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Guinco Service

4.7(
307
)
Electric Boiler or Radiator Heating System - Install - For Business, Electric Boiler or Radiator Heating System - Repair, Electric Boiler or Radiator Heating System - Repair - For Business,

About us

Your trusted home appliance repair servicer for 25+ years, Guinco Service is a family-owned and operated, multi-national award winning home appliance repair servicer. We provide honest, knowledgeable and dependable service for all of our home appliance customers, in the most expedient and friendly manner possible. Guinco Service was founded by Jeff Guinn in Fort Worth, Texas on April 15, 1997. Over the years, our family has grown to accommodate your needs and now includes over 100 employees who help us serve you.

Business highlights

Se habla espanol
Veteran owned and operated
28 years of experience

Services we offer

We are a multi-national award winning major home appliance repair servicer who works exclusively on your major home appliances, washer, cooktop, dishwasher, dryer, ice machine, ice maker and wine cooler. We provide honest and knowledgeable solutions for our customers., oven, range, refrigerator, vent hood

Accepted Payment Methods

  • CreditCard
Reviews
4.7307 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
8%
3
3%
2
1%
1
2%
Write a review
Showing 1-25 of 307 reviews
Scott D.
Dec 2022
5.0
Yes, I recommend this pro
$250
I'm very happy with Samuel M. He arrived on time and was knowledgeable. He taught me how to avoid issues and was very respectful.
Response from Guinco Service

"Thank you so much for sharing, [Member Name Removed]. We are happy that you were satisfied with your service and repair!"

Ray M.
Nov 2022
1.0
This company was hired by our extended Warranty Company to come replace a Freezer Door that was leaking water from the inside out. They came out made some calls & ordered a New Door. Well 8 weeks later they come out to swap doors, Not only did they Break the shut off valve to the water on the Fridge, they took the new door handle, plate on ice dispenser & Ice Container, left us with the old parts. Technician didn't wait aroud to finish the job said to call him when water valve fixed ( luckily we could fix this ) but when we called the Technician he said he would come back by & call but never did. We called Guinco this morning & were told they would need a new work order to come fix what the Technician didn't do on Friday or Pay. I left messages, calls & no response from them. Now I have no use of water features where at least with my old door leaking I did. NOT GOOD CUSTOMER SERVICE will be telling everyone how horrible. New company coming Dec 5th to fix what Guinco could not fix correctly or wait to finish the job correctly because they are over worked because folks quit now I see why they quit. Maybe the company needs to reach out to the customer as well there are two sides to a story Veteran owned to Veteran your technician did not tell you the full story wow
Response from Guinco Service

"While we appreciate your feedback, it's important to understand the facts pertaining to your appliance service visit. Between your records in our system, the explanation from the technician and documented photos of your appliance, it is clear that the home plumbing was rusted and there was a risk to attempt to turn off the water to complete the repair. This was to prevent any damage to your home. Unfortunately, this action was outside of our control. In regards to the door that was shipped by the manufacturer (Part # W11395874), the part does not come as a complete assembly, instead it only comes with the door and the seal. This is the reason why parts from your existing door had to be transferred and installed onto your new door. Our technician advised that once the water shut off was repaired, turning on the supply water to the refrigerator would complete the repair - this was our way of indicating a damage precaution to your home. Our technician advised that if you had any further issues to contact our office to schedule a return service visit since he could not test it with water. However, the office advised your extended warranty company of the current situation and they do require the customer to make contact with them to authorize any additional repairs if they may be needed, and was not something we could perform on your behalf."

Nanci H.
Aug 2022
5.0
Yes, I recommend this pro
Excellent! Jose did a wonderful job. Knowledgeable and personable.
Response from Guinco Service

"We appreciate you taking the time to share your feedback with us about your experience!"

Cheryl J.
Aug 2022
5.0
Yes, I recommend this pro
Jose was friendly and efficient. He knew what needed to be done and took care of the problem. He replaced everything and cleaned up the mess. Would definitely use him again for any repairs.
Response from Guinco Service

"Thank you so much for the recommendation and for sharing your experience with us! We were so happy to help out."

Larry B.
Aug 2022
5.0
Yes, I recommend this pro
After Jose left the filter disengaged once again when the ice tray dumped ice and water refilled the ice tray.
Response from Guinco Service

"Thank you for the feedback, [Member Name Removed]! We were happy to help."

Angela M.
Aug 2022
5.0
Yes, I recommend this pro
Jose Montes knew right away that was the main control board and ordered new one. He put in new board and working great
Response from Guinco Service

"Thank you so much, [Member Name Removed]! We appreciate you taking the time to share your experience with us."

