About us
Business highlights
17 years of trusted experience
Services we offer
Amenities
Warranties
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Reviews
4.522 Reviews
Showing 1-22 of 22 reviews
Sandra S.
09/2017
auto repair
 + -1 moreThere is no cost. I bought a program with the car so I don't pay when I go there. It was the customer service lady that I had an issue with.Everything was great, it was so slow that day I wish I wouldn't have gone. It was on a Saturday so that could have been it. Just being there on a Saturday, I've gone other days and everything has been prompt and good.
Description of Work: Oil change.
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Yes, I recommend this pro
Shanna C.
05/2017
auto repair, mobile home remodeling
 + 0 moreNot well following communication Hi Shanna, Rough numbers: 12.6sq plus waste, starter, ridgecap total 15 squares. 15 sq x $275/sq = $4125 for a 25 year shingle 15 sq x $300/sq = $4500 for a laminated shingle. Plus $100/square of decking needed to be replaced. We don't do the installation. The skirting can be Bought at Home Depot. And easily installed by a handy man to save money. :) My reply It seems you are not interested and it would have been more of a professional response to say so Your quote for the roof is way out of line and to tell me go buy the material and find someone else daaaa I would have if I could that is why I reached out to you recommended by Angie's List I am 65 alone with no means of getting such work done without guidance and to have such a response was very disappointing
Description of Work: Mobile home from wind storm
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Shanna C.
05/2017
auto repair
 + -1 moreI have huge apology to make. My previous review had been against the wrong business. I have never had any dealings with Toyota of Rockwall. I am very very sorry for the error.
Description of Work: Retracing my previous review,
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Kate W.
05/2017
auto repair
 + -1 moreI had a terrible experience when I bought that car, but I bought it at a different Toyota dealership and I am never going back to that dealership. I have always had amazing customer service at the dealership here in Rockwall. They're a little expensive. They always do a great job. Even though you make an appointment, you don?t always get in there relatively quickly.?I started using them in 2009.
Description of Work: I think, it was a 150,000-mile service package.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$400
Kate W.
05/2017
auto repair
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Carole Y.
10/2016
auto repair
 + -1 moreunknown
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Kimberly B.
07/2016
auto repair
 + -1 more.
Description of Work: We use Toyota of Rockwall for auto repair and oil changes. We went there for maintenance checkup.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Harvey H.
03/2016
auto repair
 + -1 moreunknown
Description of Work: Toyota of Rockwall is the only place I'll have my cars serviced... Ever. Don Maddran, service manager, and Justin Hogue, service consultant, are friendly, sincere, and extremely competent!
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Larry M.
03/2016
auto repair
 + -1 moreunknown
Description of Work: "Have used Toyota of Rockwall for years and have always been pleased with the prompt and courteous service. My service tech is Carl David and I can't recommend him enough. He works on your behalf and remembers who you are "
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Mandy E.
10/2015
car sales
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Jim H.
08/2015
auto repair, car sales
 + 0 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
LS C.
06/2015
auto repair
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$150
Mary M.
05/2015
auto repair
 + -1 more.
Description of Work: .
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
ROGER A.
12/2014
auto repair, car sales
 + 0 moreMy wife has numerous medical problems and has had a 2011 Toyota Highlander for almost 5 years, and after looking at numerous SUVs on the market, decided she wanted a 2015 Highlander to replace it. We chose Toyota of Rockwall because we have dealt with them and their service department for the last 4 years and have found them consistently helpful, responsive, fair, honest and reliable - everything you want in an automotive dealer's service department. We found them to be the same way in our negotiations for the new auto sale. Our salesman was Dale Calhoun and we could not possibly have wound up with a better, more helpful salesman. There are few things I hate to do more than negotiate for an automobile, but Dale made it a pleasant process. At one point we had a concern about whether the new, larger Highlander would fit in the garage of our new home, and Dale volunteered to drive the car over to our house so we could see if it fit in the garage (it did! Tight fit, but it worked!). I don't know too many car salesmen that would take that much effort to be helpful! The Sales Manager who had final say on the deal finally came down in price by throwing in all the sales tax, licensing and title costs, and that sealed the deal. The exact car we wanted was diverted from Houston and all the extra options we wanted were added. It was in perfect condition when it arrived (with 1 mile on the odometer!) All in all we could not be more pleased with a car dealership - not only in their upfront negotiations for the sale, but also in the servicing we know we will continue to get in the future (as we have in the past). And as an additional benefit, this dealership is a totally GREEN operation - environmentally conscious! They used recycled materials to build their dealership, and they use recycled rainwater to wash the vehicles. And they did this before it became mainstream in our society! This is a great dealership and I would recommend them to anyone, including our salesman, Dale.
