Emerald Lawns

To the Owner of Emerald Lawns, One year ago I embarked on my journey towards the perfect lawn. My wife and I plan to be in this home for many years, so we decided to invest close to $50k in landscaping, an irrigation system, and some beautiful Geo Zoysia sod. Once this investment was made, I wanted to be sure to take the best possible care of my yard so that we would be set up for success for the years to come. I asked Sean with Southern Landscape Solutions who he recommended for treatment services, and he said "Emerald Lawns". Being that I was a novice, I wanted to learn from experts and ensure that my grass would be perfect the following year. 1 Month after my sod was laid, I get contacted by your sales department. $700 for topsoil and aeration, it's "the best thing you can do for your yard". They also told me "it will keep your grass green during the winter". I learned later that this was totally unnecessary, but the sad part is I never would have realized it had you not neglected my yard in other areas. Not only did my grass not stay green, most of the yard died. Spring came and my neighbors grass started to turn green, mine was grey and dead. I reached out to try and find out what was going on, as now my dead sod was being overrun by green weeds. You sent someone to my house, Curtis, who is obviously knowledgeable in his field. Curtis took one look at my grass and diagnosed it as a fungus that had not been treated. Understandably upset, I now thought that at minimum a partial refund of the nearly $2k I had spent with you in the last year was in order. It was at this point in time that I came into contact with Aaron. From the first time Aaron and I spoke, he was laughably transparent in his sole focus on disputing my refund. I never got what could be considered genuine concern, or attempting to understand my plight. From the first contact he was borderline litigious towards making sure I knew that I was not entitled to a refund. I am cancelling my service effective immediately, and wish to warn others about my experience. I've said "yes" to every service you offered, spent $50k on my yard, $2k for your services, and now my yard is covered with my old grass/weeds. Is this the type of experience that you want your customers to have? Regretfully, Ashton Collard 512-694-1979

It was pretty good. It's a little bit expensive but I'm okay with them.

After running the sprinkler for the first time after the initial almost $500 repairs, I saw that the Emerald crew had not addressed the problem I had pointed out regarding areas of the yard that were not getting enough water. They came out a few days later and corrected this problem by adjusting the direction of the heads, something they were supposed to have done previously. However, I subsequently noted that as many as 12 sprinkler heads were not retracting back into the ground. The crew was supposed to come back on the following Mon to take care of this but never showed up. After another call they again failed to show up the next day and again never called to cancel. After numerous calls they finally came on Thurs and claimed that all the heads that were not retracting were old heads and the problem could only be fixed by charging an additional $45 per head for the 12 heads.

I had a problem with yellowing in my yard. Jayson came out and went above and beyond to fix the problem. He carefully explained to me what he did and took the time to fix the issue properly. I have used Emerald Lawns for many years. They always do a great job and keep my yard looking much better.

Emerald Lawns is by far, hands down the absolute best lawn service we have ever used and we will never use anyone else! And they come back as much as you need to address problem issues without a hassle!!! Thank you Emerald Lawns!

I've used them 3 times, aeration and topsoil x2, mulch x3. Prior to the last time, I would say they were average. Great job on the aeration and topsoil laying, but would miss a spot or two, nothing serious. Mulch was pretty when they finished. However, they have obviously hired a better group this yr. Carlos and John were detailed oriented. Completely cleaned up the old mulch. Laid down the ground cover perfectly. They were amazing. I don't have a straight lawn. Many curves, large and delicate designed sections. Beds everywhere. They made the final product look so good. But the final product always looked good, but the work and preparation put into this last job was the best this company has done. These guys wanted to do a good job, they didn't just rush in and out. They came in with an attitude of wanting to put their best forward. The job called for at least 4 workers. The company sent these two, it is a busy season, post snow storm. These guys did the job of 4 men. I saw the work and detail they both put into my job. I would recommend this company, but more importantly, I would recommend Carlos and John. Emerald Lawn now has a crew that makes their company shine. Simply IMPRESSIVE, both of them. p.s. There was another guy who came on last day, don't recall his name, but he was exceptional too. Again, attention to detail. Hopefully when it's time again, those three men are still working there.

Never called or showed up. I would never use these people.

They treated our yard for ants because we have a daughter Allergic to Ants, when we requested the service they were very nice and were here in 2 days. Well, the ant treatment didn't work and in 2 months we had ants again. It's been a week since we called and we still haven't had anyone come out. It's been very hard because we are all stuck at home and my kids can't go out and play. I have used other services before and it has always been fine, but this company says that they have all these additional service (besides yard treatment) that they can't handle and are not good at. I would not recommend them at all.