Ashley B.
Aug 2022
5.0
Yes, I recommend this pro
Jose was very polite, always called to let us know about time changes, and parts coming in.
Response from Guinco Service

"Thank you so much for sharing your experience, [Member Name Removed]! We appreciate you."

Bob G.
Aug 2022
5.0
Yes, I recommend this pro
Jose is a superb technician - very thorough, totally professional, and extremely polite. I highly recommend Jose and Guinco for all home appliance service!
Response from Guinco Service

"We appreciate you taking the time to share your experience with us, [Member Name Removed]! Thank you!"

Don W.
May 2020
1.0
DO NOT EVER USE GUINCO.!!!! Liars!! I had work done on an ice machine many times after they told me that it needed a new pump. I asked at the time about what kind of warranty it came with, because it was expensive and I wasn't sure I wanted to spend that much money on the ice machine. I was assured that ALL parts and Labor were covered with the new pump. The installer came at least 3 times to install it properly and it never worked right for at least a year. Guinco came a few times and kept charging me. The machine kept overheating and they came at least 3 more times and I was extremely frustrated because the repair guy was constantly on his phone and said he wasn't sure how to fix the problem. Fast forward a month and we notice the wood floors starting to buckle and asked Guinco to come back and they missed one appt (blamed scheduler). When they finally arrived there guy took pictures of the floor and left after replacing a hose and he said the pump malfunctioned and they would cover nothing. (Guess their warranty was worthless). I called some manager named Larry and he said I had to call Whirlpool and get a new pump and file a claim for wood floors because none of this was Guinco's fault. What the ****? I finally got him to agree to refend the cost of the original pump and install, or at least I thought I did. After he said they would refund the pump and install and said it was approved, nothing happened for 2 months. I then called him and told him the floor damage had now spread throughout the kitchen and was over 3,000 dollars of damage and a 1,200 pump and install bill and asked when was I going to get a refund. He then proceeded to tell me that Guinco was innocent and I needed to call Whirlpool who eventually would do nothing and they would make me file on my homeowners insurance. GUINCO is the worst company if you are looking for any kind of customer service or even competent repair work. I will be seeking a lawyer to hold them accountable for this scam and damage to my house. DO NOT EVER USE GUINCO.
Response from Guinco Service

"We apologize for any delays experienced in communication or processes due to the current pandemic. We understand the frustration this has caused, however we feel that there is inaccurate information provided in your public description of events. Based on the facts of what actually occurred between the manufacturer, technician and our company, we stand by our decision."

Courtney H.
Sep 2018
1.0
$400
The ice and water in the door of our fridge stopped working. Lowe’s sent Guinco to fix it. The technician said the filter was bad. We had just changed the filter so I knew that wasn’t true. He then changed the motor in the door. That night our fridge stopped working and spoiled all our groceries. Trip 2 - The technician said the controls stopped working and showed me some sort of mother board. Said he would order parts. Trip 3- A week later he came back and took the fridge apart, said the sent the wrong part and he would have to reorder. Trip 4- Came back. Said the part was broken during shipping and he would have to reorder. Trip 5- Came back. Said they ordered the wrong part again. Trip 6 - My husband called to verify the right part the day before. Technician was here for a few hours. Said they sent the wrong part again, but the old one worked fine. Said he reattached a loose connection in the door. Said the brand new filter was bad. Said it was fixed and left. Six hours later, the water and ice in the door isn’t working and the fridge is back up to 50°. The incompetence of this company has cost us well over $1000 in lost work days and the cost of convenience food since we’ve been without a fridge for six weeks. I will never recommend them, and think Lowe’s should cancel their contract. Lowe’s is honoring our extended warranty and sending us a new refrigerator, even though this one could probably be fixed by someone who knew what they were doing. I’ve been incredibly understanding and patient through this process even though they’ve not done anything to make it right, and I am very glad to be done with this company, thanks to Lowe’s sending us a new fridge.
Doug D.
Sep 2018
5.0
Yes, I recommend this pro
If you have an appliance issues there is no better company to use than Guinco Service. Manuel Salinas was my service technician he was very professional and personal. He made my day by fixing my issue in the same visit and doing it with a great attitude. I will recommend Guinco and Manuel to everyone that needs service on appliances. Manuel made me remember the days when I worked in the field. When he entered my home he put shoe covers on his shoes that shows he cares. Hang on to Manuel he is a keeper 5 Stars to you sir. Doug D/Terrell Tx
Response from Guinco Service

"Thank you for taking time to share your experience that you had with Guinco Service and Manuel with us! We truly appreciate it and are happy you were satisfied."