Description of Work: Prepared and delivered a 2015 Toyota Highlander SUV
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Mark B.
04/2014
auto repair, car tires
 + 0 moreprovider tried to sell me two new power steering hoses for over $300. I had just checked the fluid and hoses within the past week and they were fine. Now one is leaking. Have to wonder if this was sabotaged. Also recommended that I replace my valve cover gasket. I told them I was glad they brought that to my attention. At my prior visit, they just installed a new valve cover gasket...and it still leaked! So I asked them to replace it again, which they did for no charge. They also recommended a new serpentine belt....noooooooo, not in need of that yet either. Also, I checked my tires after I left and they did not rotate them...I had marked them before my visit to check on this. Got 'em! I have noticed over the past 6 mos or so they have had a change in personnel. The guy that was my "service person" was not courteous. I had never seen this guy there before. I guess they are pulling people off the streets to work there. I had always had excellent service there until this past 6 mos to a year. If you have work recommended or done here, ask to see what they are talking about. I can only suspect their service revenues have not been up to management's goals, people quit, then the newbies are taking advantage of the customers...and very likely meeting their revenues.
Description of Work: oil change and tire rotation
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$43
Liz F.
02/2014
auto repair
 + -1 moreThe last two times I visited Toyota of Rockwall Service department for my 25000 and 30000 maintenance the service rep that helped us was unprofessional and unfriendly.
Description of Work: The last two times I visited Toyota of Rockwall Service department for my 25000 and 30000 maintenance the service rep that helped us was unprofessional and unfriendly. We went in late last year and they told us we would not receive a car wash because it was broken. He then walked up to us while we were in the waiting room and tried to change the channel twice from what we were watching and asked us if we wanted to watch "divorce court". My husband and I looked at each other and thought what a strange man. He was unprofessional and unfriendly, and seemed rude in my opinion. I thought maybe he was having a bad day. The representatives at Toyota have always been professional and friendly before, (name deleted) helped us last time we were there for maintenance and he was very professional and helpful. (name deleted), who sold us our Prius in 2012 was awesome and I gave her a very high scoring review that said so. The Toyota service specialist we saw in late 2013 was not professional. I thought maybe he was having a bad day and did not report him after his unprofessionalism in 2013. We went into Toyota Rockwall Service department yesterday after making an appointment online. Again, Toyota service specialist (name deleted) approached us when we drove up to drop off our car. I informed him that we had just installed an air filter and cabin air filter and that all we needed was an oil change and tire rotation, and I handed him a coupon. He looked at me unprofessionally, like he was mad, and said my car needed a 30,000 mile "injection" service. I opened my maintenance manual and told him it did not say anything about that service for my 30,000 mile maintenance on our 2012 Prius V. He looked mad, and said we'll get her done twice. When I picked up the car I was disappointed that our coupon for 34.99 oil change did not apply since our car gets synthetic oil (I completely understand that synthetic oil is more expensive) and that they gave us a discount price of 48.00 for the synthetic and 20.00 to rotate our tires. We paid our bill. When I opened the car to drive home there was papers scattered all over my vehicle. My personal papers were sitting in my passenger seat, my maintenance book was thrown and open on my dashboard, and the coupon I brought and my appointment confirmation paper I handed to Toyota service specialist (name deleted) were thrown all over my dashboard. I took pictures and will attach them. My nice big book that holds all the manuals for the 2012 Prius V (it also contained all my sales documents) was missing from the car. (I discovered that this morning when I went to look for it). There are not many things in my car. less than 10, and that was one of them. I am not saying that they took it on purpose, but maybe they cleaned the car and it fell out or something? I looked at the Toyota Multipoint Inspection paper they gave us stapled to our receipt, and the service rep that filled that form out checked the boxes in yellow that indicated that our engine air filter and cabin air filter both "may require further action". We replaced them on the way to the dealership (very easy to replace, and we bought them at autozone). Is Toyota stating that STP air filters and not quality products? Also, I looked in my maintenance log and Toyota service specialist (name deleted) only put a stamp and his initials on my page, and did not check off the work that was done, as was done each other time I brought my car to Toyota for maintenance. I perceived that (name deleted) did not want to take the time to do his job properly. It is unprofessional to leave papers thrown all over my car. It is not professional to be unfriendly, or rude. I paid 30,000 for my Prius V in 2012, and I expect to be treated with professionalism. I called Toyota customer service and spoke with a very professional Toyota representative and told her about my experiences recently with Toyota Rockwall and she gave me a reference number of . She told me she would have someone from Toyota call me back.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$80.82
PATRICIA M.
