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Alamo Water Softeners
Plumbing for a Remodel or Addition - Install, Faucets, Fixtures and Pipes Repair or Replace, Water Heater Installation and Replacement,
About us
Alamo Water Softeners is driven to do the right thing for our neighbors through providing the best residential water softeners and service available to the greater San Antonio area. Alamo Water Softeners specializes in water softeners, water filtration and conditioning and now offers plumbing services including water heater replacement.
Business highlights
Emergency services offered
21 years of experience
Services we offer
Sell & service most makes of water softeners & water treatment systems. We also provide most plumbing services including water heater replacement.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.9300 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 97% | ||
| 1% | ||
| 0% | ||
| 0% | ||
| 1% |
Showing 276-300 of 300 reviews
CARLOS F.
Jun 2011
I called Alamo Water Softeners (AWS) to get an estimate for a complete water softener install. I had called other contractors over the years, and they all wanted to bust up my driveway to install the lines necessary to get the water from the main to the house, hence my hesitation to get the work done. I decided to try AWS based solely on their Angie's List reputation, even though relying exclusively on an online reference was something I had never done before...all while still expecting to hear the same "bust up the driveway" thing.
Turns out that my decision to go with AWS was an excellent choice. When I called for an estimate, they were extremely accommodating to my schedule and promptly showed up for an estimate. The proposal was clear, concise and unpretentious, with no high-pressure sales tactics to get you to buy something you don't need (which was a big plus for me given that I have a very low tolerance for "snow jobs"). Pricing was also clear and up-front, and was very, very reasonable given the amount of work required to get a system installed in my house. The technician answered all of my questions earnestly and knowledgeably, and I was completely satisfied with the proposal. Plus, they were able to get the piping underneath my driveway, so no destruction required!
The crew showed up at the very start of their scheduled one-hour window, which was nice. AWS does use sub-contractors, but the crews have been working with AWS for some time and are licensed, bonded and supervised by a senior AWS technician (something else I asked about). They promptly began work inside and outside the house, and the technicians always asked for my opinion and/or approval for any matter they weren't sure about regarding the installation. They were all courteous, respectful and competent, and left the job site exactly the way they found it. They performed all work required (to include all digging and pipe fitting) in just four hours from start to finish which was impressive given the look of the final installation.
In summary, AWS is an outstanding contractor that offers an excellent quality product with expert installation at a very reasonable price point. My only regret is not finding out about them sooner.
Turns out that my decision to go with AWS was an excellent choice. When I called for an estimate, they were extremely accommodating to my schedule and promptly showed up for an estimate. The proposal was clear, concise and unpretentious, with no high-pressure sales tactics to get you to buy something you don't need (which was a big plus for me given that I have a very low tolerance for "snow jobs"). Pricing was also clear and up-front, and was very, very reasonable given the amount of work required to get a system installed in my house. The technician answered all of my questions earnestly and knowledgeably, and I was completely satisfied with the proposal. Plus, they were able to get the piping underneath my driveway, so no destruction required!
The crew showed up at the very start of their scheduled one-hour window, which was nice. AWS does use sub-contractors, but the crews have been working with AWS for some time and are licensed, bonded and supervised by a senior AWS technician (something else I asked about). They promptly began work inside and outside the house, and the technicians always asked for my opinion and/or approval for any matter they weren't sure about regarding the installation. They were all courteous, respectful and competent, and left the job site exactly the way they found it. They performed all work required (to include all digging and pipe fitting) in just four hours from start to finish which was impressive given the look of the final installation.
In summary, AWS is an outstanding contractor that offers an excellent quality product with expert installation at a very reasonable price point. My only regret is not finding out about them sooner.
Response from Alamo Water Softeners
"Thank you for taking the time to post your remarks. Reading your comments is a wonderful confirmation of staying true to our mission - treat customers the way we would like to be treated! It was a pleasure working with you!"
Charles H.
May 2011
The product is comparable to higher priced systems and work very well. We noticed improvement in our water shortly after the system was installed. The installation went very smooth and the representative was very polite and thorough. A company representative returned to make sure everything was operating as it should and to make sure we were satisfied. I would recommend Alamo Water to anyone.
Response from Alamo Water Softeners
"Thank you for taking the time out of your busy life to write a review! Reviews that are posted for "Nominees for the Pages of Happiness" are always exciting!"
William S.
May 2011
The work went fine. They did a good job. They were there. The install process went really smooth. I am really happy with them. I would recommend them and if I had to use them again I would. I thought their pricing was fair and their information on the web was very good about what you were buying. During the install process the guy was very knowledgeable and he explained to me how it worked and he did a good job.
