American Hill Country Gutters,LLC

First, the guys that did the actual work, Jacob and Ryan were GREAT. The were fast, clean, and did a nice job. I was a repeat customer and my low review is becuase the owner of the company Mr, Johnson is very unprofessional (charged me for something they had to fix when they initially did our gutters), not responsive (their office would not return calls after the owner told me to call to schedule when they would come out, this happened many times) and was extermely rude. I will not use them again.

Job went very well. Crew showed up on time and went right to work, despite freezing weather and sleet. Bad weather forced them to come back the next day to finish.

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Company installed gutters on August 11, 2017. The work seems fine, time will tell when it rains. However, the workers and company owner are rude and disrespectful. When they came out to give a bid they showed up at the wrong time, causing me to drop what I was doing (I work from home) to accommodate them. When they came out to do the work I had to ask one employee to stop smoking. When they were done and I was inspecting the work, I noticed that an item we had on the roof was now on the ground. When I asked why they threw it on the ground they just asked me what it was and why it was up there (which was none of their business). The item was not in an area where they were working so there was no need to disturb it. When I asked them to put it back they carelessly threw it back onto the roof. When I called the owner to complain he claimed that he was "stunned" because the workers had worked for him for 10 years and he had never had a complaint about them. Employees in the home improvement business tend to be transient so I find it hard to believe that he has had the same employees for 10 years. And, the employee that was smoking looked like he was in his early 20s so I hope he has not worked for the company for 10 years. The owner simply did not care about the behavior of his employees. After talking with the owner I realized that rudeness and dishonesty is just part of the culture of the company. If you hire this company do not leave the workers unattended. They have no regard for their customers or the customers property.

I had an 8am appointment scheduled (not a window, an actual time set) for an estimator. After waiting until 9:15, I called the office, left a message asking for an explanation. At 9:30, the estimator calls me and tells me he can be at my house by 10:00, no apology and no explanation. This is unacceptable to leave customers waiting with no courtesy call if running late. There was no professionalism upon arrival. There is no way I would give this company $1200. I took my business elsewhere.

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It was supposed to be  a 1 day job but it stretched out into 5-6 visits over several weeks because Marion, the owner/project manager kept bringing the wrong materials and forgetting parts of the job that was supposed to be done - like a downspout extension, and even an entire section of gutter screen. Also, there were cut out little pieces of gutter screen lying around the house that I have been picking up ever since. He was just not on top of it as a project manager - and honestly, the "sorry" comes of a little hollow when he kept having to return.

However, he never argued about needing to come back to make it right, and he did finish the job and it looks good. Also Cory the estimator was great. Explained the product, the work, what to expect, what not to expect. Was not pushy. Compared their company with the competition, but without bad mouthing the competition.

Price seemed fair although I did not have an apples to apples comparison to really know.

Would consider using them again because I know how to work with them now and the odds of another company are 50/50 anyways.

The work was started and completed in a timely manner.  The color selection for gutters is huge!  Loved the color we selected. 
I appreciated the professional approach and the quality of work.

I met AHC at the San Antonio Home and Garden show February 2015. A few weeks later I called to make an appointment to get an estimate for replacing my gutters. I talked to the owner on the phone and made the appointment for 4/20/15. They confirmed prior to the appointment that we were still a go. When 4/20 rolls around I was stood up. An hour after the appointment was supposed to take place I try calling only to go straight to voicemail. I leave a message and wait until the next day. I call several more times and get no answer. Luckily this is San Antonio and gutter companies are a dime a dozen so I'm not really too fumed over it. I would have appreciated a phone call though, even if it was to cancel the appointment. I have stuff to do and I don't want to be sitting around waiting for nothing.

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After reading the positive reviews on this company this is the first place we called to get a quote on installing gutters.   We scheduled an appointment a week and half in advance and were looking forward to getting the quote.  On the day of our appointment we were a little ways out of town and we called in advance to make sure the set appointment time was still on.  We did not get an answer so we went to our property and were there on time.  I called again about 10 minutes after our appointment time and it went to voice mail.  I called again 20 minutes after our appointment time and it went to voice mail again.  I got a call back about 5 minutes after my last call to this company and the representative explained that he was still with another customer and did not want to be rude to that customer by calling us to let us know he would be running late.  (My thoughts were, "So what are we chopped liver?").  I explained that I understood that he did not want to be rude to his customer but we are his customer too and our time is just as precious as everyone else and we would have appreciated a phone call.  The worst part was not so much what he was saying but how he said it.
 
