Goettl Air Conditioning & Plumbing

I have to say the experience that I had with the Goettl Company in general and Jonathan Saucedo specifically was extremely well. First, Goettl informed me that I would have a visitor come to my home way earlier than expected, which deserves a 5-star rating for that. I had placed the appointment from 5-8 pm, but the technician came way before that and that was what I was hoping for. Secondly, Jonathan Saucedo was great at explaining all the facts in replacing a water heater. He was very transparent with the setup, price and warranties. Jonathan even went as far as telling exactly what he was doing, when he was doing it and when he was finally done. This is the third time I have used Goettl to have something replaced or fixed and they never disappointed. I hope to continue using their services in the future.

Replaced my toilet in a timely fashion and even took out all the boxes the new toilet and accessories came in. As well as gave me a rundown of issues with water running in my house.

Overcharge rejuvenation $849 did not remove access panel to clean the coils was here a total of 45 minutes but their boss says they?re employees were outside my house for a total of 45 minutes according to the GPS yes they were here, but they did not leave 15 minutes of a cleaning service of two cans of aerosol that may have cost only $25 apiece never opened air handler to access coils submitted picture original tape, original seller from 2018 December

They were quick, knowledgeable, and gave me a good discount.

They were quick to respond, thorough, and easy to talk to. Great attitude, answered every question I had.

I was at my son’s house to meet the plumber that was called it solve a mystery water leak problem. Juan was the technician from Goettl Plumbing and Air. He arrive, was briefed on the problem and he started troubleshooting. The suspects were: the in ground sprinkler system, the water softener system, or the pool. He tested the water pressure from the street and it was 85psi (very high pressure damages plumbing and causes leaks). After installing an a shut off valve between the water main and the softener system, he did tests and found the problem: high pressure caused leaks in the pool filter system. Jaun spent the time needed to solve the problem 😀👍👍👍

Jesus Gloria did an Excellent job in all areas. Very knowledgeable and professional.

I called Goettl out of desperation because I had another HVAC tech come out and completely turn off my system, and telling me I couldn’t use it - until I get a new evaporator coil and probably a whole new system… in 90+ degree weather! He literally unplugged the outdoor unit, left the closet unit unscrewed/opened, and the connections outside loose. I asked him when he could reconnect it and he said he couldn’t until the company approved the quote, ordered the part, etc. Likely over a week?! Thank goodness Miguel from Goettl came out to walk me through my system needs and for reconnecting my system back, even though it’s barely at capacity. Even at that, it’s better than NOTHING. His customer service was amazing and Tony, his finance colleague was equally just was helpful sharing system options and following up with me via phone and email. I absolutely loved Miguel and will recommend Goettl to the moon and back to others in the meantime! This is not the last time to hear from me. Miguel is a Godsend!

Great job professional work

Rudy did a great job repairing the drywall behind which Goettle plumbers had updated a shower valve within the wall. His thorough work was explained to us before, during and after his work. Rudy was courteous and friendly.

Great experience and customer service from Ralph and Rudy. They were professional, kind, and knowledgeable in regards to the job that needed to be done. Thank you both!

Billie did a great job on our first preventative maintenance visit walking us through our equipment, making recommendations and respecting our property. Great service!

Billy?s was amazing and helped fix our AC. He was very informative and got the problem fixed right away!

Professional

AC maintenance & overall health

They were quick to respond and offered a fair price for the work. Scheduled replacement same day!

He was a very well and put together worker. Got the job smoothly and quick and was also very kind. Will hire again for sure. Richard W did a great job!

Richard was so knowledgeable and a sweetheart he explained everything he was doing or going to do. I greatly appreciated that...you can send him to my home anytime. He unclogged drains, changed the rod and drain my my water heater changed my filters. Excellent service.

Matthew Lopez did a fantastic job with our service. He provided helpful and honest solutions for repairs and was very personable. We would definitely love for him to come out again for future services!

Fantastic service from Matthew in San Antonio who gave us several options that allowed to choose a repair that would fix our issue within our budget!

We had drains that were slow to drain. Goettle came twice, and got the drains to work better, but two days later, nothing was draining. We called a different company, that fixed the problem. Will not call Goettle again.

Very nice staff, good work

Prompt and professional service. Pricey but got the work done plus kept me fully informed showing all aspects of the work.

Thanks for the quick response and solution to my problem!

The actual project was hot water heater drain. Joesph was courteous, professional, knowledgeable and able to answer my questions. Joseph has excellent customer service skills and most definitely an asset to your company. Hope the company considers a raise for this young man as he was an excellent representative of your company.