Partridge Plumbing

Shane and Linda went back and forth on the phone to get me the date and time I wanted for him to come out. They also rescheduled cheerfully when unexpected travel came up.They took a detailed explanation of the work involved. He came on time, got everything done promptly. He also answered questions about installing a hot water heater under kitchen sink and gave his recommendations. A whole house plumbing inspection was included in the coupon, however we only discussed the need for a leak detector on the water heater and AC units. (Expensive but probably a good thing to have) He also gave his professional opinion on the water heater installation. He did a great job overall.

Very knowledgeable in all aspects of plumbing. Polite, Courteous and Punctual. Shane did a great job for me.

The overall repair experience was one of excellence! From beginning to end, no issues. I received a Angie's List "The Big Deal" email for $99 Outdoor faucet repair on Friday June 29th. I jumped on it. Emailed them to schedule an appointment, received a reply shortly from Shane who stated his wife would be contacting me shortly to schedule an appointment. Unbeknownest to me they were moving that weekend and did not have the capabilites to go through the endless amount of emails. No worries. Monday morning I received a call stating Shane would be in my area and asked if he could come out mid afternoon. I said yes. He was very professional and knowledgable. Out with the old and in with the new in a short amount of time. Walked through house and gave me some insight and tips on how to go about an ongoing renovation of a bathroom I am doing. So overall great job and would defintiely add him to my list of someone to call. Thanks.

Great service at a reasonable price - thank you!

It went great. My husband and I are very pleased and would call him again in a second.

Only the repairs that were required on the two toilets were performed and fully tested... additionally the hot water tank was checked for sediment and flushed. I highly recommend this service to anyone that needs plumbing services. They were prompt, professional, dedicated to customer needs.

I first had Shane of Partridge Plumbing come to my house for a hot water heater drain/inspection on an Angie's List coupon deal for $98. Shane showed me five handfuls of sediment that had collected in the tank after ten years (and neglect on my part for no annual drainings). He also pointed out some plumbing concerns he had with the current unit (no leak sensor and located on 2nd floor of house, poor pipe fitting, cheap plastic drain faucet, age of unit). The only additional service/product he presented at the time was the sensor with no pressure from him to purchase and install. However, given his professionalism and the other reviews on Angie's List, I felt confident in having Shane install a more efficient hot water heater as soon as possible.Shane arrived promptly at 8am and was complete within three hours. This included removal of the old unit and installation of the new unit. He left the areas where he worked and moved the unit very clean and undamaged. Shane spent a few minutes explaining the new unit features and other additional plumbing he fixed in the installation that he had noted in his original visit. He also pointed out that a professional electrician could install a socket for the leak sensor rather than have it run on batteries. I really appreciated that he hadn't tried to play electrician and do it himself and was honest in his skills focused in plumbing.The difference in my hot water is amazing and I'm looking forward to my next electricity bill to see, hopefully, a small decrease with the new efficient water heater in place. I am very pleased with Partridge Plumbing and am glad to finally have a trusted plumber ready to call for any additional services in my house.

Would you prefer a master plumber responding to your calls for a plumber -- or someone with much less experience? Shane Partridge is a one-man operation. So, when you call Shane, you get a master plumber who really knows what he's doing. I received an immediate reply from him after I sent him a text message after our gas water heater began leaking. When he arrived, he fully explained our options, and answered my questions in language I could understand. He quickly went to work, and never wasted a minute while he was working in a very small closet that houses the water heater -- all the while exposed to Texas June heat for 4 to 5 hours. Shane got us out of hot water and into hot water at the same time. I'm very impressed by his expert knowledge and his professionalism. The biggest reason I signed on to Angie's list years ago was to get peace of mind that I was hiring a true professional to make my home repairs. Shane is a great example of the Angie's List ideal.

We couldn't be more pleased. Not sure what we expected the cost to be, but it would have definitely been MORE than what he actually charged. Prompt service. Professional & honest service. Fairly priced service. Partridge Plumbing is our no. 1 "go-to" for any plumbing needs in the future.

They were timely! They arrived closer to the beginning of the timw frame window rather than the end. He solved an enormous problem for me that could have cost me over $1,000. He was the third plumber in my home who has looked at the problem and was able to think outside of the box and the issue was resolved with a $30 fix I purchased from Home Depot. I am very happy with their services.

I used them because they were doing an Angie's List Bid Deal where you buy it on line. So far, so good; it doesn't drip. I would use them again.