Response from Alamo Water Softeners
"Thank you for taking the time out of your busy schedule to post your opinion! It truly means a lot to us to hear your opinion."
Walter W.
Apr 2011
It was fine, it was very good. I liked that they didn't try to sell me stuff that I didn't need. They were able to fix the water softener without having me buy a new unit. They were very good.
Response from Alamo Water Softeners
"Thank you for posting your comments. We are glad we were able to help! It is always rewarding to be able to help someone with a simple repair and not a huge bill!"
David J.
Apr 2011
Our entire experience with Alamo Water Softeners was excellent. Alan and his team are very customer oriented.
Response from Alamo Water Softeners
"Thank you for taking the time to post your comments. We always love a challenge and are glad we were able to complete the job to your satisfaction!"
Barry H.
Apr 2011
Allen came out and explained in detail how the two systems would work and gave us a firm bid for the job. He was very knowledgable and gave a good comparison of the other products on the market. Installation took place a week latter and took about 2 hours. The installer was very friendly and helpful in showing us how to operate and maintain the system. We had a followup visit a few weeks latter to make sure the system was working properly and to answer any questions we had.
Response from Alamo Water Softeners
"Thank you for you for taking the time to post your opinion of AWS. We are truly grateful!"
Debra K.
Mar 2011
The home consult went very well. All my questions were answered and I didn't feel the sales pressure pitch. On the website, I really appreciated the education it provided. There were no issues with the installation of the tanks or the reverse osmosis system. So far I am very happy with the company and workmanship. I received a follow up phone call to ensure I was satisfied with the installation. I recommend anyone considering a water softner to contact them for an initial consult.
Response from Alamo Water Softeners
"Thank you for taking the time to write and make AWS a Nominee for the Pages of Happiness!! Your comments mean a lot to all of us here at AWS."
LANDON O.
Feb 2011
I called several companies to get estimates. Alamo was the quickest to respond and actually come out to talk with me. The other companies just wanted to send me info & not go over the product in detail. Alamo wasn't necessarily the cheapest, but they had me feeling the most comfortable b/c of their professionalism. From start to finish, it has been a very good experience.
Response from Alamo Water Softeners
"Thank you for taking the time to write a review for us. We enjoyed working with you!"
Randy C.
Jan 2011
I used Angie's list to develop a listing of 2 or 3 companies to get quotes from. When I called AWS I was really impressed with the knowledge and the honesty about what is important and which equipment works best. I had done some research on their website first and actually ended up purchasing a lesser product than what I had planned based on input from them, which impressed me as rarely does someone want to sell you less. The installer arrived on time, walked me through what would be done, and went about his business. Afterwards he answered some questions I had and showed me how it worked. He too was very informed on the system and its functionality. A week after the install I received a call for a customer service visit and have that scheduled for next week. AWS did a great job for us and we would recommend them to anyone.
Response from Alamo Water Softeners
"Thank you so very much for taking so much time to post your opinion! We are truly grateful!"
LEONARD K.
Jan 2011
SIMPLY THE BEST...perhaps better than all the rest!! From the initial call to the finish of the installation, the experience of dealing with Alamo Water Softeners was absolutely OUTSTANDING. The price was very competitive, the installers were very courteous and professional, and the job was performed in a timely manner when and as promised. Furthermore, within five days after installation, I received a call from the owner asking if customer service could inspect our job. Today, both systems were chemically tested in our presence and our house water was soft, and our drinking water had very few pollutants. Additionally, the customer service representative also reviewed the operation of the two systems, shutoff valves and general operation of each system. There are many companies in the San Antonio area that install water softener systems. I can't imagine many, if any, meet the standards set by Alamo Water Softeners. HIGHLY RECOMMENDED.
Response from Alamo Water Softeners
"Thank you for taking the time out of your schedule to post your comments for us! Hope you and your family have a very Blessed New Year!"
Ozgur A.
Dec 2010
They did a very good job. They gave a very good presentation and they explained the products. They explained their water softeners and how they worked. The price was decent for what they did and they did a good job. They showed us how to maintain it.
Response from Alamo Water Softeners
"Thank you for taking the time to comment on our performance! The reviews mean so very much to all of us at Alamo Water Softeners!!"
Roger P.
Dec 2010
Very well, nothing follows
Response from Alamo Water Softeners
"We know your schedule is busy! Which makes you review very meaningful! Thank you for taking the time!"
Frank F.
Dec 2010
called, scheduled a visit to review installation. Team arrived as scheduled, did work as promised and cleaned up. They were outstanding. Professionals all around throughout the engagement. (plus everyone was very nice, which still means a lot) The price was very reasonable. I have already recommended them to a friend who has had the same results.
