Grass Works Lawn Care

DO NOT USE !!! Horrible communication !!! I sent photos of exactly what needed to be done weeks before they showed up, which was trim the back garden down. I confirmed they received the photos and that service did not include yard/grass work. I even spoke to the owner the day of service so he understood. But instead of cutting down the garden for winter they chopped down a 6 ft white oak tree, shredded my privacy hedge which hides my a/c, blew all my leaves into my cactus and just left them there, and basically left the yard looking worse than before they came. Then, the owner, after telling me on the phone that would pay for the tree and fix the cactus, he sent me an email saying it was all my fault and charged my account without authorization ! If you care about your yard at all do not use this company because they don't know what they are doing and none of the workers speak English so you cannot show them what needs to be done.

Beware - they will upcharge the 'commercial grade' parts for a simple job. Had a quick repair done on a sprinkler system that took 30 minutes and was charged $450. Explanation of the parts and their costs does not take place. When trying to discuss with office management it was like they read from a script of how their pricing of commercial grade parts and 1 year warranty is the reason for the high price. But of course they will pass on the feedback to their management. Will not use again or recommend. I should have read the reviews first...

STAY AWAY FROM THIS COMPANY! They sent a tech to our house to inspect our irrigation system this week, and while the tech was here for 4 hours...they charged our credit card for 4.25 hours. Not a big deal, but that included the time their tech sat under a tree to eat his lunch. As I told the company, I assume the tech should eat lunch, but I shouldn't have to pay for it. However, the biggest problem is they charged me $250 for a single irrigation valve (in addition to the labor charge). These valves are ~$15 at Home Depot, so I asked the company why they charged me $250. I have no issue paying $250 if the part really costs $250, but when I asked for details about the valve they installed...they said they have no idea what part was installed! WHAT???? How can you charge a customer ANY amount of money if you have no idea what part was installed? I asked this question 2-3 times, and they continue to claim there is no way to confirm what part was installed. Instead, they simply said I am paying for their time and expertise. No....Labor is a separate line item on the invoice, and expertise is not a billable line item in the agreement. I should have listened to the other negative reviews...STAY AWAY FROM THIS COMPANY!

The work done was average and several things happened to make it a less than ideal experience working with Grass Works. I emailed a description of the things I wanted to get done, and I got back multiple statements of work for each individual element of work rather than a quote for the project. I tried to summarize what I wanted out of all the SOWs but never got a response. So a couple of weeks later, I tried to summarize again, and got finally a SOW for the whole project. Thankfully, they were able to start pretty quickly. One of the work items was "Color Change: 6 flats of seasonal color change in the flower beds.". No one ever bothered to asked what kind of "color change" I wanted so I emailed a photograph of the type of flowers and plants I wanted. I emailed it twice with the question of "how can we accommodate something like this" and never got a response before the project began, which ultimately ended up installing 6 flats of the same species of some random flower. I asked Grass Works to trim up and stake an olive tree. They ended up topping it, which I don't think is a healthy way to trim a tree and left all the tree trimmings in the yard (probably just forgot to remove). After the project, no one from Grass Works followed up with me and no one provided any instructions on how to care for, water, etc my new tree, plants and landscaping. So bottom line is, Grass Works does not pretend to be a high level of service business, so don't expect a lot of personal attention, interaction, or horticulture knowledge, design or excellence.

The entire staff is excellent

I think there price is about the same as everybody.

We had Grass Works do two jobs. The first was a decomposed granite path after we had a pool put in. Wasn't the cheapest bid but they showed up on time and did a good job. After that I contracted them to put in new sod in the backyard which had been decimated by construction crews. Part of our yard is very shady so I had the owner come by to show him and get his professional opinion as to whether or not shade tolerant grass is viable in that area. He assured me it was, so I got it. Not even a month after install even with plentiful irrigation and fertilizer the grass began dying. I emailed asking them to confirm that the grass they installed was indeed shade tolerant to which I didn't hear back. I emailed again and got a curt reply telling me it was likely my dog peeing on the grass (that's a lot of pee if that's the case) and also telling me I needed to cut higher. They offered to forward my pics to the nursery which I agreed to but again, never heard back. I emailed again, never heard back. I've sunk $4,000 into a yard that may or may not make it. I would not recommend Ferris and Grass Works. They are very pricey, either don't know much about the product or just say yes to whatever to get the business and generally absolve themselves of whatever happens after. For the money they charge you should expect more. You might as well go with one of the cheaper competitors as the end result is the same. Do not use them unless it's a total no brainer project like the granite path.

