BEL FURNITURE

Very well, courteous, professional & friendly. Matthew & Richard were super good with great customer service.

We called and then went in on the 18th because we hadn’t heard from them. They said the furniture hadn’t left the warehouse yet. They are now wanting to charge us a 25% restocking fee but I am led to believe that they didn’t even have it in stock in the first place when we placed our order. Secondly, they are wanting us to pay 25% of the sales tax ($283) but we canceled the delivery so we shouldn’t have to pay that because nothing was delivered. On March 21, someone called and said they could get it out next week but they couldn’t give us a day to expect the furniture. That was unacceptable because we were moving and needed a bed. I just resent that they gave us an approximate date and then could not deliver on that approximate date I do not agree paying a 25% restocking fee. They just didn’t have any customer service at all. Evidently, according to a piece on the news there have been many complaints on them delivering broken furniture and then not fixing it.

I do not find it reasonable to expect customers to disassemble their furniture to make it usable. I do not find it acceptable to not contact customers when they have legitimate questions and issues, and have repeatedly requested to be contacted. I have a pending call-back from the San Antonio General Manager, but I don't anticipate hearing back. If asked, though, to resolve this, with respect to issue (1), the warped table leaf, I want someone to come inspect it to ensure it is not damaged, and that it is fitting correctly with the rest of the table. With respect to issue (2), the clear plastic on the seats, I want someone from the store to remove the plastic--someone qualified to disassemble and reassemble furniture. I checked the BBB and there were evidently other complaints against this company. I'd like to save others from this experience; I was promised a service they are now refusing to do--I was told in no uncertain terms that they would send someone out to remove the plastic--and now they are refusing to do so.