Shelley C.
Jul 2018
5.0
Yes, I recommend this pro
Excellent service. Neat, helpful, friendly.
Response from Guinco Service

"Thank you so much for sharing your experience with us and for the positive review!"

Theresa B.
Jun 2018
5.0
Yes, I recommend this pro
Excellent Replaced part that was not working and now my dishwasher actually gets water. Thanks to Appliance Specialist Tim Scoggins GREAT SERVICE !!!
Response from Guinco Service

"Thank you so much for taking the time to share your experience with us!"

Barbara C.
May 2018
1.0
$160
Work done lasted 11 days and then fell apart. When I called to ask them to send someone back to fix it, they refused. I asked if they guaranteed their work and they told me it was a recurring problem and I needed to have it re-installed and they didn’t do that.
Response from Guinco Service

"[Member Name Removed], Thank you for sharing your feedback with us. We would be happy to discuss your service visit with you in more depth, as we do not provide installation services. Please expect a call from one of our service managers."

Sherry W.
Apr 2018
5.0
Yes, I recommend this pro
Dryer was too expensive to fix. Bought a new one.
Response from Guinco Service

"Thank you for sharing your feedback with us."

Judy W.
Mar 2018
4.0
$205
It cost us a lot of money and we're not real sure what he had to do. It went well, it just seemed excessively expensive. If I can get someone to do it for less, I will.
Response from Guinco Service

"Thank you for sharing your feedback with us. We'd be more than happy to go over our pricing structure with you. Feel free to call us at your convenience, 817-568-2866. Have a great day."

Helen P.
Mar 2018
5.0
Yes, I recommend this pro
John E. from Guinco Service repaired my dryer. He was so professional, friendly and efficient. He explained the problem completely, and the parts that needed to be replaced. He worked very quickly to resolve the problems. We also received advice on how to avoid future repairs. I highly recommend Guinco Service for your repairs.
Response from Guinco Service

"Thank you so much for taking time to share your feedback with us!"

M S.
Dec 2017
4.0
Yes, I recommend this pro
$500
got parts and did it on my own for much less than their charge and faster install on my own!
David T.
Oct 2017
2.0
Not well. Got the feeling if they couldn't bill under warranty, it wasn't worth their time.
James D.
Sep 2017
4.0
Yes, I recommend this pro
$125
Diagnosed problem. Estimate for repair was too high. Bought part and did it myself
Response from Guinco Service

"Thank you for sharing your feedback with us."

Diane L W.
Aug 2017
5.0
Yes, I recommend this pro
$105
I had changed the freezer thermostat (after calling for them to come) and that made the freezer come back on. Because it was functioning, the repair person could not determine what caused the problem. He said that if it occurs again, not to change the thermostat. Also, there will be no charge for a call back within three months.
Response from Guinco Service

"Thank you for sharing your positive feedback with us!"

Dianne G.
Jul 2017
5.0
Yes, I recommend this pro
Exceptional service. Tech listened, fixed it, and offered advice on products to use with dishwasher to get optimal results.
Response from Guinco Service

"Thank you so much for your positive review."

Belinda Z.
Jul 2017
4.0
Yes, I recommend this pro
My dishwasher is still working at half capability but if I ask it to do anything major like use really hot water it blows the circuit board. I've had it fixed probably 4 times. Now I just was my dishes by hand and use it as the dish final rinse basket. I've also had the refrigerator worked on by Guinco. I still call them when I have a problem but still not happy about that stupid dishwasher.
Response from Guinco Service

"Thank you for sharing your positive experience with us. We are thankful for your kind words."

James T.
Jul 2017
5.0
Yes, I recommend this pro
$300
Tech was timely, courteous, professional. Though a second visit was necessary, there was no service fee for the second visit. Would gladly hire again for appliance repair.
Response from Guinco Service

"Thank you so much for sharing your positive feedback with us. We greatly appreciate it."

Whitney C.
Jul 2017
3.0
unknown
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Showing 1-25 of 307

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Guinco Service is currently rated 4.7 overall out of 5.
Guinco Service accepts the following forms of payment: CreditCard
No, Guinco Service does not offer free project estimates.
No, Guinco Service does not offer eco-friendly accreditations.
No, Guinco Service does not offer a senior discount.
No, Guinco Service does not offer emergency services.
No, Guinco Service does not offer warranties.

Contact Information

7231 Baker Boulevard, Richland hills, TX 76118

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