Beldon Roofing Co
About us
BELDON Roofing Company is an award-winning business based in San Antonio, Texas. Founded in 1946, it is a family-owned and operated company that specializes in home improvement products and contractor services such as residential roofing, commercial roofing, LeafGuard clog-free gutters, Pella vinyl replacement windows, James Hardie fiber cement siding, and more. After 77 years in business and four generations of family members leading, BELDON Roofing Company is one of the city’s highest-profile businesses with a long list of accomplishments. Year after year, BELDON is consistently named a Best Place to Work by the San Antonio Business Journal and a Top Work Place by the San Antonio Express-News. The company also received a Family-Owned Business Award from the San Antonio Business Journal in 2019.
Business highlights
Services we offer
Roofing, dow powerhouse shingles, gutters, insulation & skylights., radiant barriers, siding, waterproofing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 70% | ||
| 15% | ||
| 8% | ||
| 2% | ||
| 5% |
"Thank you very much for your positive feedback. Have a great day. Brad Beldon CEO"
"We are sorry that you are upset. We've been in an unprecedented drought since 2008 and had close to 40 days of rain. We apologize for being behind but we cannot control the weather. We hope you will consider us again in the future. Brad Beldon CEO"
"(removed member name) - You made our day. Thank you very much for your kind words. We work hard each and every day to exceed expectations and your comments reinforce our hard work. Thanks again. Brad Beldon CEO"
When the salesman/estimator showed up he immediately asked me if I had major leaks and I told him no....none in quite some time, over a year and only when we had very high rate of winds with rain blowing side ways. He inspected the roof from both sides of our attic and showed me where the decking was in really good shape...then the good news....you don't REPLACE tile roofs, you REPAIR them after locating where the leaks originate. We found where the decking had rotted in one area of the left side of our roof and the front left side. He told me tile roofs can last as long as 75 years and estimated ours to have approximately 35 to 40 years of life left on it. Why didn't any of the other 3 roofers tell us this????? He readily admitted Beldon is among the highest dollar wise but they are also the best, using only the finest materials.
So, instead of spending $19,000 to replace our roof we paid $2800 to repair it with a warranty. The appointment was made shortly after we set up to have the roof fixed and the two gentlemen who came to fix the roof were efficient, polite and cleaned up afterwards like they were never there.
All in all a great experience and will definitely be calling Beldon when needed in the future.
"Thank you very much for your kind words. We work hard each hand every day to exceed the expectations of our customers. Thanks again and have an awesome New Year. Brad Beldon President & CEO"
"BELDON Roofing Company has no record of this contract but will continue to look. If so, we will contact the customer and address their concerns. Brad Beldon President & CEO"
"Thank you for your feedback. Part of the cost of repairing a roof are the costs associated with ensuring they are properly trained and drug free. These come at a cost. Most of our competitors don't have the same stringent requirements and it's a strategic decision on our part to provide the customer with this added value. We truly appreciate the opportunity and look forward to working with you again in the future."
"We are sorry that the price we provided you was perceived to be higher. Unfortunately, we see that a lot; however, once you look at the total installed cost, you will find that all proposals are not the same. With that being said, we truly appreciate the opportunity and look forward to being of service again in the future."
Employees lied about their supervisor being present when asked to talk with their manager. Finally received a private blocked phone call from someone claiming to be the CEO, and he did not want to listen to the over 5 days of trying to get his product (my roof) repaired under a warranty. And that his employees are less than honest.
Their website claims to been a 24/7 emergency service, that is not true as I requested the repairs on various time to get the leaks stopped. Multiple thousands of damage to the inside of my house, which I was also told by a Beldon employee that they do not cover the damage from their leaking roof that was installed four years ago.
Very un-satified customer, and really have not seen all the customer first attitude dipicted on their website, and really don't appreciate the false claim to be a 24/7 emergency service when I need an umbrella in my living room.
Words of caution, they close the door at 5PM regardless of your situation, and for the red carpet, no such thing.
"There are 2 sides to every story. The individual purchased a home with a warranty and threatened our employees and cursed at multple employees as well as myself. We instructed him to correspond via email; thus, he went to Angie's List and posted an F. We will not allow anyone to treat our TEAM Members in this manner and encourage you to read the other reviews. At the request of the homeowner, a water test was performed, and the roof is not leaking. Water is entering through the siding, which was not part of the scope of work."
