Beldon Roofing Co
About us
BELDON Roofing Company is an award-winning business based in San Antonio, Texas. Founded in 1946, it is a family-owned and operated company that specializes in home improvement products and contractor services such as residential roofing, commercial roofing, LeafGuard clog-free gutters, Pella vinyl replacement windows, James Hardie fiber cement siding, and more. After 77 years in business and four generations of family members leading, BELDON Roofing Company is one of the city’s highest-profile businesses with a long list of accomplishments. Year after year, BELDON is consistently named a Best Place to Work by the San Antonio Business Journal and a Top Work Place by the San Antonio Express-News. The company also received a Family-Owned Business Award from the San Antonio Business Journal in 2019.
Business highlights
Services we offer
Roofing, dow powerhouse shingles, gutters, insulation & skylights., radiant barriers, siding, waterproofing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 8% | ||
| 2% | ||
| 5% |
"Customer - I'm sorry that we had mechanical problems and it delayed the start of your project. We inspect each vehicle, on a daily basis, and do not let them leave if we find any safety issues with the vehicle. We don't ever want to put our workers, or other commuters in harm's way. Your feedback, is most appreciated, and we will discuss it at our Monday meeting to help us improve our communications. Thanks again and have a great Saturday. Brad Beldon President & CEO"
"Thank you very much for making our day. We work hard each and every day to exceed expectations and we are so glad that we did so with the work performed at your home. If it's safe to be on a roof, we are available 24/7 265; thus, please call at anytime should the need arise. Thanks again and have an awesome day! Brad Beldon President & CEO"
"Member- We apologize for any delays; however, installing insulation is a very dangerous task and we will only allow specific crews to handle this operation. The Big Deal promo, which we ran with Angie's List, was very successful; however, it resulted in scheduling delays. We are sorry that you have requested a refund, but please know that we will only send trained crews to ensure that the product is installed correctly and safely. Furthermore, we are confident that you will not find a better deal; thus, we stand ready to honor the price should you desire to reconsider. Thanks in advance. Brad Beldon President & CEO"
"Customer - I apologize for the delay in responding, but I have been out ill most of November. As regards your comments, we apologize for the timeliness; however, we had unexpected showers in September and October. This created a backlog and despite working 6 days per week, we couldn't meet everyone's specific schedules. Furthermore, you had indicated to us that your son wanted to wait until the neighbor had performed some repairs on their property, prior to you completing the work. We even provided the name of a subcontractor to assist with those repairs. Lastly, when Brian met with you, you had provided him with a perfect score of “10” on the form, with a scale of 1-10, on how likely you are to refer us to a friend or colleague. Furthermore, I provided my contact information, as well, should you have any questions. This is the first I have heard of any problems. With that being said, we are not sure, why you would provide us with F’s when you gave us the highest rating possible on our forms. We very much want to be your roofer of choice; thus, if you haven't done the work, please call me at 366-6969. Thank you, in advance, and we hope you will reconsider your rating. Brad Beldon President & CEO"
"Member- Thanks for making my day. Your feedback helps us work harder towards our goal of 100% customer satisfaction. Have an awesome day."
