Jon Wayne Service Company logoApproved Pro
Approved Pro

Jon Wayne Service Company

Heating and Air Conditioning, Plumbing, Electrical,

About us

We are proud to be San Antonio's largest residential heating and air conditioning contractor. From the moment you call until the job is done, our goal is your 100% satisfaction. If the job is not done right, we will make it right.

Business highlights

Family owned & operated
Emergency services offered
24 years of experience

Services we offer

Heating & Air Conditioning, Plumbing, Electrical, & Home Automation.

Services we don't offer

Commercial.

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.5970 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
7%
3
5%
2
4%
1
6%

Filter reviews by service

Showing 1-25 of 970 reviews
Amanda V.
Jun 2025
1.0
Heating and Air Conditioning
$31,000
UPDATE: Amazing how this wonderful review has turned to wishing I never left it or could give them 0 stars. The initial sale was amazing (should’ve known it wouldn’t last). We spent 30k on a brand new unit. 1.5 year later and we find ourselves on day 8 without an AC, now being told it may be another week “and if we don’t hear back from them by Friday, for US to call them again”. Do not be tricked by their initial caring demeanor. It obviously doesn’t seem to last. I have health issues, we have 2 senior dogs and are in Texas. It’s been pushing 90 degrees in our home and they can’t provide a solution to a ‘Cadillac of units’ that THEY recommended and we fell for. I am at a loss. Jon Wayne is the company that installed the unit, now they’re saying the unit ‘is grounded’ and ‘is like a heart that stopped beating’. Crazy that it’s supposed to be a top of the line unit that they compare to a Cadillac for the AC world, yet it stopped functioning after a year. Do yourself a favor and get other options and opinions before trusting them on something as important as cool air in your home. I can’t believe we are dealing with this. Now we’re 30k in, an additional 1k for their ‘warranty’ and still without a working AC. WOW.

Laura L.
Jun 2025
5.0
Electrical
Yes, I recommend this pro
$1,400
Electricians were knowledgeable and efficient.

Dallas H.
Apr 2025
5.0
Electrical
Yes, I recommend this pro
$280
Very prompt and professional. Project was completed quickly; everything was left, clean and functional.

Paul B.
Apr 2025
4.0
Electrical
Yes, I recommend this pro
$375
Went well. Very professional and informative.

Chris G.
Dec 2024
5.0
Plumbing
Yes, I recommend this pro
We had a wonderful experience, as usual with Jon Wayne’s service. Several days ago a technician, Chris, came out and diagnosed a problem and had to order a part and just returned and replaced the inoperable part. Chris made an adjustment initially so we could still us our water heater until the new part was installed. We have been using Jon Wayne for 10 years and never been displeased with their service.

Tracy P.
Aug 2024
5.0
Heating and Air Conditioning
Yes, I recommend this pro
$99
Awesome customer service!! Appreciated their thorough assessment of our AC unit.

John A.
Jul 2024
1.0
Heating and Air Conditioning
Scheduled an AC check/tune-up over a month ago. The gave me a 12-4pm window, and then waited til 3pm to tell me they wouldn't make it. They offered to keep me waiting around another 4 hours at a later date. I declined. Will take my business elsewhere.

Anthony S.
Jul 2024
5.0
Heating and Air Conditioning
Yes, I recommend this pro
Great service and great employees. Highly recommend with quick response.

Brad B.
May 2024
1.0
Heating and Air Conditioning
$13,500
I purchased a dual zone mini split system in August of 2021. The system was not cooling as expected so we thought the system was insufficient. The next summer in August the system still did not cool well and eventually shut off and would not come on. We called for service. They said it was a refrigerant leak. They said the leak was repaired and was covered by thewarranty. The units were not used in 2023 because we did not live there for the summer. In April of 2024, the system was tested under a home inspection because we decided to sell the home. The unit still leaks refrigerant and has not worked as intended since the initial installation. Jon Wayne refuses to determine the cause of leak or make a repair without charging a substantial ($1500) leak detection. My issue is I have over $13000 invested between the unit, install labor and protection plan and Jon Wayne installed a faulty unit or has poor workmanship and I have not had a properly functioning system since the outset. I would like the repair to be made without further expense incurred considering it has not been operating properly since the install, and the unit has maybe 6 months of use because it does not work properly. I would like a refund, a repair, or a replacement. At each request the quoted charges have gone up and they blame their inability to repair because they need to isolate leak. Its leaked from the beginning and they lied about the repair. Now they just want me continue to pay them more money just to get it to work claiming the repair is not free. That’s correct, I paid over 13k for a new system that should

Steven L.
Feb 2024
5.0
Heating and Air Conditioning
Yes, I recommend this pro
$99
Excellent. Technician was polite and professional.

V T H.
Dec 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
$189
Joey, the Maintenance Tech, and his apprentice arrived on time and were very professional and personable. They provided a summary of the services that were to be performed and got to work. Throughout, I was updated with their progress and their findings. This annual plumbing and HVAC assessment was completed without issue and was thorough.

Joe H.
Nov 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
All well done as usual…have used them for almost 10 years—always satisfied.