"Thank you so much for your feedback. We truly appreciate it. Have an awesome day! Brad Beldon President & CEO"
"Thank you very much for the feedback. What an awesome statement to receive on my 50th birthday!!!! You just made my day that much better and we look forward to the opportunity to assist you with any of our other products in the future. Have a great day! Brad Beldon President & CEO"
Even though the company is great, I was unable to use due to their high estimate which was not within our means at that time. If I could afford, I would definitely use, because I know that their work would be superb and backed up with a great warranty.
"Thank you very much for the feedback. We work hard to develop the best solution for each customer and we are sorry that price was a determining factor. We will look at changing the scope and reach out to you. Thanks again and have an awesome day. Brad Beldon President & CEO"
"Thank you for the opportunity and we apologize that we did not exceed your expectations. Unfortunately, without seeing the scope of work, it's difficult to tell why there is a $3,000 difference. In most instances, it is because the scope of work is different. After 68 years, we have a good feel for what products work best and in most instances, the use of these products does increase the price. Further, it's always our goal to provide the best solution at the most economical price. In doing so, we'll provide the best value to the customer. As regards the 1/3 down payment, it's required because we buy a specific product for the home and in some instances, there are significant restocking fees. Once again, thanks for the opportunity and we look forward to a future opportunity with one of our other products. Have an awesome day. Brad Beldon President & CEO"
"Thank you so much for the feedback. It is very much appreciated and we will share it with our TEAM. We look forward to the next opportunity to be of service. Have an awesome day. Brad Beldon President & CEO"
The night before my scheduled appointment I contacted Jose by text since I hadn't heard anything by 5:15 to verify the appointment. He responded that I would be contacted. I later heard from Lindsey who said she was running behind in her confirmation calls. She told me her best crew would be out the next day and she would contact me 30 minutes prior to them coming as the work crew spoke primarily Spanish and she thought it would be better for her to call. I expressed some concern regarding my ability to efectively communicate with the crew if that were the case and she said she would come out to the site and insure things were well understood. I did not get a call before the crew came out but Lindsey did show up before the work was started. She and Jose had discussed a plan for a tricky part of the roofline and that solution was communicated with the team. Lindsey indicated that since the wood rot had not been repaired that the crew would do what they could that day. She indicated she would be meeting with her supervisor to figure out the wood rot repair, etc. This led me to think I would be receiving some sort of communication regarding the remainder of the job. When I did not hear anything by the 10th of July I called Lindsey's number and left a message asking for a return call regarding when I could expect completion of the job. I did not hear back from Lindsey. On 15 July I received a call from the master carpenter who asked if he could stop by in 30 minutes. He came by and inspected the work to be done. We agreed to an appointment on 18 July for the wood work to be replaced. On 17 July Leon called and said he needed to move that to 21 July. The workers came on 21 July and did the repair work. I asked about how the remainder of the gutter installation would be scheduled. I was told by the carpenter that Jose would be contacted that the wood work had been done and that I should then hear something about the rest of the work being done. When yet again I didn't hear anything from Beldon, on 24 July I contacted Jose to see if he could assist. I expressed my frustration with all that had transpired and he indicated that this was very unusual. After a few more conversations I eventually heard from Lindsey that they could come out the next morning to complete the work. When I asked about why I hadn't heard anything from them previously she gave me the impression that they didn't know the carpentry had been completed. A different crew showed up the next day and completed the work. I did have some trouble communicating with the crew which caused me some concern and frustration. The work was finally completed on 25 July.
My other concern was, and still is, how will the price be adjusted since the initial price estimate was based on Jose's assessment/guess of what needed to be done. Since the execution varied slightly (i.e. amount of wood rot replacement, amount of guttering , and amount of downspout) I was told I should receive some sort of credit. Given the questionable awareness by Beldon of the execution of the job I must say I'm not sure I have confidence that they will have an accurate picture of the job to provide a proper credit. When I discussed these concerns with Rebekah Mora she indicated I would be hearing from someone (Greg might have been his name but I don't remember) regarding that on 28 July, once they had a chance to reconcile the actual work versus the estimated work and cost. As of 1 August I have still not heard anything from anyone at Beldon regarding this issue.
