"Thank you for your kind feedback! We truly appreciate your business!"

"[Member Name Removed] Thank you for choosing American Eagle Plumbing for the repairs done at your condo. These repairs where necessary because of the severe damage caused by the recent winter storm. This was one of the most extensive repair jobs that we uncounted but at the beginning we had no idea what we were getting into, and could only give you the repair options as we found each split water line. Our goal is to always be upfront in all we do, because you live out of town we communicated everything before we made another repair, this included if we needed to cut drywall for access, remove kitchen cabinets for access, remove dishwasher for access and even siding. By time we got the water back on we had located over 10 different leaks in many different spots. The holes that were cut were done in a neat and clean manner, everything was sealed up outside when we left and we agree that the job ended up being more involved and more expansive than we originally thought when we first talked. When we had finished we sent over 25 pictures of all the repairs made- before and after. Thank you for the opportunity to serve you."

"Dear Angies List member, Good Morning, I am so sorry to hear you have been left feeling this way. We would never want to leave anyone feeling as if we tried to take advantage of them or anything of that nature. Unfortunately, with this snow storm and frozen/bursted pipes we weren't able to connect with you right away to discuss that we don't have a trip charge (79 dollars savings), our company waive the fee to help community out during the covid - 19. I apologize for the frustration here. I can see how that may of been misleading, we just don't have the manpower currently to keep us with all incoming calls and text messages during the current situation. Our techs have been working really hard to get back to all of our customers as soon as possible. I apologize again for any frustration or inconvenience this may of caused. We wish you all the best! - Ellen, dispatcher/scheduler"

"Thank you for allowing us to come out and provide you with a free estimate. We are happy to hear that you found a someone who was able to complete the work for you with the shovel! Thank you again for taking time to provide this feedback."

"Thank you so much for your kind feedback! Our goal is to create long lasting plumbing solutions for your home and have long-lasting relationships with our AL members!"

"Thank you so much for your kind feedback - our goal is to have happy Angies List members!"

"Thank you so much for your kind feedback - it was our pleasure to serve you!"