We have about several properties in the City of San Antonio area and are in the process of building a home and we understand that appointments run longer than expected but we have always received phone calls from other companies letting us know they would be running late.  This was also always done prior to the appointment time.   A phone call would have been appreciated in this matter.
We cancelled due to the disappointment.

They gave me different variates as far as color in matching the house. Instead of trying to sell me the latest and greatest they helped me pick what I needed for the side of my house and the way the roof is angled. Instead of just selling me the latest and greatest they told me exactly what I need.

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Super.  From Estimates to installation.  Life time warrenty.

Left a message and received a call to set up appointment for estimate within 1 hour.  Cory came out and did a thorough job measuring and going over options and colors.  Crew showed up on time and got right to work.  Job was done in three hours, professional, clean and efficient.  They use top quality hardware and are very careful to install gutters properly.  Can't beat a lifetime warrenty.  Colors match house very well.  If I am in need of gutters again I will definitely use Hill Country Exteriors.

Excellent experience!  I shopped four Angie's List providers -- all of whom were well recommended -- and I was most satisfied with this company.  I began by explaining that the problem I was trying to address was not the lack of gutters (I haven't had anything more than  the front porch guttered for 17 years) but a recent problem with back yard drainage partly attributed to an overload of run off water.  I was trying to ascertain if adding gutters would allow me to rechannel some run-off to the side yard.  I questioned each company as to the type of materials used, attachment methods, leaf screen method and why it was recommended, guarantee on the work, and of course how to best use the gutter to redirect roof run off.  AHCG was the best on all areas including cost.  I have had the gutters in place for 5 months now with several hard rains and everything works as advertised.  I've recommended the company to several friends.

Very professional and friendly. Worked quickly and the owner was present the entire time. Will use again for other services!

Marion Johnson and his crews were very good. Timely, responsive to my questions, concerns and requests. They respected my home and property, cleaned up and did a very good job of installing all new gutters and downspouts. They worked a very long day to complete the install in one day. With a little more attention to detail they will be excellent. I would use them and again and do strongly  recommend them.

excellent product and work.

Installed gutters around my entire house.  Showed up when they said they would, and were very professional. 
I did feel the pricing could have been a little more competitive, but owner insists that he provides a more thorough and quality product.  I would recommend them, but I wish I'd shopped around a little more first to make sure I was getting the best deal for my needs.

Overall the job was  O.K.  The work team of two was managed by a supervisor the whole time to see that the job was done which was good.  The bad was one of the workers was a little sloppy in his work such as leaving a gap in the flashing where the gutter was installed and not properly fastening a part of the leaf screen.  These were items I discoverd on inspecting the work.  I'd recommend the supervisor thoroughly inspect the job this worker does in the future.

Hill Country Gutters showed up right on time and did the work in the exact amount of time they had told us it would take. We were very pleased with the results and would highly recommend them.

Mr Johnson removed my old gutters and when he did he found that the fascia under the aluminum siding was rotted out and some animal had chewed the end of a rafter tail.  Until the damage was repaired, he was unable to proceed with the new gutters.  He gave me the names of people who could do that work.  He then replaced the aluminum siding and asked me to call him when the repair had been done.  He came back a week later and completed the gutter work in an outstanding manner.  Even though he wasn't able to complete the work on the first day because of the rotted wood, he didn't charge any more than his original estimate.  He was on the premises the entire time helping and supervising the work.  I highly recommend this company and wouldn't hesitate to use them again.

Marion was an easy guy to deal with, but did feel the price was a little much for 6 ft of gutter (unfortunately I get that a lot as soon as contractors see my house).  The job was finished in no time at all, and appears to have been done well.  The rain water is now draining properly into the scupper.   Would not hesitate to call him again for future estimates.

Beautiful, sturdy, well installed gutters....exactly what I wanted!  Marion was easy to deal with, the cost was competitive with other bids I received....I really couldn't ask for more.  Even my contractor was impressed and used him for some of his other projects!!