had been suffering for years from a cheap unit put in by a well known home warranty company. Finally having had enough of leaking, repairs and ill fitting filters,,we called John Wayne. THey were reasonable, efficient and professional. We also bought their repair, servicing package and it pays for itself. We could not have been more pleased with any company. Just wish they operated in other states so we could take them with us when we move.

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Arrived right on time for installation.  Finished in 1 day.  Everyone professional, courteous, knowledgeable.

Service was fast, everything was professional. From the peeps answering the phones to the plumber. All was top notch. You get what you pay for and I know why they have 5 stars on Angie's List.

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They're punctual, friendly, and take time to explain what they're doing. On our most recent service call, what we thought was an easy fix was much more involved and time-consuming. Our new-to-us house has been filled with do-it-yourself repairs (or attempts to mask problems not caught by the inspectors). This latest one was the discovery of a self-patched leak in a garbage disposal that, while being replaced, revealed it also involved some issues with cracked plumbing pipes. While we could have purchased a cheaper replacement unit, fixing the plumbing piping would have been beyond our comfort level. The plumber installed a new garbage disposal unit and replaced the majority of pipes under the sink, all without having to do a second service call (or initial appointment was just for a consultation to see if the disposal could be repaired).
After our plumber left, the service department called to see if we were happy with the service and if he'd left everything clean and tidy.

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Crew showed up promptly and called before arrival to let me know they were on the way. Work was completed in about 4 hours (estimated on arrival for 6) so under expected time-frame. Nice... Cleaned up very well, including work from original install that looked like a 6th grader had done it. When they were done it looked like it should, clean, professional and most importantly like they took pride in their work. Laid down mats and wore shoe covers the entire time as well.
Should note that the original visit was very productive as my system is not the basic one and I am used to most people not quite knowing what it is, much less being able to fix it easily. Consultant not only knew they system type, but was extremely knowledgeable about what could, and could not be done. I was given a 'need to fix' list along with 'recommendation' list and 'options' list with the visit. This is how I personally like to do business, no 'fog' about what needs to be done vs what is recommended and optional. Probably need to mention another item with the consultation, it took about 2 hours for him to 'view' system and it was the most thorough job I have ever seen. Matter of fact, he found the original install had not put in enough vents to allow system to operate per manufactures instructions. Likely this one thing being pointed out saved me quite a lot in future repairs as system was being overworked and choked due to insufficient air being available to operate. Nice job guys, will look forward to using you in future!