BEL FURNITURE

Description of Work: Deliver furniture

Description of Work: We ordered furniture on February 18. They put on the approximate delivery date of March 18.

Description of Work: Purchased dining room set on 5/17/08. Asked at time of purchase if plastic would be removed; was told yes. Original delivery delayed by Bel. Set was finally delivered in early June, and there were two problems: (1) Set came without leaf to table. (2) Seats still had plastic on; delivery personnel said it was not their job to remove it. Full removal of plastic requires disassembly of the chairs. Actions on (1)--we had to drive 75-mile round trip to pick it up ourselves. It seems warped and does not fit correctly. Actions on (2)--I called Bel re: removing the plastic; was told they only do this on request, prior to delivery. We *had* requested it. After many calls, they agreed to send someone out to remove the plastic, since it seems unreasonable to expect customers to take their furniture apart to make it usable. Bel failed to call my cell# and so we missed the arranged day for the person to come out. They gave us a new date, July 2, approx. 2 weeks from then. All this time, we have been unable to use the furniture, until they inspect the leaf and remove the plastic. During this period, I called the store multiple times over this period; I have never received a call-back on the plastic issue. I was referred to their Houston office customer service number, which I called multiple times, leaving many requests for a call. I never received a call-back from Houston. When I finally reached a person at the Houston customer service, I was told she didn't handle San Antonio issues and I needed the Houston general manager (who is evidently the business owner as well). I left multiple messages on this individual's voice mail, and never received a call-back. We were on vacation June 16-July 4--we got home late. Bel again failed to call my cell#, and when I called later, they gave us a new date, July 22, three weeks from my call. Again, all this time, we have been unable to use the furniture. I called the store, was again referred to Houston, called Houston again, explained, and Houston referred me back to the San Antonio store, to the general manager. When I called the store, explained, and asked to speak to him, he was "on the floor" and "would call me back." He did not. July 21--I received a call from Bel, confirming the time of their visit on July 22. When I explained the services promised--inspect the leaf and remove the plastic--I was again told they did not remove plastic. This time I was told there were two kinds of plastic--the protective, "light," kind, and the clear plastic over the seats, and was told that they did not ever remove the latter, that it was my problem. I have left another request that the general manager call me about this. The person I spoke with was adamant that the store would not remove the plastic, which I asked about in MAY when we were at the store, and which I was told several times would be removed by store personnel--not delivery people--at the subsequent visit.