Though each individual I dealt with was curteous and seemed to have the best intentions, I must admit that this was a very frustrating, inefficient, and negative experience. I don't know why there were such problems but at a minimum it seems that their processes could definitely use some tweaking. The repeated lack of communication by Beldon surprised me as I had previously heard favorable things about this company. To say this was disappointing would be an understatement. Unfortunately in my case they failed to meet their mission statement to provide high quality services resulting in meeting or exceeding the expectations of ther customers.
I don't feel I can give this experience a positive grade due to the following factors:
1. Wood rot not replaced prior to the gutter installation date despite almost a 3 week gap between my sales appointment and the installation date
2. Lack of communication from Beldon not just once but on multiple occasions
3. Beldon's apparent unawareness of the status of my job - why wasn't the wood rot scheduled to be replaced prior to the gutter installation; why didn't I hear back from Lindsey the first day of installation regarding when someone would be coming to replace the wood rot; why did it take so long to be contacted about replacing the wood rot; why weren't they aware that the wood rot had been replaced and they needed to schedule a time to complete the job
4. Significant delays in each step of this process
5. Lack of confidence in being able to communicate effectively with the crew during the second gutter installation
6. Lack of confidence regarding proper billing and credit
The positive was that each person I dealt with, to include the installation crews, were professional.
Until the weaknesses of their processes and procedures are addressed, and I receive resolution to my questions and concerns, I cannot give a positive recommendation.
"Thank you very much for the "A" in professionalism for our sister company. We truly appreciate the "A". As regards the delays, we found out about the existence of wood rot the day before our scheduled install date. Thus, we had to wait until the work could be done by another contractor. We completed the LeafGuard installation the next day. We apologize for the delay, but we’d rather wait to install the product until the lumber is sound and solid; thus, reducing the possibilities of future issues for the homeowner. Sincerely Brad Beldon President & CEO"
"[member name removed] Thank you so much for your feedback. Our TEAM works daily to exceed the expectations of our customers. It starts with our morning meetings and we aim to get better all day long. Thanks again for your trust in BELDON and we look forward to working with y'all again in the future. Brad Beldon President & CEO"
"Mr. [removed member name]- Thank you so much for making my Saturday morning an awesome morning. We work hard each and every day to get better at what we do. As a TEAM, we are constantly learning from any mistakes and best practices. We know you had a choice in your roofing contractor and truly appreciate being selected. Thanks again and have a super weekend. Brad Beldon President & CEO"
"Thank you very much for making our Wednesday such a great day. Our team works hard each and every day and we will continue to focus on customer satisfaction. Have a super day and thanks again. Brad Beldon President & CEO"
"Thank you so much for your feedback and your business. We understand that you have a choice and we will never take your business for granted. Please call if you have any issues and have an awesome day. Brad Beldon President & CEO"
"This is not an accurate representation; however, we have resolved it to the customer's satisfaction."
"I'm sorry that you felt that LeafGuard's price was too high and respect your feedback. We also appreciate the A's. Thanks again for the opportunity."
"Thank you so much for the kind words. We work hard each and every day to exceed the expectations of our customers. I'll share your feedback with our TEAM and at our Production Meeting tomorrow morning. Have an awesome day!!!"
"Thank you so much for the "A". This is an awesome way to start the morning. Also, we meet each and every work day at 6AM to learn from our opportunities and get better each and every day. We will also use your comments to reinforce that we are getting closer to our goal of 100% customer satisfaction. Thanks again and have a great day!"
"[member name removed] - Thanks again for your kind comments. You made my day. Please call me if you have any future problems. Thanks again. Brad Beldon President & CEO"
"[member name removed]- Thanks for your feedback. Our procedures include a letter and a brochure which explain the process and that we will call you a few days before we come. In the letter, it also includes my direct email and our phone numbers should you have any questions. Unfortunately, we encounter many delays including inclement weather and unforeseen conditions; thus, it makes it very hard to predict when we can do the work. We will certainly review your feedback and use it to become better at our communication with our customers. Thanks again. Brad Beldon President & CEO Thanks again."
"Thank you so much for your feedback. What a great way to start the week. Please know that if it's safe to be out, we are available 24/7 365. Have an awesome day!!! Brad Beldon President & CEO (210) 854-6969 Mobile"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
5039 W Ave, San Antonio, TX 78213
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