Christopher R.
Nov 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
$10,000
Going with Jon Wayne Service Company 5 years ago has been the best money we’ve ever spent. Literally never have to worry about our HVAC system and once a year if anything is “out of tolerance “ it gets replaced under warranty. You can definitely go cheaper with another company but the peace of mind is worth the extra money.

Katerina L.
Oct 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
Lucas was a perfect honest professional! He did such an amazing job not only evaluating our home but also hearing our concerns and everything we have done to make our HVAC run more efficient. This was above and beyond what I expected.

John E L.
Oct 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
I was totally satisfied and impressed with the Annual Maintenance tune-up of our HVAC system. Their technician, Mr. Javier Vasquez exemplified the highest standard in customer service and professionalism. He made us aware his main task was to complete the annual HVAC system service, but offered, up front, to let us take him around to other areas of our home and show him any other concerns we might have, i.e., electrical, plumbing, etc. We took him around and he made notes of our concerns, explaining that he would notate those on the invoice so that we and they had record of it, and, when we were ready, we could call them for needed services, at our convenience. And, to top it off, Mr. Vasquez took time to help me reboot my Smart Home Ap. My hat's off to Mr. Javier Vasquez and to the Jon Wayne Team.

Amanda I.
Sep 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
Service was great. Kevin communicated every step he was taking to service each item. He was respectively and very patient with my barking pup.

Robert K.
Aug 2023
1.0
Appliance Repair
Charged my elderly,invalid parents nearly 20000 for a new central unit which a 9000down payment was given. The old unit needed replaced, also Jon Wayne. They hadn't come in almost 2 years for routine service check which was previously yearl,, sometimes twice a year. Very expensive unit put in which iss one third the size of the one being replaced. Not even a month old and has broken. Would not cool for last few days then stopped. Service man said multiple different reasons and they would have to order a coil and some other things. What company does not stock the parts for the new systems they are selling. Then had the nerve to ay we might want to get a hotel/motel or buy some window units in thee meantime. He then brought a crappy beat up widow unit for the living room, probably because he knew we were pretty p***** off. It is cooler outside than inside even with the provided tiny beat up window unit. Both of my parents and my wife could die in these conditions. 100% terrible service

Chris K.
Jun 2023
5.0
Water Heater Service
Yes, I recommend this pro
$8,600
Very happy with everything.

Christopher B.
Jun 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
The technician was very good. He was polite, courteous and knowledgeable.

Meg T.
Jun 2023
5.0
Electrical
Yes, I recommend this pro
They will come right away to fix everything.

Meg T.
Jun 2023
5.0
Plumbing
Yes, I recommend this pro
They were convenient.

Ron B.
May 2023
5.0
Heating and Air Conditioning
Yes, I recommend this pro
Geraldo ( Jerry) was super knowledgeable and dedicated. He stuck to the job and ensured all was in order in his calibration of the A/C. It is techs like Jerry that give the Jon Wayne Company a good reputation. Don Rackler, sir, please shake Jerry’s hand and thank him personally, and if from his continued excellence, give him a bonus. Guys like that make your business what it is . Thanks RLTW ! Ron

Larry M.
Jan 2023
1.0
Heating and Air Conditioning
$7,000
Terrible.

Curtis Braziel J.
Dec 2022
5.0
Heating and Air Conditioning
Yes, I recommend this pro
6 years member with this unsurpassable and excellent company. They are always thorough and have reputable workmanship and equipment and service especially Matthew Reyes, Mary Moreno, Benjamin Cerda, James Rodriguez and Chris Jenkins.

Stephanie R.
Nov 2022
5.0
Heating and Air Conditioning
Yes, I recommend this pro
So professional and knowledgeable. They replaced my AC 2 years ago and since I have a maintenance plan with them my service calls are free and they replace my filter and uv bulb yearly.
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Showing 1-25 of 970

Licensing

Bonded

Insured

Licensed*

Trade License Number

TACLA1786C

Trade License Expiration

07/13/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Jon Wayne Service Company is currently rated 4.5 overall out of 5.
Monday: 8:00 AM - 8:00 PM Tuesday: 8:00 AM - 8:00 PM Wednesday: 8:00 AM - 8:00 PM Thursday: 8:00 AM - 8:00 PM Friday: 8:00 AM - 8:00 PM Saturday: 8:00 AM - 4:00 PM Sunday: Closed
Jon Wayne Service Company accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Jon Wayne Service Company does not offer free project estimates.
Yes, Jon Wayne Service Company offers eco-friendly accreditations.
Yes, Jon Wayne Service Company offers a 10% senior discount.
Yes, Jon Wayne Service Company offers emergency services.
Yes, Jon Wayne Service Company offers warranties.
Jon Wayne Service Company offers the following services: Heating & Air Conditioning, Plumbing, Electrical, & Home Automation.
Commercial.

Contact Information

9272 US Hwy 87 E, San Antonio, TX 78263

Service Hours

Sunday:Closed
Monday:8:00 AM - 8:00 PM
Tuesday:8:00 AM - 8:00 PM
Wednesday:8:00 AM - 8:00 PM
Thursday:8:00 AM - 8:00 PM
Friday:8:00 AM - 8:00 PM
Saturday:8:00 AM - 4:00 PM
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