We've had several applications done for the care of our lawn and trees and every time they've serviced our residence they have been informative and professional. Thomas Hunt and Jorge Sanchez were the tech's that serviced our residence and have been great to work with. Very knowledgeable and professional. - The Ayala's

Benjamin Elijah did a good job on lawn😊 Invoice#1059228

they did complete lawn care including core aeration, and grub control

The initial assessment was performed efficiently and professionally. The project was postponed to a second date because the truck could not deliver the top dressing from the compost site from a location about approximately 90 miles away and arrive in the city to start and finish the job in a timely fashion. On the delivery day, Martin and the crew worked like a well oiled machine to spread the compost. The whole job went smoothly, despite the postponement. I highly recommend this company.

If you decide to use Emerald Lawns, DO NOT pay in advance for multiple treatments! If you decide to cancel service you will not get refunded unless you call and email multiple times. They will say "that person isn't in right now but they will get back to you". It is obvious that they don't have enough technicians or can't keep enough technicians. It is always two weeks before they can get to you. If you need a retreatment they are just going to wait till the next treatment and bill you for it. They are very quick when it comes to getting you an estimate for new service. Don't be fooled. We had signed up for their mosquito treatment and lawn care service. For the mosquito treatments we had 4 of the pots they use. After the first couple of days of the first treatment the mosquitos were knocked back pretty good. I believe this was because of the spray they do along with the pots. After day 4-5 the mosquitos were back with a vengeance. I called and they said it takes a couple of weeks before the plan really starts to work. 2 weeks later it was worse and I called back and they said they would come out for a retreatment but they couldn't get out there for almost 2 weeks. We scheduled it and they came out and retreated. I got two bills though that day one for $0 for retreatment and one for the regular treatment price as well. I called and they said since it was so close to when they typically would come out they just did the regular treatment. Hmmm. I didn't think that was right but I just wanted the mosquitos gone. After a week I still had crazy amounts of mosquitos. So I canceled the plan. It took them over a month to issue a refund. The story doesn't end there.... I also had them doing my lawn care. I continued on with the lawn care even though I had to call them to come clean up a huge pile of fertilizer they spilled on my driveway and yard on their first visit. Well the service didn't get any better... this past application I watched the technician apply fertilizer on only about 1/4-1/3 of my yard. I was one a conference call when I witnessed it but went back and reviewed my security cameras to make sure I didn't miss him applying it when I wasn't watching. Nope he went around the perimeter and sporadically covered some small areas but there was no pattern that he followed to make sure he covered everything. I canceled my service that day and asked for a refund. 9 days later I got an email and a call offering me 50% off my next service. Still no refund. I hate posting negative reviews but I used these same reviews to make my decision to use Emerald Lawns and I want anyone looking to know how my experience was with Emerald Lawns and they can then make their own decision from there.

Professional, friendly, contentious of budget,

My experience started off well with these guys, but gradually went down hill as time progressed. My initial eval of the lawn was good, and they immediately got to work with treating it. Likewise I got to work following their recommendations to trim back some trees, raise my cutting height and adjust my watering schedule. As time went along, I was concerned because my grass was turning light green to yellow and began to recede. The more I talked to them about this, the more stuff they came and sprayed or put down with little to no explanation of what was going on. In the end, after nearly a year of treatments, I now have about 30% coverage of grass, the rest is dead. I requested that an "expert" come out and take a look at it and they sent Jim, who was very difficult to get a call back from, and he blamed it on drainage. After explaining that the drainage was only bad because most of my grass was now gone, he said he was going to send out another "expert". After a couple weeks of silence, I finally called and left Jim a message. He in return called and left me a message apologizing and assuring me the guy would be out, that was the last I heard from them. So, I fired them and was just going to move on until I received an email from Yevette, the owners sister and "customer service" manager. The email offered 50% off my first treatment if I would come back as a customer. I reached out and explained all of this scenerio to her, to which she replied that she was committed to "making it right". Thats the last I heard from her until I finally emailed and asked what "making it right" meant to her. She stated that she personally was going to come out and look at the lawn, I suppose she is a grass expert as well. But I will never know, because of course she never actually came out. In the end, these guys runined my yard, and after spending hundreds and hundreds of dollars with them, they intend to do nothing about it. A TRUE expert came out and looked at the yard and put a get well plan together, including hundreds more in sod plugs to fix what Emerald Lawns killed. Stay away from these guys, they are just looking to get you subscribed in the hope that you wont actually hold them accountable for their poor service. Update:I am updating this review because immediately after posting it, I did receive calls from the owner, the COO and the service manager. They were very apologetic and have worked hard to try to make things right. I am being cautiously optimistic and will update this again once I have had time to see if their level of service continues to be good.