It is always a pleasure to watch experienced people do thier job. I had looked at these tasks and knew I would have spent a fair amount of time, sweat, and most likely tears, completing those tasks. Shane was definitely a master at work. Amazing!!

When I first spoke with Mr. Partridge, he inquired about my specific plumbing problems and discussed possible causes/solutions for some. He was prompt, courteous and efficient.

Plumber took extra time to explain to me, and measure the "ruff area" needed for the 2nd commode, which I have not yet ordered. This is an older home and requires a little extra thought in ordering equipment, so as not to order the wrong size (like I did in March, 2012). A few extra parts were needed for the installation (in this older home) of my new Kohler commode, which was installed on May 14th.And I really appreciated Shane going to purchase the exact pieces needed. I am so thrilled with my new commode installation! It is wonderful. I will be using Partridge Plumbing for all of my plumbing needs. I especially like it that the owner of the Partridge Plumbing Co. does all of his own work himself. It is professional: from start to finish [from the moment I picked up the telephone and dialed the Partridge Plumbing Co.'s telephone number . . . until the plumbing job was completed]. I feel sooo lucky that I found Partridge Plumbing! It has been the easiest and most comfortable plumbing experience that I have ever experienced.

The pilot light on our gas water heater was going out increasingly frequently, till it got to the point where it wouldn't light at all. Shane had done plumbing work for us on a few other occasions. I left Shane a message at 2:00 am Friday night, and his reply was waiting for me first thing Saturday morning, stating that he would come by around noon. Around 11:00 am we got a call from him. I had given him the model number of my water heater, and he told me that particular water heater uses non-standard parts that would have to be ordered. Another plumber may not have caught that, or bothered to look it up, and ended up charging us for two service calls. Shane advised us to call the number on the water heater, and to call him back when the part came in if we wanted him to install it. He followed up a couple days later to see if the part had arrived. (It hadn't.) The next day I called him to tell him we got the part, and within a few hours he was there to install it. Unfortunately, they had sent the wrong part (combination gas control). Fortunately, he just happened to have a spare of the right part (thermocoupler) on his truck, so we were back in business. He easily could have installed the new combination gas control as well as the thermocoupler, and charged me a lot more to do it. But he didn't. I offered to give him the combination gas control, a rather expensive part, since we didn't need it, but he refused to take it. He told me to keep it in case we need it down the line. He installed the thermocoupler while his partner checked the roof vent to make sure there was nothing clogging it. He checked the water sensor and noted that the fuse had burned out. We hadn't noticed any leaking water, and he explained that this particular water sensor was not that great of quality, it has a relatively high failure rate, and needed to be replaced, since it was only good for one use. Shane showed me the type that he recommends (he had recommended it on an earlier visit, too), and suggested that I budget to get it installed sometime in the next six months. While we were speaking, the cold water line leaked into the water heater pan, so the mystery of the tripped fuse was solved. We never realized that water was leaking sporadically, since the pan was always dry by the time the hot water had shut off and cooled. We would have known it was leaking if we'd installed the water sensor Shane originally recommended several months ago, since it has an alarm feature in addition to the automatic shut-off. As for the cold water leak, Shane had already told me that the cold water line setup was not done correctly by whoever installed it earlier, and the leaking while we both were standing right there certainly proved his point. Now that we realized what had caused the fuse to burn out, he went ahead and fixed the cold water line (as he'd also already recommended on an earlier visit) so that it wouldn't cause future problems. Being a middle-aged housewife, I am about the perfect demographic to get ripped off. But it is such a relief to know that I can trust Shane implicitly. Not only could he have installed the combination gas control as well as the thermocoupler, but he easily could have told me that I had to have that water sensor immediately, and I would have done it. But he never tries to upsell us in any way. Not only does he have a lot of professional integrity, he is just an all-around good person. Every time he's come over, I've always felt he went that extra mile. I have found that no one cares as much as a man who owns his own business and does his own work. Each job he does, he knows it's the reputation of his own company that is on the line. Shane has put his heart and soul into his business, and it shows. A plumber, no matter how personable or great at what he does, is one of those people you don't want to have to see again, because that means there's a problem. So I hope it's a good long while before I see Shane again, but when those plumbing issues inevitably crop up, it gives me a lot of peace of mind that I can call on Shane.

