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Dr. Phonez

Telephone System Service, Door or Window Screens Install or Repair, Telephone System Repair Service,

About us

We provide professional cell phone repair services. All our repairs come with a 30 day warranty on the repair conducted provided there is no physical or liquid damage to the phone after the repair. We also offer a FREE diagnostic service to help you determine what repair is necessary. We do not charge you if no repair is conducted. You can either walk-in to our store location or mail your device in. Our repairs are conducted with a 24 hour turn-around time. If we have spare phones, we can offer you a temporary phone to use while yours is getting repaired.

Business highlights

15 years of experience

Services we offer

HTC Phones, LCD repairs, LG Phones, Professional repairs by certified technicians on smartphones like iPhones, Samsung Galaxy Phones, Samsung Tabs as well as other brands. Touch screen repairs, Sony Ericsson Phones and Blackberry Phones. We also repair tablets like iPads, charge port repairs and other repairs for your devices are conducted on site.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.334 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
62%
4
26%
3
3%
2
0%
1
9%
Showing 26-34 of 34 reviews
Dan K.
Aug 2013
4.0
Yes, I recommend this pro
$140
Excellent job.

MARIA V.
Jul 2013
5.0
Yes, I recommend this pro
$199
Was having trouble with old Blackberry phone. took it in and they immediately checked it out. It had water damage so I replaced the phone with a new one they had in thier counter. Impressed that they were able to look at my phone so quickly. Up and running right away.

Darla E.
May 2013
5.0
Yes, I recommend this pro
$85
Do go to them for repair
Don't buy the extras

Kerry S.
May 2013
5.0
Yes, I recommend this pro
$100
Excellet - on schedule at the price quoted  and good quality repair.

Dennis D.
Jan 2013
5.0
Yes, I recommend this pro
$170
Went to their place of business in San Antonio to drop off my iPad for repair. They were very professional and the store was much larger than I expected. They told me it would be about four hours so I left the unit. Received a call they had repaired the unit and it had only been two hours. Picked up the iPad the next day. The unit was like new and I have been using it for almost a week with no issues.

Phil A.
Dec 2012
5.0
Yes, I recommend this pro
$48
This is the second time I have used this company.  Both times have  been excellent.  The first time I took a phone in it was ready before I even got home from the store.  Great company.

DAMON S.
Aug 2012
1.0
$90

   See above. Sending my iPhone to Dr. Phonez was a miserable, apoplectic, wretched, futile, and expensive experience.
   I would be delighted to confer with any person who wishes to learn more about this disastrous experience. My number is 310-365-9692.
Response from Dr. Phonez
"Dear Member, Yes, we admit that when you received your iPhone 4 back from us, the bottom screws that hold the back cover were missing, and that allowed the back cover to come off. We sent you a return label and also sent your phone back to you via 3 Day UPS Air Service (as you requested), and didn't charge you a penny extra. I personally apologized to you over the phone when you called to complain about the repair. We do not prey on elderly or any other customers. I pride on providing our customers the best possible service we can. I admit, we are not perfect, mistakes do happen when repairing electronic devices, but those mistakes are few and far in-between, and we try our best to make the customer happy in the end. Thanks Roger Kabir Dr. Phonez"

Laura M.
Jul 2011
5.0
Yes, I recommend this pro
$60
The battery pin in my Samsung Galaxy S phone broke suddenly.  Sprint wouldn't do anything even though the phone was under warranty and only had it for 10 months.  I was told by sprint it was physical damage and it wasn't covered even though it was apparent it was a defect.  My options from sprint, 500 for a new phone, 200 for their cheapest!  Been with them for 11 years, great customer loyalty!!!   

Dr. Phonez and Roger gave it a shot and managed my expectations.  They repaired it perfectly and it saved me a ton!  Had the phone back to me within 6 hours.  Thanks.

Tim F.
Apr 2011
5.0
Yes, I recommend this pro
$115
If your cell phone gets wet, shut it off immediately and take it to Dr Phonez!

Chris B.
Dec 2010
5.0
Yes, I recommend this pro
$50
I called to see if it was something they could fix. The lady on the phone was very courteous and advised, they could fix this and gave me an estimate over the phone. I took it in on my lunch hour and they expected it to be ready in 45 minutes. I left to grab lunch. When I came back, less than 45 minutes later, the phone was fixed. And, the good news, it was $10 less than expected.
Showing 26-34 of 34

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Dr. Phonez is currently rated 4.3 overall out of 5.
Dr. Phonez accepts the following forms of payment: CreditCard
Yes, Dr. Phonez offers free project estimates.
No, Dr. Phonez does not offer eco-friendly accreditations.
No, Dr. Phonez does not offer a senior discount.
No, Dr. Phonez does not offer emergency services.
No, Dr. Phonez does not offer warranties.