Jon Wayne Service Company

Description of Work: Inspected A/C system, added condensate pump and alarm.

Description of Work: Being on their check up plan is wonderful. Because there is no charge for an annual heating check in the winter. Also no charge for a annual check for the A/C in the summer. Alway a couteous tech comes and does a top notch job! Thanks for treating your customers like a person and not just another call for the day.

Description of Work: They came for routine maintenance.

Description of Work: I am a 60 year old woman with a 1820 sf one story track home with a Carrier 4 ton air handler and a 3 ton outdoor heat pump with no drain monitor on my system. My system is working fine right now. I have maintenance performed at least once, if not twice per year. Two years ago the capacitor for the outdoor unit failed and was replaced. Supposedly a pound of freon was added 3 years ago for free by a previous technician because it was low and I might have a leak. Those were the only repairs my system has needed since installation in 2003. I keep the filter clean, and pour vinegar and hot water down the drain line. I called Jon Wayne to perform the first annual maintenance for 2012. I was quoted one service for $99. An annual contract with two maintenance visits and 20% discount for parts, etc. was $179.00. I opted for the annual with high hopes for this company. Mr. Albert Ortiz was the technician that performed my system maintenance. He was prompt, and nice. Took time to explain things to me when I asked a question. He pointed out to me the indoor capacitor that he said was failing. When he was done, he showed me the list of recommended repairs on his IPAD. It said, "Electrical faults in outdoor and indoor components, no super boost, outdoor fan motor close to max amps. Option 1: Indoor voltage absorption, renovate outdoor electrical and air movement, drain monitor $2125 - 20% = $1700. Option 2: Indoor voltage absorption, compressor super boost, voltage absorption $905 - 20% = $724. Option 3: Voltage absorption indoor and out $505 - 20% = $404. Option 4: Outdoor voltage absorption $310-20% = $249." He explained what all this meant, and added that my outdoor unit was smaller than my indoor unit so it was taking a long time to cool down the air in my house. It wasn't efficient. I had asked him if the annual maintenance agreement included replacing freon if needed (remembering another company had given me a pound free). He said no, and that regardless of the amount of freon needed, 10 oz or more, the price would be at least $300. He further explained that the government wanted to do away with freon and A/C units that used freon so the price of freon was going up drastically. He said the choice of repair options was up to me but Option 1 for $1700 was the best value. He explained that if I had a water leak, the drain monitor would turn off my system and prevent flooding. He also said he noticed that the outdoor capacitor had been replaced but only partially. In my mind that sounded bad because my A/C quit before I replaced that the first time. I did not want that to happen again. Not sure if I wanted to pay $1700 to repair a 9 year old system, I asked him to give me estimates for a new system. He gave me estimates for a Bryant Alamo at 11,000, and a Crockett at $14,500 plus $3250 for a complete maintenance agreement. He explained about the UV, humidity, annual filter feature, computer control, and the 35 to 45% energy savings. Also, I could get a CPS rebate of $437.50, and Federal government credit of $300.00 if I bought a new unit. I told him I needed to think about what to do. After a sleepless night, I decided to get a second opinion. I paid a company from Angie's List with excellent ratings to check out my system. I told them nothing about the suggested repairs. He had me start the cooling, and then the heating while he did his diagnostic check. The only potential problem he saw was the outdoor dual capacitor, but said it probably would go for another couple of months. It was rated 50 but operating at 45. I asked how the indoor capacitor was functioning. He had me hold and read the monitor. Rated at 10, the capacitor reading was 9.6. I was told it was fine. He said having a drain monitor is nice, but if I keep the filter clean, I should not have to worry about damage. He said my outdoor unit was in good condition and that there were no problems that warranted a complete replacement of my system. Oh, and he charges $25 per pound of freon including labor, AND explained unless you have a leak you should never have to add freon. AND, he told me I do not have a leak! I have given an F to Jon Wayne because Mr. Ortiz was going to have me repair a perfectly functional indoor capacitor. Now I do not trust this company. He never told me that if I keep the filters clean, I could do without a drain monitor. And I can get freon if I ever need it from another company for a whole lot less.

Description of Work: Called company to get an estimate to replace furnace. Repairman talked to me about all the services and monthly contracts for about 40 minutes non of which I was interested in. Gave way bloated estimate. Few days later when I looked at the written estimate there was nothing there just charge for visit...What a waste of money and time. Would not do business with them.

