BRIGHT ELECTRONICS

I found Ray, the Owner of Bright Electronics, online through Yelp*, in April of 2017. I called him for what I thought was "professional advice" regarding the repair of my broken television. After discussing the needed repairs on the telephone, I subsequently made an appointment to bring my LG 55 GA6400 3D Smart TV to his shop for repair. These repairs included fixing: TV/screen "blackout" when trying to watch satellite programming, when trying to access the Internet, when trying to watch a VCR tape and when trying to watch any DVD's. (normal + Digital HD + Blu-Ray + Blu-Ray 3D) The thing was pretty much non-functional at the time, but Ray said that this was a common issue and that he felt that he could repair it. Two-weeks later Ray called me to tell me that my TV was repaired. I drove back to his shop to pick it up and paid him: $164 for a Main Power Board, a $145 Labor Charge, and $25.49 in tax. A total of $344.49. I took my TV back home and hooked it all up again, only to find out that it was only half-way fixed. The satellite and VCR operations were now working, but not the Internet access nor the DVD playing capability. So, back to Ray I went with my TV. Later that week, he told me that his conversation with the manufacturer (LG) had indicated that another part was needed for replacement, in conjunction with the new Power Board that he had already installed. Three months later....I called him to inquire about the repairs and he said that my TV should be ready the following week. So....back I go the following week to pick-up my supposedly fully repaired TV, but nothing had changed. I called Ray to inform him, he visits the TV at my home, (in Frisco, TX) to verify what I have told him and he said he would have to call LG back again. Three weeks go by and not a peep was heard from Ray. I called him and he said he had been meaning to call LG and that he would soon. I called him a week later, because I am really getting frustrated at this point. Ray told me that LG said that I needed some sort of programming software upload/patch, that he would need to install directly on my TV, after downloading it onto a USB thumb drive and that he would call me back. OK, so it's another two-to three weeks later and I stop by his store and speak with his wife, leave my business card and ask her to have him call me to finally put an end to this nightmare. Nothing! I have called him multiple times, sometimes speaking to him and other times leaving voicemails that are never returned. On the rare occasion when he does answer his telephone, he always says that he will have to call me back, but never does. This has happened over ten times and counting. Well, here it is now January of 2018, over eight-months since I began my TV repair fiasco with Ray and I am out-of-pocket $334, with a half-fixed television and a one-man business owner who won't return my calls. One who does not even attempt to now feign interest in wanting to complete the repairs on my TV, or admit that he does not know how to and/or offer a refund (or at least a partial one) for his services non-rendered. The only reasons that I have awarded him two stars is because he half-fixed my TV and his demeanor has been nice while he has kept lying to me and filling me with false hopes. I am pretty sure that Ray is in over his head on this one, but unwilling to admit it. The newer technology out there now, has possibly surpassed his capabilities. At least it has with my TV! My experience with Bright Electronics has been a waste of my time and money. Unless you want to risk having the same sort of inept experience that I have had to endure, you may want to seek-out your electronics repair services elsewhere....