AAA Home Services Inc and Aaron's Chimney & Dryer Vent Cleaning

"Mrs [Member Name Removed] did call and speak to myself over a week ago, her review dated 11-17-19 She was questioning the length of dryer vent hose we installed that she was not charged for , it was replaced due to the condition of her old one, lint, small holes wear and tear ..we always change them as to give us and homeowner leave of mind .. Keep in mind these services we completed August 9, 2019 as her invoice confirms this date.. We serviced her home 3 month earlier no complaints until she decided to remove dryer and “felt” her dryer hose was to short, All owner handbook / manuals state clearly when installing new vent hose it should be short as possible , CLARIFY, Dryer hose should be cut short to allow a better draw from Dryer to wall and to avoid kinks when pushing the appliance back causing a crimp if it’s to long hence not causing a blockage.. Our tech explained this to her Mrs [Member Name Removed] when we where out in August 9, 2019 and she was thier overseeing (behind him) this never mentioned she wanted longer Dryer hose at this time he explained the reasoning on a shorter hose never mentioned a longer but agreed.. My conversation with Mrs [Member Name Removed] was brief, She mentioned her concern that “She” felt hose was to small and she just noticed it, & thats when she called us .. she mentioned that she cleans behind dryer every 2weeks .. it’s been 3 months since our service ..and now she’s addressing this to us and wants us out to her home that very day.. As I mentioned to Mrs. [Member Name Removed] that this is our peak time of year I could drop off a new length / longer hose on her porch or knock on door and install it if she is home..(November or peak business month) it would a done not that day I mentioned we could drop off when in area she agreed.. What doesn’t help us is when she further confuses us & staff by Calling & thanking me for dropping off the dryer hose and saying I’m a man of my word .. thier are only 2 Service technicians myself and the other , By leaving this message we were both under the impression that it had been taken to her home by the other Tech..as both new that she wanted a new one (longer hose) further delaying due to her message .. Keep in mind Thier was no issue on her review about the service cleaning both the chimney and dryer pipe.. and was not upset by service until she felt it was to short and couldn’t access behind dryer in the manner she is accustomed to.. Again it’s unfortunate that someone (Mrs [Member Name Removed]) has no experience in a certain field and question you and your staff and speak rudely in order to get thier way and further , setting confusion by leaving a message thanking us for dropping this off to thier home.... I did my best to address her issue , and hear her on the phone but when someone is on the defense already it can be difficult to explain to them. Mrs [Member Name Removed]’s actions by leaving a message did not help but further Delayed this issue.. I do appreciate your time in reading to get the scope of the issue Roland"

"1-18-2018 my time if response is 3:07 to this review Mr Bagett texted Roland at 2:23pm for Monday (today) confirming a appointment he in which he & called and canceled on Friday the 17th 2018 , This was the second time he has done this to our company, the 1st appointment, I waited at his home, when speaking to him he said he was grocery shopping or at store and would be home in 5 minutes, 20 mins later I choose to leave and notifying him I was leaving that I had customers that where in the schedule after him , he never replied 30 minutes after I left his home he calls me asking where I am , he just got home.. I said he’ll need to reschedule 2nd appointment date Friday November the 16 he calls the office (12 noon) and canceled the appointment, when I was in route to his home .. I’m less 5 min from his home .. 2 hrs later he calls our office stating he didn’t cancel and waiting at his home for us, and was only confirming appointment If I was late to his appointment I’m sure he would had called 15 min after our scheduled time notifying us.. Mr [Member Name Removed] shows no concern to our time or revenue lost. He called Roland then office trying to break down any sort of communication in order to benefit himself, , under a very careful consideration made a decision on Friday not to work for this individual.. A rule of thumb is for me , not to start of a Buisness relationship by lying to , respect people by keeping your word , and not be rating hard working peopling by thinking you are better then then on the phone As a Buisness Owner I respect my Customers time, and show, my staff and I show professionalism toward our customers, I do have the right to decline Buisnes if I feel uncomfortable by someone.. keep in mind this person who wrote this I never spoke to , but did speak to a man , they wasted no time in writing a bad review but on the other hand could not be home the 1st time and canceled the 2nd appointment.. If they showed the same willingness to be home or keep Their appointment they wouldn’t feel this way.. We in the service industry can only do so much.. we try our hardest . Please keep this in mind that we all try our best , some are harder to please then others but we still go far and beyond as we did her .. scheduling and going out to the home twice shows I shows we tried Thank you for reading.. Best regards Roland"