Description of Work: I used Jon Wayne Heating & Air Conditioning about a year ago in June. They put in an all-new air conditioning system.

Description of Work: I used Jon Wayne Heating & Air Conditioning to install new units in my home.

Description of Work: Replace failed parts: Capacitor and wiring bridge (maybe called the "contactor?") failure required replacement.

Description of Work: They removed my 30 year old furnace and a/c and replaced it with a brand new unit both inside and out. The unit included a 4 ton 17SEER unit with humidity control, air filtration unit, and ultraviolet germ reducer. It was supposed to include two new return air grates to go over the air return upstairs and downstairs as the grates had become old and in disrepair just like the old ac unit. The deal they were offering also added 5 inches of blown insulation in the attic they could get into.

Description of Work: New AC installed

Description of Work: He serviced my AC and added coolant. They have several levels of service calls. I opted for the basic call to have my system checked, but they have an option to pay a set monthly fee for service whenever it is needed.

Description of Work: We had Jon Wayne come out on one of their inspection specials. The repairman did very little actual maintenance, but rather spent his time writing up an estimate for suggested repairs. He had a list that cost over $6000 on a 5 year old AC that was working fine. We contacted another AC service and he said our AC was in good shape and to have maintenance done every 6 months. The suggested repairs was more than a new unit would cost.

Description of Work: I used the services of Jon Wayne HVAC in February for a seasonal check up.

Description of Work: I used Jon Wayne Heating & Air Conditioning to change air conditioners at my house.

Description of Work: A/C & heating home assessment, remove and replace existing heat pump and condenser unit, add extra attic insulation.

Description of Work: They installed new indoor and outside units. They were very professional and did a superb job. They even cleaned up messes left behind by previous AC technicians.

Description of Work: Annual A/C check up for the summer.

Description of Work: Our a/c unit had no power. I called Jon Wayne because they had the least expensive service call and I liked their commercials. The serviceman who came to my house, was not friendly and did not make an effort to find the problem. He said it "could be anything" and in order to find out why the fuse kept tripping would probably take a long time and would end up costing me more than a whole new a/c unit would cost. Then he just stood there and I didn't know what to say. I just felt like he was trying to get out of having to do any work or he just wanted to sell me something I may not have needed. When I did ask about how much a new a/c unit would cost he said I was looking at at least $10,000. I thanked him and said I would be in touch. I called another company who fixed the problem. Turns out, it was easily fixed, there was just a loose wire. However, upon opening the original a/c unit we discovered it was covered in mold. So, I did decide to buy a new unit and It was a lot less than $10,000! Had the Jon Wayne person taken the time to go over my options with more care and concern, it might have been his sale. Hopefully, that is not the standard service one can expect from Jon Wayne, because they seem so nice on TV!

Description of Work: I saw an advertizement in the paper from Jon Wayne about heating and cooling system replacement and rebates available. I called and set up an appointment for an estimate. Johnny Johnson came to do the estimate. He was professional, polite and knowledgable. He explained all aspects of the work to be done and the estimated costs. I agreed to have the work done and set up a date. The crew arrived on time and Jerimy was also very polite and professional, as were all members of the crew. Part of the work was to add insulation to the attic. We had many boxes stored up there and removing them would have taken us much work and time. Johnny arranged to have the instillation crew remove the boxes and store them in an area of our choosing. It was extremely helpful and much appreciated. The overall job took about 6 hours and when they were done, the area was clean and and any and all questions were answered. Jerimy explained all of the paperwork necessary to recieve the state and federal rebates and made sure all of the paperwork was completed correctly. Overall we are extremely pleased with the work and would use this company in the future and recommend them to anyone who needs this type of work done.

Description of Work: Winter check

Description of Work: we have 2 units. Techs diagnosed the first unit as having a burnt out control and a leaking fan motor. Cost to repair 660.00 but it was not explained to me that i was being charged 180.00 for a warranty that really is optional and not necessary. Second unit was diagnosed to have a bad defrost control switch and they would have to come back to repair as the part needed was not on the truck. Cost on this 440.00 again with their optional warranty.

Description of Work: Heating tune up, replaced necessary parts.

Description of Work: Annual maintenance on two central A/C and heat systems.

Description of Work: Installed new heating and air conditioning system, installed extensive new ducting, and took system from under the house to the attic.

Description of Work: Heating tune-up