Founded 2013 • With Angi since January 2013
Ask us about our Sunrise Prime Membership and all the benefits that are included!!!!
Our Vision
“Is to build a Home Services Company that has a Positive Influence on the Lives of our Team and Customers”
Our Mission
“We believe in living our lives with a positive mindset. Focused on our Core Values and setting THE NEW STANDARD in Home Services everyday”
Core Values
Lead-Where you are with Character. Professional. Check the Ego. Empathy. The way you do anything is the way you do everything. Do what you say you’re going to do.
Believe-In the influence you have and the impact you make. We move forward and accomplish the mission together as a team.
Win-Team Wins. Customer Wins. Company Wins. Have a Winning mindset.
100% Satisfaction Guarantee
“If we fail to deliver The New Standard of service we are known for, we will do whatever it takes to make it right. PERIOD.”
Mitchell Salas Responsible Master Plumber #41201
Regulated by the Texas State Board of Plumbing Examiners PO BOX 4200 Austin TX 78765-4200
Business Highlights
Family Owned & Operated
Emergency Services OfferedVerified Reviews
Showing 1-25 of 163 reviews
heather W.
08/01/2022
The first time we used their service, they had to reschedule. The technician was nice enough, but once we started using the plumbing we realized that it still wasn't fixed correctly. We bought the package to have our plumbing inspected for a year which included discounts, etc. I made an appt. for July 29. The technician was running behind. I didn't hesitate to reschedule to the following Monday, August 1. Tech was supposed to be here between 8:00 am and 12:00 pm. At 1:30, no call, no communication, no tech. I called and the tech still wasn't going to be here today. Tried to speak to a manager in the dispatch department. Apparently they make their own hours, as at 2:00 on a Monday, they weren't available nor would one pick up the phone to call. I asked to speak to a billing manager, because at this point I can see that this company does not have the employees necessary to handle any of their customers needs, and I wanted a refund of the yearly package that we purchased. Guess what? They don't have a billing manager available either. So either someone is lying because they dropped the ball, or they just don't have anyone that can actually help you. Of course, I'm waiting for a call back. I expect my callback between 8:00 and 12:00pm of a completely different day than scheduled. I DO NOT RECOMMEND THIS COMPANY UNTIL THEY FIND ADULTS AND EMPLOYEES TO ACTUALLY WORK THERE.
Description of Work
Outdoor and Indoor Plumbing
Category
plumbing
Jeming Y.
07/28/2022
Karen F.
06/13/2022
Leslie W.
05/23/2022
Daniel D.
05/02/2022
Daniel D.
04/05/2022
Very happy with the service. They replaced the faucets and added connectors so if they leak again, they can be more easily replaced.
Description of Work
Replaced two leaking outdoor faucets
Category
plumbing
Service Provider Response
Thank you so much for taking the time to leave us a review! If you need anything else in the future please let us know!Beverly D.
02/09/2022
kenneth C.
02/09/2022
Robert P.
01/04/2022
barbara S.
12/13/2021
Lance C.
11/24/2021
He did some more work for me while he was there including installation of a garbage disposal. He was very polite, respectful, explained things well, and cleaned up after himself. I thought Tyler was one of the best plumber experiences I have had.
Description of Work
New fill valve and supply line for hall bath toilet
Category
plumbing
Service Provider Response
Thank you so much [Member Name Removed], for your 5 Star Review! Thank you for choosing Sunrise to take care of you!John D.
11/24/2021
It went very well better than expected. The technitian was very professional and never forced anything on me. Clearly explained what he proposes to do. He did a professional job. I commend him and I'll be glad to hire him again. Excellent job
Description of Work
Kitchen sink minor rebuild
Category
plumbing
Service Provider Response
Thank you so much [Member Name Removed], for your 5 Star Review! Thank you for choosing Sunrise to take care of you!David B.
10/28/2021
They were very professional and completed the work.
Description of Work
I need help diagnosing a continually saturated portion of my lawn. I cannot identify if its a drainline that's damaged buried or if an old sprinkler line has been leaking water underground. I would like to get someone to take a look at it. Also I may have an additional leak in a bathroom that needs tending to as well
Category
plumbing
Service Provider Response
Thank you so much for your review! A review is our greatest appreciation! Thank you for choosing Sunrise to take care of you!Eric H.
08/14/2021
Scott was great, explained everything in detail and walked through all of our issues. He worked his tail off and helped us in an emergency, worked late and the entire next day. While I spent a bunch of money, I feel good about the expense and feel like Scott was very honest and trustworthy.
Description of Work
Highly recommend
Category
plumbing, water heater repair, gas leak repair
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.joan P.
08/11/2021
The technican came out did not do much, told us it should begin to work in 24 hours. It never started working had to contact another company
Description of Work
air conditioning repair
Category
heating & air conditioning/hvac
Service Provider Response
Hi [Member Name Removed], I have taken a look into this review to ensure we provided exceptional service to you but I show that we did not book a technician out to your home. When we spoke on 8/9 you let us know that you had another company out to assist you. We pride ourselves in exceptional customer service, providing "The New Standard" to all of our customers. We hope that you can remove this review as it is not correct reflection of our services. Best regards, Marissa Call Center ManagerRebecca B.