"Customer - I apologize for my delay but I was out ill most of November. As regards your comments, we truly appreciate your candidness. Danny Mendez, our COO, would like to meet with you to discuss your concerns in person. We would appreciate it if you would contact him at (210) 366-6957 so that we can arrange a time to meet with you. Thank you. Brad Beldon President & CEO"
"Member, What a way to start the day!!! Thank you so much for your feedback and your business. My grandfather, and father, always taught us that the customer comes first. We must work each and every day to ensure that we keep water out and exceed our customer’s expectations. In the 3rd generation, we continue to follow the goals of my grandfather and father. Also, one of our these goals is to create a positive experience for our customers. We are indeed a TEAM of human beings and it's a challenge to ensure that everyone understands those goals. Your feedback reassures us that our training is working; thus, we will continue to reinforce our beliefs on a daily basis. Please know that we'll be here if you need us today, tomorrow, or even into the 4th generation. Thanks again for your business and have a great day!!! Brad Beldon President & CEO"
"Member - What a great way to start a Sunday and thank you very much for your kind words. Victor is a great TEAM member and works hard each and every day at exceeding the expectations of his customers. Further, his knowledge, with over 25 years in the industry, is extremely beneficial to him in determining the best solution for each customer. Thanks again for your feedback and we are available 24/7/365 should you experience any problems. Have an AWESOME Sunday. Brad Beldon President & CEO"
"Member Thank you for your feedback. We are truly sorry that you felt the work took too long to be scheduled. Our Production TEAM meets daily at 6AM to address scheduling, scopes, and other departmental issues. This is great feedback as it will allow us to brainstorm and develop a better plan of action. If in the future, you have any issues, please do not hesitate to call. Thanks again for your TRUST in BELDON and have an awesome day. Brad Beldon President & CEO"
"Thank you, thank you, and thank you. Your feedback makes our hard work worth every minute of it. Our TEAM is devoted to providing you with excellent service and please feel free to contact me should anyone in our organization ever drop the ball. Thanks again and have a great day!!! Brad Beldon President & CEO"
"Dear Member Thank you very much for the awesome feedback. We work hard each and every day at exceeding expectations. Thank you for letting us know that our hard work is paying off. Have a great day. Brad Beldon President & CEO"
"Dear Member Thank you very much for the feedback. Please let us know if we can be of any other help. Have a great day."
"Member - Thank you very much for taking the time to provide us with the feedback. I have visited with Juan and the rest of the TEAM and let them know how much you appreciated their hard work. Thanks again and have a great day!! Brad Beldon President & CEO"
"Member - Thank you very much for the opportunity to be of service. My grandparents founded this company with the belief that we take care of our customers like they are members of the family. Your kind words reinforce our belief that hard work pays off. Have a great day. Brad Beldon President & CEO"
"Member - I'm sorry to hear that we failed to exceed your expectations. As regards the billing rate; our rates are within the industry standard. They include, but are not limited to, transportation, fuel, liability insurance to work in your home, thousands of dollars’ worth of tools which you likely don’t see, health insurance, occupational insurance, inventory costs associated with materials kept on the vehicle, and a considerable amount of field knowledge. Unlike a doctor, we are bringing all of our equipment to your home or business and all of these costs add up. With that being said, we would welcome the opportunity to be of service. Thanks again for your candid feedback and have a great day. Brad Beldon President & CEO"
"Member- I'm sorry to hear that we failed to exceed your expectations. As regards the billing rate; our rates are within the industry standard. They include, but are not limited to, transportation, fuel, liability insurance to work in your home, thousands of dollars’ worth of tools which you likely don’t see, health insurance, occupational insurance, inventory costs associated with materials kept on the vehicle, and a considerable amount of field knowledge. Unlike a doctor, we are bringing all of our equipment to your home and/or business and all of these costs add up. I will get with Bea on Monday and ask her to reach out to you. Thanks again for bringing this to our attention."
"Thank you very much for the feedback. Your input helps us get better at providing awesome customer service. Thanks again and we look forward to being of service again in the future."
"Member - Thanks again for taking the time to provide us with feedback. Your experience is very valuable to our TEAM. Further, we meet each morning to discuss any issues related to our projects. Your comments will help us focus on exceeding expectations. Have a great day. Brad Beldon President & CEO"
"Member You absolutely made my day. It’s our goal, each and every day, to find ways to exceed our customer’s expectations. It starts with our Production Meeting at 6AM each day, and doesn’t stop until we turn the lights off that night. Further, you have my assurance that we will continue to work at it even after we have finished your roofing project. I’m available at 210-341-3100 x 6969; thus, please feel free to reach out to me if we ever fail to exceed your expectations. As for Albert, he’s an incredible member of the TEAM and we truly value everything he brings to our organization on a daily basis. Thanks again!!! Brad Beldon President & CEO"
"Memberl - I'm so sorry that we didn't exceed your expectations. We have systems in place to ensure that our customers are happy; however, it appears as though we failed to exceed your expectations. Further, I personally review each job inspection and each final report as well. On 12/30's report it didn't indicate there was an issue and a follow up call with your wife indicated she was happy with the job. I will investigate further on Monday and we will reach out to you ASAP. Thank you very much for contacting us and we look forward to seeing all A's on any follow up work. Have a great weekend. Brad Beldon"
"Member - I'm so sorry that we dropped the ball. I'm not sure how it happened as we have many checks and balances. I will look into it right away and someone will call you on Monday. Brad Beldon President & CEO"
"Member Thanks you so much for your comments. If it's safe to be out, our Customer Care Department is available 24/7 365. We don't anticipate any problems, but if you do have one - please do not hesitate to call. I'll be sure to share your feedback with our TEAM. Thanks again and have an awesome day!!!"
