Culligan of San Antonio

First experience with the company and it was great!

They are great.  They are very reliable.

My overall experience with Culligan of SA was a very good one.  I spoke with Ted first and he told me what was going on.  Ellie in the office and I had several good phone calls.  Drake get me informed of what was going on.  They had the system installed in a day. We had to wait for the City of Converse to ok the job and this is were it got bogged down.  The system was in and running, so I didn't really much care about anything else.  They had to approve the job (City of Converse) and that is why the hole wasn't covered up for about two weeks.  Other than that everything went well and my wife and I are happy.  All is good with the world.

Culligan of San Antonio has done a very good job for us for a long time.  Our house is an older house and the softener system they installed many years ago is working great.

the sales lady was very nice an courteous. She explained all of the systems that Culligan offers and didnt try to sell us what we didnt need. We were offered a great payment plan with no interest or payments for a year. This was a great plan for us since we had just purchased the home and needed other appliances.
The installers were on time and seemed to do a good job. We havent had any problems.

Very punctual. Culligan's monthly prices are exceptional and their service is even better. I also like that they gave me one free month as an Angie's list member and 6% off by paying one year in advance.

They contacted me by phone before we even moved in to confirm that we wanted to continue with a service contract. They came out to take care of that. She also tested our water and adjusted the equipment. A couple weeks later they contacted me again to set up a time to do a service call and go over the functions with us. Again always very courteous and professional.

They are a good, honest company. They seemed to know what they were doing.

I had a Culligan water softener system (owned, not leased) that was about 9 years old when the water pressure became non-existent. I called a plumber who advised me that I needed to have the water softener system serviced but when I mentioned that it was a Culligan system, he advised me to be careful because Culligan would come out and try to sell me a new system instead of fixing or servicing the old system. Culligan charges $85 for the first 30 minutes to come out and "service" their equipment. Sure enough, the Culligan repairman walked into my garage, didn't even touch the softener and told me I needed to purchase a new system and they would be happy to replace it for $1,960!!!! He then proceeded to charge me $85 for trying to sell me a new system. Needless to say, I didn't buy their system. Instead, I went to Lowe's and paid a fraction of the price for a new water softener that works way better than the Culligan system ever did.

From the call to request service up to and including the home visit, they were consummate professionals.

They were fine and they were good. We didn't compare their price.

Shortly after our contract was signed, they changed our salt delivery date and dropped their policy of "customer service." Instead of sending a representative, by appointment, to service our unit and install salt on a day that we were available, we began to get voice mails left on our answering machine at 9:00 pm, telling us that they would be by the very next morning, at a time that we would not be home. By the time we got the short-notice voice message, their office was closed - too late to notify them that they would be wasting a trip, as nobody would be home. When we called and requested an appointment at a time that we were available, we were told that our "route" was scheduled at a time/day that was convenient to Culligan, and it could not be changed. (Contrary to what we were told by the friendly salesman, who told us that all we had to do to re-schedule an appointment was call and tell the manager that we were not available on our "route day," and they would send someone out when we were available. Turned out to be a very false statement - the manager has never returned our call, despite repeated promises from Culligan representatives that he would be calling us, regarding the scheduling problems. We are still waiting for his call.) Culligan's solution to the scheduling problem is for us to take off half a day of work and wait for them to show up. Our company does not allow time off work for this type of situation; although, my husband did manage to pre-schedule a day off, when Culligan agreed to send someone out, but nobody from Culligan ever showed up, and nobody ever called to cancel our "appointment." The only solution Culligan gives us at this point is to leave our home accessible to unknown visitors all day long, or compromise our security system by giving them our codes to by-pass our security system. I've tried to explain to them that either of their "options" defeat the purpose of a paid, monitored security system. I am available 2 1/2 days every week, on a consistent basis for Culligan to uphold their end of the signed contract, yet they still refuse to accommodate us, as their "service" schedule has changed. We have had to pay a plumber TWICE to come out and repair a toilet that failed, due to hard water deposits, and last week paid a different plumber to repair a broken dishwasher, which he said failed, due to hard water deposits. The rented Culligan water softener sits in my garage, out of salt, not operating properly, no Culligan representative has been out in months, and we are still waiting for the manager to call us. I'm left to wonder why we've continued to faithfully make our monthly payments to them, and I feel that they should be responsible for our failed appliances. I supposed their empty water-softener will be easier for them to move out than one with the proper salt levels. We will not ever use this company again, and we would never wish their poor service on anyone!

My overall interaction with Culligan Water Conditioning Co. has been relatively painless. They never remember the code to our garage, so they always call but that doesn’t matter. Their price is reasonable. They have been punctual as far as I remember. I would continue to use them in the future.

The technician was prompt and did the repairs that were needed. He recommended repairing a leak for more approx. $150, but it turned out my husband just tightened some nuts and the leak was fixed!

My late father-in-law had a Culligan business, and they have done work for me and my daughter earlier. They did a very neat and good job. The work they do can be a lifetime warranty one. I am very comfortable with their services and will continue to use them in future.

To sum up the above I recommend Culligan without reservation.

All went well. Used high quality fittings. Sales and installer very professional.

The Rep was very knowledgeble and professional. He answered all my questions to my satisfaction. My father always had Culligan and there was never a word of dissatisfaction with the staff and the unit.

Overall, I'm pretty unhappy with both the product and the service. We did not really see a significant difference in water quality after having the softener installed. We complained about that. Maybe that's why we got such bad service after the sale. Overall, I would STRONLY not recommend this service and I would advise other people considering to stay away. We were never unreasonable with any of our questions or requests. The salespeople are very friendly and professional, but that really doesn't make up for the poor service and product we received.

Their work was great. The sales girl got an attitude with me.

Sales representative came over to give estimate and he performed water tests to show current hardness of water. His estimate was accurate. When I asked him about the Angie's List 10% discount, he claimed to have no knowledge of it at all. The crew arrived around 09:30 and left about 17:00. One worker installed plumbing while other guy installed RO filter inside. Then they both finished running the pipes for the outdoor spigots. During installation of outdoor spigot plumbing, TV cable was cut, since the TV folks don't bury the cable more than a couple inches under soil. One of the Culligan crew has a brother who works at the TV company and he called his brother over to fix the cable (turns out the cable was damaged in two places, had to have the TV company come out again to fix it the next day). Price: Fair because other softeners are available for half the price, but Culligan quality is good. Quality: Good because workers installed system with no leaks or other problems, but lawn is a bit torn up and hasn't recovered like installer said it would. Professionalism: Good, since sales representative didn't know about AL discount and didn't bother to check into it when I asked about it.

I can highly recommend them as a company. We have always called Culligan regarding our water softener, and now water treatment.

This company has very quick response. Once we chose what we wanted they were able to install the unit the same week. I can really tell a difference in my water. I have been very pleased with every detail of the service. The workers are very nice and friendly. I am not commenting on the exact price but I was pleased with it.

Service department called in advance to let me know that the technician was on his way. It was great that the service technician arrived early. The work was performed thoroughly and in a professional manor.

I moved into an older house and noticed some strange behavior with my water softening system (cycling waste water in a strange way). Long story short, the maintenance guy told me that it was a quirk of our older home but that it didn't require repair. He also gave me a tutorial in the functioning and maintenance of our system that's very helpful. Our system will need replacement in a few years and he helped me understand how to recognize the signs that needs to happen.