06/2013
car sales
 + -1 moreI came to Toyota of Rockwall and had a great experience I bought a New Tundra with the 0% special that they had going on Tundra's I was helped by Deno Moore and he was absolutely amazing he was very knowledgeable on his product, he has been in the business 20 plus years so he was very upfront and honest which I appreciated. I recommend this dealership and I defiantly recommend Deno Moore he was very friendly and awesome taught me so much about my new vehicle :-) Thank again guys! Great Customer Service!
Description of Work: Purchased a New Platinum Edition Tundra
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$600
Margo K.
07/2012
car sales
 + -1 moreThey were very good and took really good care of me. They were very pleasant and the salesman was great he made the whole process very simple to do.
Description of Work: I went to Toyota of Rockwall to buy my new car.
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Yes, I recommend this pro
Joseph S.
07/2012
auto repair
 + -1 moreWent well. They kept me for about an hour and a half or so on the first visit while it worked thrugh the queue to be diagnosed. Then, because they had to order the part, I went back for about an hour the next day. The job seems to have been done well.
Description of Work: Replaced driver's side glass because internal clips had worn out (with only 46k miles!) and it was flopping and would not close.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$450
Response from Toyota of Rockwall
Charles M.
03/2012
auto repair
 + -1 moreI am pretty satisfied with them. I will continue to use them.
Description of Work: I use Toyota Of Rockwall for auto service. They last replaced the gas tank.
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Yes, I recommend this pro
vickey M.
05/2011
auto repair
 + -1 moreOn my last visit, they did a tune-up because I was having car trouble. When I went there under their canopy, a guy came out, shook my hand and invited me to his office. He made me sit down and asked me what kind of car trouble I had. They gave me a loaner car for the day at no charge. I would rate them highly and would use them again in the future if necessary.
Description of Work: I take my car to Toyota of Rockwall, the dealership, for auto service.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,000
Response from Toyota of Rockwall
ROGER A.
05/2009
car sales
 + -1 moreThis was one of the most interesting and pleasurable automobile purchasing experiences I have had (over a very long period of time and many car purchases!). It started with getting an authorization number on-line with one of the area cost-cutting warehouses, who referred me to Toyota of Rockwall. The dealership itself is interesting - fully committed to being environmentally-friendly. All of their huge plate glass windows are made from recycled auto glass. All of their tiles and construction materials were recycled. They have 3 cisterns in back that collect rainwater, which is used to wash the cars they sell and service. They recently won a national award for their "green" efforts! The sales and financial people are warm, friendly and I really think honest. I do a lot of research when I buy a car and I go in armed with Consumer Reports purchasing numbers and Kelly Blue Book data, etc. I know what the new car costs the dealership and what my car is worth. Without me having to do much arguing, they offered me a deal that was very close to what I was going to press for, and they gave me a fair figure for my trade-in. And they threw in some extras free of charge! I got what I thought was a very fair deal, and went away with a feeling that I had spent the day with friends. We found we had a lot in common with many of the sales, service, and financial staff and we shared many enjoyable stories in the course of the negotiations. If you want to consider buying a Toyota product, I would definitely recommend you still do your homework before you go, but check out this Rockwall dealership - it is a step above the rest in fairness, honesty, and friendliness! Robert Barbour is their internet sales manager - tell him you want the Costco pricing!!
Description of Work: Negotiated and purchased a new automobile; Traded in an older vehicle.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$39,000
Response from Toyota of Rockwall
Contact information
1250 E I 30, Rockwall, TX 75087
www.toyotaofrockwall.comService hours
Saturday:
7:00 AM - 9:00 PMLicensing
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Sales,
Remodeling - Modular & Mobile Home,
Auto Tires,
Rentals - Cars,
Auto Glass,
Car Washes,
Auto Inspections,
Auto Accessories,
Auto Mufflers,
Auto Detailing
FAQ
Toyota of Rockwall is currently rated 4.5 overall out of 5.
Saturday: 7:00 AM - 9:00 PM
Toyota of Rockwall accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Toyota of Rockwall does not offer free project estimates.
Yes, Toyota of Rockwall offers eco-friendly accreditations.
No, Toyota of Rockwall does not offer a senior discount.
No, Toyota of Rockwall does not offer emergency services.
Yes, Toyota of Rockwall offers warranties.
Toyota of Rockwall offers the following services: Toyota Sales, Certified Used Cars, Auto Service & Maintenance on all makes and models, Car Washes, Auto Tires, Auto Service.
Contact information
1250 E I 30, Rockwall, TX 75087
www.toyotaofrockwall.comService hours
Saturday:
7:00 AM - 9:00 PM