"Member - Thank you so much for making my day. We work hard each and every day to exceed expectations. In doing so, we do it with hard work and integrity. Your feedback helps us work towards continuous improvement. Thanks again and have an AWESOME day. Brad Beldon"
Beldon as come through with the estimates as promised. We had a long discussion as to roof types, the positive and negative aspects of all types and we have finally settled on a metal roof (yipee!). They will get us the paperwork tomorrow. I am really impressed with Mr. Beldon and his work ethic and attention to customer service. I'm still slightly speechless. All I can say is thanks.
For what it is worth, it is wonderful that you understand the military lifestyle. I have a soft spot for our military, since my husband served 37 years in the army. I wish you could tell your grandfather thanks for his service. General Patton...I'm impressed.
Scheduling the roof was an issue because of us. We built a front porch on before scheduling the roof, which delayed the project. My choice. Then we had rain (happy thing).
The crew arrived on time, and went right to work. They worked tirelessy on removing the old roof and getting the decking fixed. The second day, we were expecting rain, so the guys worked until 10:30PM to make sure we would not have any leaks. It did rain and so the roof was put off for 4 days or so, until the decking dried after the rain went away. The guys put the metal roof on in about 6 days or so (I don't honestly remember). They knew I was worried about oilcanning and the wavy roof but said they could pretty much fix that. They did. Our house looks amazing now. The roof is beautiful and well done.
I did notice one leak the other day when it rained, but they are coming out to inspect it. The schedule was done for my convenience.
"Member – I want to personally thank you for your willingness to provide BELDON with constructive criticism of your experience with our organization. On behalf of our TEAM, I apologize that we have fallen short of your expectations and, quite frankly, we are disappointed that we failed to live up to our own goals of exceeding our customer’s expectations. However, with that being said, we’d sure like to visit with you to understand your concerns. At this time, we currently have a 10AM appointment with you and your husband for Monday to deliver reroofing options. At such time, we would be more than willing to discuss any concerns which you have. I’m also a USAA member (3rd generation) and our TEAM follows the same beliefs of serving the customer. My grandparents, of blessed memory, came to San Antonio at the end of World War II when my grandfather was stationed at Ft. Sam, after serving on the Staff of General George S. Patton. I have many memories of his stories from serving on General Patton’s staff. Further, I’m confident that my grandfather’s leadership skills were sharpened by the lessons he learned from General Patton. Fortunately, they decided to make San Antonio their home and started our family business over 66 years ago. Today, our family business employs over 600 individuals nationwide. That’s quite a legacy for me to uphold and I welcome it daily. My father joined them in 1960, and I came aboard after graduating from the University of Texas at Austin. For years, our family has been actively involved with the San Antonio Greater Chamber of Commerce, the National Roofing Contractors Association, YPO (Young Presidents Organization), numerous military affairs committees, many other civic organizations, & various charities and their many fundraising efforts. We are deeply rooted within the community and our entire team gives back daily. Certainly, we aren’t perfect but we have procedures and policies in place to ensure the quality of our product is second to none. I hope that after you meet with Chuck on Monday that you will feel confident in partnering with BELDON for your reroofing project. In the interim, if you have any questions and/or concerns, you can always reach me at [email protected] or by mobile at (210) 854-6969. Thanks again for the opportunity."
"Thank you very much for reaching out to our TEAM. In our 66th year of business, we have not lost sight of our customer's needs. My grandparents and parents reinforced, on a daily basis, do it the right way and treat the customer like family. On behalf of TEAM Beldon, I thank you again for your feedback. Have an AWESOME day. Brad Beldon President & CEO"
Licensing
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