Response from Alamo Water Softeners
"I was surprised and very happy to see your posting! Thank you so very much for taking the time. Your time means a lot to you and to us!"
PATRICK B.
Dec 2010
Great
Response from Alamo Water Softeners
"Thank you for taking the time out of your busy schedule to review AWS on Angies List! We are so glad you are still happy with your decision to choose us for your water treatment!"
Robert D.
Oct 2010
We are extremely happy with our water softener. The owner came and gave us an estimate and walked us through the product offerings. He made suggestions, but wasn't the least bit pushy or aggressive. We decided to purchase and he set up the install date that same week. The installers came and did a great job putting the unit in the garage exactly where I wanted it. The fit and finish were great. They had to dig a small trench in my yard to access the water main, and they were careful to put the grass back over top of their work.
Response from Alamo Water Softeners
"We enjoy every day and what we do, thanks to customers like you! Thank you for taking the time to post what you thought of our crew. All of us at AWS really enjoy reading that our work and attention to detail does not go unnoticed, and is actually appreciated!"
Armando G.
Oct 2010
Extensive research for Water Softeners led us to Alamo Water Softeners. In June 2010, we hired the company for their excellent Customer Service. The staff is accommodating, informative, helpful and friendly. Our schedules did not permit us to meet during normal working hours. We had to meet after 6 p.m. The representative was very accommodating and informative. He thoroughly explained the various Water Softener Systems to us and patiently answered all our questions. The representative informed us that the system is so versatile that parts can be purchased anywhere. The company also accommodated us on a payment schedule. A pre-addressed envelope arrived promptly with a friendly reminder that payment was due. A friendly staff member made all pertinent calls regarding the Water Softener with appropriate follow-thru to us. She kept us informed of permit and other pertinent information. We believe this company to be consumer oriented. We recommend this company.
Response from Alamo Water Softeners
"Thank you being such awesome customers and for taking the time to post your experience with AWS. We enjoyed getting to know you!"
Juanita F.
Sep 2010
Allen and his crew came highly recommended to me by co-workers, so I called him just to get an estimate. Allen was very professional when he arrived at my house for the estimate. The estimate was less then I thought it would be and after speaking with my husband we decided we would go ahead with it in August. I called Allen and set up the appointment for the install for the last part of Aug. He came to see us again the same week of the install to finalize all the plans. They installed our softner on the 27 Aug and I love it. Jerry and his crew was very puntual and professional when they installed our system. They even called that morning to let me know they were on their way. This company is excellent. I highly recommend them to anyone who would like a water softner. In fact, if they did other type of work I would call them first. Very happy and satisfied customer.
Response from Alamo Water Softeners
"Thank you, so very much, for taking the time to add your comments for us! I will be sure to show Jerry you comments also! We all love a pat on the back!! It some how puts a little pep in our step."
RAYMOND M.
Sep 2010
We had just purchased a new home paying extra to have it pre-plumbed for a water softener. We spoke to 2 other companies who were only going to allow a small discount for their set installation fee. Their fee was still over $5000.00. We began researching the internet for local companies and had narrowed it down to 3 we were going to call for estimates. When we called AWS to schedule an appointment, the owner Allen Townsend answered and said he was going to be in our area checking another job and could come that afternoon. When Allen arrived he was very professional and friendly. He was very patient with our questions regarding his company and product. We were interested in the Vortec system and the difference from other systems . Allen fully explained the differences without running down any other system. We liked the fact that his system is locally manufactured and parts (if necessary) were availabe through any water softener repair company. We were not locked into AWS for service as some systems are. We were very impressed with his honesty and caring attitude. We were never pressured to make an immediate decision. His installtion fee gave us credit for the plumbing that had been installed while our home was being built. The price we saw on his web page was what we paid. There were no hidden fees. The installers were on time, preformed quality work, were polite, friendly, and left everything clean when they finished the job. We were very pleased with everyone at AWS and our Vortec system. We will definitely use AWS for service and/or repair if necessary. Eddie and Dortha McDaniel San Antonio, TX
Response from Alamo Water Softeners
"Thank you for taking the the time to post your comments! We are grateful for new friends like you. It is important to AWS to treat our customers the way we would want to be treated. Reading your comments puts a huge smile on all of our faces and a huge sense of accomplishment!"
Jeannie M.