When we ran the washing machine, the bathtub on the other end of the house filled up with blue water. Soon every sink, tub, and toilet in the house was clogged. I e-mailed Shane, who had done some work for us in the past., at 4:00 Sunday afternoon. He replied within a few hours, and we got it scheduled. He showed up Monday morning as promised. Within no time he had found the source of the problem (clog in main drain) and cleared it out for us. Shane is a master plumber, and he really knows his stuff. Calling out a master plumber for blocked pipes may seem a bit of overkill for some. I disagree. I am very thrifty, but part of being thrifty is knowing when to spend just a little more to make sure things are done right. Shane may not be the absolute cheapest plumber out there, but his prices are very reasonable. And I knew that Shane would fix the problem quickly and efficiently. Even more important, because of my past dealings with him, I knew that I could trust him to give me a fair price and to do only the work that was needed. You just can't put a price on being able to trust someone like that.

Awful. They could not come for over a week, as it is first come first serve, and he apparently has no other employees other than himself. So he overestimates his ability ot manage his requests. He was going to charge me 70.00 for the garbage disposal bolts until I told him that I scanned the part and it was 16.99 at Home Depot. He said that it was not the same part. I told him it was exactly the same and he then said he does not pay that price for it. SO he pays more than retail?? I would think he would get it for wholesale at even less than the home depot price....as he is a vendor. He wasfinally able to find the parts that were missing (under my sink) so he did not charge me extra money at the end of the appointment. But our initial exchange left a bad taste in my mouth. Seriously theAngies List BIG DEAL, is not a good idea for emergent issues. Its like a GROUPON, where they get overwhelmed with too many requests....with only one person doing service calls (the ownder) and then get unhappy customers. And, I cannot attest to the quality of the work. I will repost when I can be sure that the work is satisfactory. I had more than one job, but I am not going to ask him to do them because I feel he will over charge me for parts and he makes me uncomfortable in general. My advice is even though this plumber appears to have the appropriate skill sets. He would be better off as en employee of someone else. He does not behave or carry himself as a company owner, one who is interested in retention and building repeat customer business. You have to be a good salesperson, be friendly and engender trust as well as have integrity. I do not feel he gets that the only thing you have as a business owner are these things, which amounts to a persons professional reputation. He gave me some good advice on another problem at the close of our business. So, I will actually try it, but if I need a plumber again. I cannot call him. I need someone of a higher caliber who is trust worthy and will not gouge me on price of parts and then not be truthful about the mark up.. UPDATE: ACTION PLUMBING, finished all my other work. Experience with alternate provider was E-X-C-E-L-L-E-N-T.!!!!

The past three times I have used Shane were all pleasant. Shane came when he promised, on time, fixed the problem, and gave me some preventive maintenance tips for my toilet. The charge from Shane on the work he has done was reasonable and less than I expected. Shane has been professional, courteous, and the service has been excellent.

I felt it was a deception. They offered a coupon for 89 dollars, but that didn't entail the work I was looking to have done.

When Shane got here, he took one look at my shower, played with the faucet for a second and said that I had a leaky shower head and just needed a new one - that was it!!!! As I didn't have one for him to install, he proceeded to take the time to check out the rest of my plumbing and gave me a wonderful lesson on my house and the plumbing bits that make it up!. I think I have been told in the past that 80% of most homeowners claims are water related. Shane showed me examples of the types of things that typically break and cause problems. He also showed me the things I need to be aware of when I get a new water heater. He was full of great info!!!!! Would definitely recommend him to my friends and colleagues!!!

I called the owener (Shane) and he told me that he would be in my area the next day. When he arrived, I showed him the issues and he advised on how best to address the problems. He went to work, and an hour later, everything was done. He was very friendly and professional. My wife is very happy, and we will certainly be using him again.

Shane was very nice and friendly and explained to me that he will not come to Northwest Tarrant county. That this information is not noted in Angie's list.

Our water heater quit working and we needed a plumber NOW. He came within an hour and had everything done by the end of the day. We liked Mr. Partridge. He was polite and efficient. Everything is working fine.

called them twice and left a voice mail each time, never received a call back

While I was in Ohio taking care of my mother after surgery, my husband called to tell me the garage was flooded from a broken hot water heater. Since he had to be at work for meetings, I logged onto Angie's List to assess local plumbers. After review of all the local options, I chose to call Shane Partridge. All of his reviews were positive and he took the time to respond to each review. Arranging all of the work over the phone, including the price estimate, was stressful for me. However, Shane was open with me about the possibilities of damage and repair and quoted me a price. He was at my house with my new hot water heater within the hour. I communicated through my daughter who was the only person at home to oversee the work. She was so impressed with the work he performed, the communication and the expedient service. He was only at our house for a couple of hours and I couldn't be more pleased with the service. I would recommend Shane to any of my friends for plumbing services. Thanks Shane!!