Horrible customer service. Had the same complaint with them four times in six months. Management would contact me and ensure problems would be solved. Never followed up. Problems never solved. Cancelled service.

So far so good, 1st application completed and tech put me down for a return visit in 1 week to see how things are going.

We are so grateful we decided to use Emerald Lawns for our mosquito treatment this summer. Last year, we began fostering a little boy who had some pretty bad reactions to mosquito bites. We tried everything: a few different spray treatments from Home Depot, home remedy repellent spray, and DEET spray. Nothing worked. Every night he'd stay awake scratching all of his mosquito bites. It got to the point that we just had to stay inside since we didn't want to be in longsleeved clothes during Texas heat. We adopted him this spring so we knew we needed to do something. This year, Emerald Lawns saved us. They come to spray every several weeks and set some mosquito traps out as well. Our little guy can now run free in the backyard and enjoy the swingset without getting a bunch of mosquito bites! Thank you Emerald Lawns!

My lawn has made steady progress and now looks awesome. What i was most impressed with was the level of customer service I received. Whenever i had a question or a concern someone was always available to to help me either on the phone or in person.

The people were very nice. Showed up and did services. Major problem is they would say to water after services. We were having irrigation issues and they don’t have an irrigation license. I don’t see the point of having a yard service to mow, these guys to fertilize and another company to fix irrigation. Regardless even before the irrigation issues our yard looked worse than it ever had. When I mentioned it the guy said it was a fungus from the rain. Shouldn’t they have caught that if it was? My yard guy said it wasn’t it was just lack of water. Also, I had web caterpillars on my apple trees. They told me about them but never helped me out when I asked them too. I cancelled services. Too much money and no return.

Yard has already dramatically changed since first visit.

They've done one weed and feed, then came back and did 2nd time without me requesting it since I had a LOT of weeds... Haven't done the aeration and compost yet.

My lawn had a lot of weeds and before signing up with Emerald Lawns, I asked them to come over and give me an estimate of how things looked, and if they would be able to help. They came and gave me a very promising plan. And I got onboard. They also told me that if I thought that an additional treatment was needed, then I could call them and it would be done free of charge. I let several treatments pass, but did not see much of a change. The weeds were still there, so called their office, and their standard response was that we will send someone to do another treatment. And they did send someone but again, I saw no change. At this point, I took the pictures of weeds and sent them over asking them why these weeds continued to be there. To which, I was told that their treatment could not really address those weeds (since they were seasonal or some such thing). I was really annoyed by that response. When I signed up my service with them, it was precisely this weed - which was the most dominating one on my lawn, that I wanted to be addressed and they charged me for several service, god know for doing what.

Hired the company to perform top cover and lawn aeration. My lawn didn't do well over the winter after having a fantastic lawn last year. They said we can do the aeration and top coat, and perform weed ban and fertilizer. The the technician showed up, he did a high nitrogen fertilizer and weed ban which did nothing. I told him I wanted the aeration and top coat first, the lawn is stressed. He argued with me, and I said OK. The treatment did nothing. He came back to treat the weeds after I complained, which killed parts of the grass and plants. I said for the 100th time, you need to aerate first and top cover. They could never give me a date for the aeration and top coat, and now the lawn is damaged, and needs to new sod. I have a new service coming out next week to repair the damage. Never had a worst experience for lawn care.

I have used Emerald Lawns for 10+ years. They handle the fertilization of my lawn, shrubs and even treat for fire ants. My yard looks fantastic. I have Saint Augustine grass and used to have brown patch problems. Once Emerald Lawns started treating my yard, I almost never have brown patch. Before Emerald Lawns, I had brown patch all over my yard. Service calls are free with regular treatments. All of their technicians are very knowledgeable and friendly. That make you feel like you matter as a customer. Emerald Lawns knows the right products to put down at the right time. Their treatment plans are surprisingly affordable and offer prepayment discounts as well.