RICHARDSON AUTO GLASS

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Everything went as expected.

Great experience

very pleased with the service.

My poor car was pummeled w/hail on 5/23 when I was running errands. Couple days later, guy at Car Spa told me I had a front windshield chip and offered to repair it. I declined. Later called my insurance company for a claim and got a couple of auto glass referrals who were horrible. They missed multiple appointments despite my repeated calls. Out of frustration, I checked Angie's List on 5/31 and called Richardson Auto Glass. Marlene was wonderful on the phone and offered to send someone over that afternoon during my requested timeframe between 1:30pm-3pm. The nice gentleman courtesy called and arrived on time. He looked at my windshield and told me that I didn't have a chip and that all he could do for me was try to make it look a little nicer. After he was done, he wouldn't charge my insurance company anything for the claim. I was surprised and offered to pay a trip fee for their trouble. He declined. I believe he was Marlene's son. Later that afternoon, Marlene called to check and see if I was totally satisfied. Of course, I said yes and complimented them on their professionalism and responsiveness. Again, I offered to pay them a trip fee but she refused.

I called and set up an appointment for later that day and after I arrived it only took around 45 minutes to complete the job. They were very professional and had a good price. I will use there service again whenever I need need new auto glass.

Overall, experience went well and I would recommend Richardson's to anyone wanting their windshield replaced.

Received a call back the next business day on my internet inquiry from McKinney branch. They provided me a quote over the phone and we set up an appointment. I chose in-store service vs. the on-site service. I arrived at the specified time, the took the car promptly and begain work. They said it would take about 1 hour. The car was ready on-time and the price matched the quote (plus tax).

They were professional, punctional, effecient and fix the windshield while I waited. I highly recommend them.

Perfect.

They did a good job and came out when I needed. I would use them again if needed.

The driver side window of my Chevy Avalanche was destroyed as a result of a break-in. They also destroyed the ignition, so I couldn't drive the car to have the glass fixed. I called Richardson Auto Glass, and they came out to my house the next day. They started work as soon as they got there. Kevin was very thorough getting the broken glass out. Within 30 minutes, they had replaced the window, cleaning off all fingerprints before they left. Almost $200 seems like a lot. I've used them before and I trust them, so I didn't comparison shop, much less ask how much it would cost before they got out here. I'm assuming that, because they came to my house, the cost is higher. Also, I asked for a morning appointment, but they showed up at noon. Kevin called me at 9:30am to tell me that it would be noon, so it didn't totally screw up my day.