07/21/2021
The whole team at Sunrise Plumbing are my superheroes! I am a repeat customer because of their amazing customer service and solid performance. Luke has been my most recent representative and I can’t say enough good things about his approach to educate me throughout the repair process. All in, with over $9k spent so far, I feel like each experience was worth every penny. Highly recommend these plumbers in Dallas as the best in the industry!
Description of Work
Pipe Replacement, Jetting, Toilet Repair
Category
excavators, plumbing, small appliance repair, drain pipe, sewer cleaning, drain cleaning
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.Aretha C.
07/15/2021
Things went very well. Andrew was professional and was able to get the entire job completed in just a few hours.
Description of Work
Auger main sewer line and repair tub/shower
Category
plumbing
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.Michael H.
05/20/2021
Andrew is the BEST! We were lucky to get him as our plumber. This is the second time this year we have had to call this company for a plumbing problem. The last time was for a different issue all together, and they were able to quickly resolve it. This time Andrew once again was able to quickly clear out the clog to both bathrooms. We highly recommend this company and if you are lucky enough to get Andrew as your plumber then you'll be just fine.
Description of Work
Had both toilets clogged and water backed up in both showers
Category
excavators, plumbing, sewer cleaning
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. We are so thankful Andrew was able to take great care of you!Michael H.
05/20/2021
Andrew and his assistant were great, very professional, very knowledgable, and kind workers. They got the job done quickly and knew what they were doing.
Description of Work
Unclogged drain & installed a garbage disposal
Category
excavators
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.Becky H.
04/15/2021
curt C.
03/31/2021
Both water closets in my renal home were not operating due to damage (sediment) from city water line break and needed them functional ASAP. Sunrise showed up within hours of my call, and completed the work quickly and professionally. Communication and interaction with everyone at Sunrise was great, from administration in the office to field personnel to upper management. Pricing was also good, especially considering this was somewhat of an emergent call. Contact Devon and Adam at Sunrise for your plumbing needs - GREAT service that you will be pleased with !
Description of Work
Water line and fixture cleaning/replacement from city water line break and accumulation of sediment
Category
plumbing
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.Michelle D.
02/18/2021
After scheduling an appointment to help with my fireplace, the office notified me they cannot help. The receptionist I spoke to talked in circles. After using my fireplace for a full 24 hours due to no electricity and low temps, I noticed a small gap in my firebox and could see a flame behind the firebox. I turned everything off and the flame went away. But now I'm hesitant to use the fireplace till someone can look at it. First she told me I needed to call Atmos to turn off the gas. I had already called Atmos and they said if it were a gas leak then we'd be able to smell gas, which we don't. It's also not a loss of pressure because none of our other gas devices (stove, hot water heater) have had issues. And therefore they can't help us, call a plumber. Then she said the plumber cannot fix any gas lines behind the firebox, that I needed to call a fireplace repair store. Then when I told her I already spoke to them and they instructed me to call a plumber she told me that if there was a fire behind the firebox that I needed to call the fire department and they would take care of everything. I explained the fire isn't there anymore and I'm doubtful the fire department will fix my fireplace. She kept telling me that it was unsafe for her tech to come out if there's a gas leak and I had to have Atmos turn off the gas, but none of that matters because her tech won't look at gas lines behind the firebox. And round and round we went. It's my opinion that the person I spoke to is not a professional plumber and didn't understand my issue and assumed her tech would not be able to assist. Either way, it's too unsafe for her tech to come out, but I'm screwed.
Description of Work
Refused to help
Category
gas leak repair
Service Provider Response
“Our Promise is to provide THE NEW STANDARD Experience to every customer all the time”. Please reach out, we would love the opportunity to find a solution that works for you. -Sunrise LeadershipEric N.
01/27/2021
Fixed toilet leak & replaced shut-off valves for both toilets. The plumber (Luke) was very professional, polite and kindly wore his mask the entire time.
Description of Work
Leaking Toilet
Category
plumbing
Service Provider Response
Thank you🙏for sharing your experience of our services🛠. Our Mission is to set the New Standard🥇in Home Services.Adam W.
12/18/2020
Guy H.
12/01/2020
Would hire Sunrise again. Excellent communication and very professional. Responded to my call immediately and was very reasonably prices. Outstanding Job!
Description of Work
P trap replacement, auger tub, and stoppwr replacement
Category
plumbing, small appliance repair, sewer cleaning, drain cleaning
Service Provider Response
Thank you🙏for sharing your experience of our plumbing 🚿services on Angies List. Our Mission is to set "The New Standard"🥇in the Home 🏠 Services 🧰 Industry. 🇺🇸Other local Pros in your area
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Angi Certified
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Offers Coupon
Other Information
Services Offered
Services Not Offered
Ask for details.
Licensing
Licensed
- Trade License Number
- 41201
- Trade License Locale
- Texas
- Trade License Authority
- Texas: Dental - Optometry - Plumbing - Psychologists - Other
- Trade License Expiration
- 10/31/2023
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.