Jul 2010
After moving in to our new home, we contacted several water softener companies and met with two of them for water analysis and system quotes. While both companies were professional, Alamo Water Systems and Allen Townsend stood out. Allen came to our home within two days of our initial contact, tested our water, and explained what was -- and wasn't -- needed. He provided options, explained the pros and cons of the various solutions and had extremely competitive prices. Allen posts all of his information on his website -- including pricing -- so we were able to research ahead of time. What we didn't know was the the price shown on the internet is the full price -- it includes taxes, installation, everything! We had planned to meet with one addtional company before making a decision, but Allen was so knowledgeable, professional, and price competitive, that we decided to go with his company. We met with Allen on a Tuesday evening and were able to schedule installation for Saturday morning. It could have been sooner, but we were both working the rest of the week. Saturday morning the installer showed up and within 2 hours we had a complete system installed -- water softener, exterior faucet, reverse osmosis including a custom faucet matched to our other kitchen finishes. Allen stopped by during the installation and stayed until it was complete. He personally reveiwed the system operation with us and offerred to come back in two weeks to check on things. When Allen returned, he checked the water, checked the salt level in the storage container and re-tested our water. He offerred to come back in 30 days at no charge, just to make sure everything was going well. We couldn't be more pleased with the system, the service, and the price competitiveness. Moving in to a new home can be so stressful and working with Allen and his team was such a pleasure, they made everything so easy. We're a customer for life and would not hesitate to recommend them to anyone needing water softening services. We give Allen an A++ in all categories!
Response from Alamo Water Softeners
"Thank you so very much Member for taking the time to post your comments. Your opinions and satisfaction are so very important to us personally! And we are grateful we have gotten to know you!!!"
GLORIA V.
Jul 2010
Alan came to give me an estimate, and he recommended a system that would fit my needs best. There was no pushy sales tactics like I had seen from other companies. Alan thoroughly explained how the installation was going to be done. The contractors showed up on time, were very professional and friendly . They also installed a reverse osmosis system that came with the purchase of the water softener. It took them about 5 hours to complete the job. They cleaned up thoroughly, and they make sure I knew how the water softener and reverse osmosis system work. Alan came by the following day and he too showed me the ins and outs of the water softener and reverse osmosis system. Overall I'm very happy with this company.
Response from Alamo Water Softeners
"Thank you for taking the time to post your comments! Customers like you make it easy to enjoy what we do!"
John C.
Jun 2010
Allen and his crew handled everything from sales to installation in a professional and efficient manner. The sales interview was low pressure and factual. Allen help us select the system appropriate to our needs, as opposed to pushing the highest end and most expensive system. He produced a clear bid that detailed the entire scope of the work and equipment. The installation went as promised, and it was handled in a smooth, efficient and professional manner, as was the cleanup.
Response from Alamo Water Softeners
"Thank you Member for taking the time to post your opinion about AWS! Your opinion confirms we are treating our customers the way we would want to be treated!"
Blair R.
May 2010
Allen came out to give us an estimate on a water softener for our older home. He wasn't pushy and went through the entire process with us. We were slightly concerned that the water softener would have to be placed in our detached garage and pipes run into the house, but he walked us through the process. When we decided to go forward a couple weeks later with the project, he came back to make sure everything was as he remembered and walk us through the process again. We had the softener installed within a week. The installation was completed in 1 day and the backyard was returned to the exact condition as before. We saw the difference in the water almost immediately.
Response from Alamo Water Softeners
"Thank you for taking the time to post your comments! We truly value each of our customers and their thoughts!"
Jim G.
Mar 2010
The job was done and they cleaned up everything before they left. I had small leak after they installed the softner and they had someone come out with 1hr on a Sunday and fix it, Would use them again. They had a tough time first finding the main water line but stayed with it and completed it all in one day. Jim G.
Raul Z.
Jan 2010
I called the company after seeing them listed on Angie's List with an A rating. Having a new house I received severasl visits from companies offering their water softeners with prices up to $8,000. Alamo offered a system with an excellent valve and electronics (Clack) and did not start with an inflated price. The plumbing was a messy affair since it had rained and our grass had not been put down. When they left the area was very clean and the system has worked great! Would not hesitate to recommend or use them again.
Cristina M.
Jul 2009
They were very professional and very service oriented.
Licensing
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FAQ
Alamo Water Softeners is currently rated 4.9 overall out of 5.
Alamo Water Softeners accepts the following forms of payment: CreditCard
Yes, Alamo Water Softeners offers free project estimates.
No, Alamo Water Softeners does not offer eco-friendly accreditations.
No, Alamo Water Softeners does not offer a senior discount.
Yes, Alamo Water Softeners offers emergency services.
No, Alamo Water Softeners does not offer warranties.