Belfor Property Restoration of San Antonio

At my mom's house, we had a water leak that did damage to the house, so we had to get water restoration. The whole thing ended up being $13,000 or $14,000. Their communication was good. They understood it was a really stressful time and they were really patient and understanding and good at explaining things. I would tell someone that it was quick and they did it well.

Everything dried out they were prompt to deliver and pick up.

First call very professional. On time for appts. Very accurate & detail quote. Performed service as promised. On time to pick up their equipment.

Great service, workmanship, and ease of working with all First Call Employees and sub contractors. Most notable was the communications, coordination in scheduling sub contractors, and the follow up provided by Patrick. Patrick took the lead and initiated all contact with us and kept us updated on all phases of the project to include the progress of getting new kitchen cabinets made and installed. He always provided the name, time, and date of arrival of all First Call employees and sub contractors, and best of all they all showed up on time. This was exceptional customer service.

On time, answered all my questions very attentive and easy to get a hold of overall I would recommend them to someone else.

First Call Restoration was here within 45 minutes to hour and started checking within in hour working on pulling up floor and carpet & hard 3 dehumidifiers going and 22 large drying fans with a couple of hour.

Jordan was punctual and very professional and efficient. He communicated well and coordinated everything very quickly.

Great job! Very pleased with service.

Patrick came out to look at a water issue I am having under my pier and beam home due to storm water flowing into the crawlspace. While not rendering services for the issue (It wouldn't have been cost effective since I am able to pump out the water myself and the crawlspace isn't level or easily accessible), he was very attentive in listening to the situation and offering recommendations for alternative solutions. He spent a lot of time trouble shooting options and inspecting the property with me. Overall, very professional and I would definitely contact the company again if the need for their services ever arose.

Incredibly professional and outstanding attention to detail. Very quick response (within an hour of calling). Jordan and crew of 3 immediately began clean up of collapsed ceilings and extensive water damage caused by roof failure from recent hailstorm. Kitchen, Dining Room, Bar, Family Room, Office, Laundry Room, Master Bath and garage ceilings had serious water damage causing collapse of ceiling with wet insulation and interior flooding. They quickly removed damaged drywall and insulation, baseboards and carpet padding. They sprayed anti-microbial solution to prevent mold and set up drying equipment. 20 blowers and 3 dehumidifiers were set up quickly to begin drying and prevent further damage. They subcontracted an insulation firm (Key Insulation Co.) to remove wet insulation from attic to aid in drying and prevent mold and wood rot. The entire crew were true professionals and displayed a caring attention to detail and concern for our living conditions and welfare. They returned daily to ensure drying process and assess further needs. They continually checked humidity levels and extent of water penetration to ceilings and walls. I could not be more impressed with their service and highly recommend First Call.

1st calt rick was very nice & very quick to get to my home, they were quick thorough in their work and very informative!

Very responsive and explained the situation clearly.

Event took place on a Sunday afternoon. Called First Call @ approximately 5:00 PM. They arrived within the hour! Patrick & Clayton did job efficiently and cleanly. Very friendly & would definitely refer to anyone.

Jordan came in and tried to commandeer my house. He worked very quickly and before I knew it, he had taken out my custom moldings from the closet assuming that I would use his company for restoration. When I asked for the molding and carpet materials, he gave me a hard time. He also overcharged my by 40%. He told me there would be no charge for doing an estimate yet his estimate showed a $125 fee. He also charged for 4 dryers and delivered 3. He tripled the square footage of work to be done. It was only after I complained to my insurance company who had referred him that the bill was adjusted. When the damage was discovered, I was under duress to sign a contract to immediately remediate the water damage. As a result, I didn't read the fine print as carefully as I should have. The contract was in very small writing and not very clear. Of course, at the time of contract signing, the work hadn't started so I had no idea of how many dryers or how much material they would be taking out. I felt that they did maximum damage because they would be making more money on the repairs. This strategy works well when the insurance company is paying the bills. However, I had told Jordan upfront that I would be paying this bill. I did not feel comfortable with how rushed the work was done when they installed the dryers and dehumidifier. If that was an indication of their work, I certainly didn't want this company repairing the damage.

I had discovered a substantial amount of mold all over the back wall of the cabinet under my kitchen sink. I called First Call, and Chris came out the next day to look at the damage and estimate the cost. The water team removed the wet, moldy drywall the following day. Then they sprayed the entire cabinet with antibacterial spray, and set the huge dehumidifier to dry out the entire cabinet over the weekend. Once my plumber found and fixed the leak, Eddy and Polo came and did the reconstruction. I am ?very? pleased with everything First Call did.

Garrett was very thorough in explaining the process and the extent of the damage, and what they would be doing.

Everyone was extremely helpful & kind. I recently hurt my back & they took care of everything. Patrick did a large portion of the work.

Great job, not a single complaint.

1st call was very prompt, and gave a reasonable quote. They quickly set up fans to dry out leak. Very professional.

Fantastic experience. They took care of everything including the insurance company. Words cannot express much to appreciate these guys.

Jordan came out pretty fast and the price was reasonable. It was very effective and we recommend this company!

Water connection under bathroom sink broke on a Saturday; flooded bathroom, 2 hallways, and part of carpeted bedrooms. Took them a few hours to get here as crew was on another call. Husband and son had removed water before they got here. They checked to see how far water had gone; set up 5 large fans (air movers) and 2 dehumidifiers which ran for 3 days. After 3 days, they came back and removed equipment. They also sprayed something under cabinets and carpet to prevent mold. Not sure about the cost as we did not call anyone else for estimate. I thought it was a little high since they didn't actually do any water extraction, but my husband thought it was ok.

Derrick was here more quickly than I imagined possible and provided excellent, professional service.

They were very responsive and quickly removed the flooring and installed drying ex up.

Still I the process but the water extraction team did a very thorough job and arrived promptly.