Over the course of 6 to 8 weeks, the mowers damaged the limestone steps that lead to a raised section of my yard. This occurred not once, not twice, but three times. After the first occurrence, I talked to Amanda and was assured that the crew would be reminded to use two men to carry their smaller mower up and down the 3 steps to avoid chipping them. I was annoyed but I let it slide. Accidents happen, right? A couple of weeks later, the steps were damaged a second time. Visible chips of limestone were found. This second incident created the most damage. I called Amanda again and said that there should probably be some sort of compensation. She said she would talk to Ferris and maybe they would trim a hedge for free. Seemed kinda crumby, but I accepted. Hedges were never trimmed and she never "got back to me" after I sent her photos of the second round of damage. The third occurrence...a couple of weeks later, additional damage was done (though not as bad as the second). I called Amanda a third time and was extremely annoyed at that point. She said she would talk to Ferris and asked me to send pictures again. I told her I wanted him to come to the house and look at the damage in person. I wanted to talk to him and point out the damage. She set an appointment for 8 AM on a Friday morning, I believe. So...at 7:55 AM I'm sitting on the steps waiting for Ferris. Twenty minutes later, he was still not there. I happened to open my front door and found his business card on the doormat. Apparently he showed up early to look at the steps. Dodged an annoyed customer, in my opinion. I called Amanda again and insisted that he come out so I could go over the damage and the compensation in person. She said she would call me back but never did. Fast forward one week...without a phone call or text message, Ferris shows up at my house at 8 or 8:15 the next Friday morning. I was highly annoyed but kept my cool. We went over the damage. I said I would have a mason come out and give me an estimate on the repair (I believed the cost would be around $300+ to replace the damaged stones, but I didn't know until I got an estimate). He agreed to pay for the damage after I got the estimate. Because we were finally getting somewhere (owner showing up, agreeing to fix, apologizing at last) I said we could continue service as long as his guys would stay off the raised tier altogether (I would mow that myself). He agreed and we parted on good terms, or so I thought. 20 minutes later, I receive an email from his company that stated: "Effective immediately Grass Works will no longer be servicing your property, if you have any questions please feel free to email. We wish you good luck moving forward!" You've got to be kidding me. Thinking this was just another communication blunder on their part, I sent them this email: "Amanda, I'm quite confused. Ferris just left here at 8:15 AM after working out a plan. Did he instruct you to end the service? If so, where do we stand on the repairs?" No response. So I sent this email that afternoon: "Ferris and Amanda, Not exactly sure what the status of our dealings are. At 8:15 Ferris is telling me he's going to get the steps fixed and we're going to continue the service with a slight alteration. At 8:23 I get an email saying you're no longer servicing the property. At 8:45 I send an email to you to clarify. Still haven't received a reply as of 2:35 pm. If you're no longer servicing the property, fine, but I need that stated again in an email at a minimum. Given the interactions this morning, I don't know what is going on." No response to the second email either. So, here we are two weeks later and I haven't heard from Ferris or Amanda. If Ferris makes good on our agreement, I’ll amend this review. If this review is still here at the time of your reading, it means that I still haven’t heard from him as of May 31, 2017.

They never responded to my requests. I don't know if they are still in business or if Angie's List did not get the message to them.

When the company I had been using for regular mowing service suddenly went out of business (and without notice), I was desperate to find someone to take over right away, especially since my lawn was quickly becoming overgrown.  After several calls, Grass Works was like a shining ray of light!  Here's why:
1) They were one of the few companies that responded right away and actually followed through with an estimate.
2) For their first visit, they squeezed me into their mowing schedule before their normal scheduled day in Round Rock.  Again, I was really grateful for this because of the overgrown lawn. 
3) They seem to be very responsive!  After one of their visits, I noticed that a small section of my side yard didn't get mowed.  I emailed them to ask if they could make a second visit to take care of this section.  It was done the next day.
So far, my experience with Grass Works Lawn Care has been a positive one.  Their price is a little higher than what I have paid per mow in the past, but worth it for the level of customer service that I have received.

I use this company for my monthly lawn maintenance and they do a tremendous job.  This time I had Ferris and his workers do landscaping work for me last month in addition to the monthly services they provide.  Ferris came to my house and met with me and my wife.  We told him our ideas and he was extremely receptive and in a very nice way told us why this or that particular thing we wanted was a good idea or not for our lawn and whether it would work or not. He gave us numerous good suggestions and we came up with a plan which was detailed enough for him to go do and estimate for us.
They designed the ideas we discussed and gave me a fair estimate.  They replaced the sod competely with grass which was better designed for our partial tree and partial shade yard and they installed numerous asian jasmine plants for grown cover in certain areas.  In addition, they created a limestone/colorado rock stone walkway from the sidewalk out front of the house to the deck toward the back of the house which turned out great.  They also did several other minor tweeks to the yard.  
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The place looks fantastic!! These guys did a great job and I would recommend them highly to anyone with landscaping or lawn maintenance needs. Thanks Ferris!

It rained on the original date scheduled, so we rescheduled and the crew came over on the new date as promised. Our yard was quite a job and these men were very knowledgable and totally prepared. We found them friendly, professional, and when my husband asked them if they could do a couple of extra things, they had great 'can do' attitudes about everything. One of the workers even found poison ivy growing up the side of our house. He pulled it ALL out and even sprayed to keep it from coming back! They went above and beyond, even removing a couple of baby trees that we have been unable to get rid of for a few years, AND they removed some rotting edging wood, which Had just become termite food instead of the nice border it used to be. We didn't even have to ask them, they just did it for us. They're knowledge of tree and shrub trimming was clearly extensive to us as they trimmed and cut the right limbs and properly shaped and trimmed everything without potentially damaging our trees and bushes permanently.
They came here, worked really hard, got the job done and cleaned up EVERYTHING, then to my husbands delight, bagged up and carted everything away.
I have been unable to work in our yard for quite some time as I've been ill, and my husband has been caring for his ailing mom and just recently recovered from chemo. I only say this because we found that dealing with Grass Works Lawn Care was a non stressful experience, they were honest, and we both feel such a sense of relief that our yard looks so good now, which was a huge stress reducer!
They did need to charge us a bit more than our estimate, But, that being said, it wasn't a ton more and it was to be expected once they really got in there and saw the extra work involved and they did discuss the price adjustment with us first. We feel the bit of extra money was very reasonable given the extra work load.
THANK YOU guys at Grass Works Lawn Care! We would love to use you regularly, you made the whole experience easy and most of all, stress free. That's a Huge deal when our lives are crazy enough. ?

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First thing is they were one of the first vendors to respond to my service request in a timely fashion. I had literally been waiting weeks for call backs. Some companies didn't even bother to call or email me. Another went on Vacation when he had already promised a visit the previous week. I started my hunt for a provider in February and wasn't able to get something setup until mid March because of the other vendors. At this point my yard looked like some out of the movie Platoon.
So imagine my relief when on round 3 of looking for someone to take my money I found Grass Works. I sent my request for an estimate and was quickly contacted by Ferris. Who had an estimate in my inbox in minutes from the call. Ok yes the price is high for mowing the lawn, but they do so much more. I ask Ferris over the phone about when would be the earliest someone could come and mow, mentally expecting my HOA to send me a letter any day now. Ferris said that they could be onsite the next day.
Again I was blown away that a company does exactly what they said they would do, crazy I know. The next day my yard was mowed perfectly, couple of days later they stop by and treated for weeds. Next visit they cleaned out my poorly looking flower beds and if that wasn't enough on the next visit they re-mulched my beds. I know it was in the black and white on the estimate, but the elation of walking out to your yard and seeing you have been visited by the mulch fairy. Well let me just say it wasn't on my bucket list, but d*** is it nice.

His cost is $29.99 per visit. They do the work exactly how I like it done.