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360IT

4.8(
67
)
Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,

About us

360IT delivers 360 degrees of Information Technology service & support to Business & Residential clients across the Dallas-Fort Worth Metroplex. Our team has only certified PC and IT support technicians. Our vision is to be a leader in IT field and provide first-class service, while offering affordable solutions to our customers. Onsite & Remote services Charges are $99 an hour for residential service. $35 trip charge (residential clients) Commercial clients $149 per hour. No trip charge.

Business highlights

Emergency services offered
28 years of experience

Services we offer

We service all your home and business computer needs! We offer onsite support as well as remote support. We specialize in removing virus, and much more!, general troubleshooting, new computer data transfer and set up, wired and wireless network installation and support

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.867 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
3%
2
3%
1
0%
Write a review
Showing 26-50 of 67 reviews
Thomas E.
Feb 2012
5.0
Yes, I recommend this pro
$100
Great, he came in, started immediately, without wasting time, or running the clock, and got my system up & ready to go. Payment was made, he gave me a card, and then left. HAs been keepin in contact with me ever since.
Alexandra S.
Feb 2012
2.0
$100
See above
PAUL V.
Feb 2012
2.0
$160
I have used this company before with no issues. This call was different in the following ways:

1. Tech did nit call before arrival

2. He did not set up the speakers because he did not have the correct cables. Instead of immediately telling me this so I might go buy some, he waited until the very end of the call. No offer was extended to come out again and make it right. I had to call.

3.Printer communication failed shortly after installation. I emailed them to no avail. Since then, I have called numerous times with promises of action and zero results. THEY HAVE NEVER ONCE CALLED ME. The GM seems helpful but delivers NOTHING!!!

These folks are NOT CHEAP. They once seemed very good but something has changed.

NOT A HAPPY CAMPER.........
Response from 360IT

"I apologize for the experience you have had with us. We have assessed the situation and we have took the proper steps to ensure that this problem will not arise again. I would like to extend to you the opportunity to have one of our senior technicians sent out to you free of charge to make this situation right. We want you to be happy and satisfied with the work we provide. I hope you will allow us to do so. Best Regards!"

Beverly M.
Jan 2012
5.0
Yes, I recommend this pro
$100
I previously had Geek Squad visit, he said there was no way to recover emails, still took $ 124.00 for 20 minutes of nothing but said he would have someone who might help get back to me, I then waited for min 30 days for someone to return my call which was an email.  PCHC had already saved the day at that point.  Will definitely use them again.  Thanks! 
Response from 360IT

"Thank you so much for taking the time to write this review on us. I am very pleased to hear that our technician was able to get your emails recovered for you and back in the right place! Don't hesitate to give us a call if you ever have any problems. - PC House Call Team"

Rebecca S.
Nov 2011
5.0
Yes, I recommend this pro
$145
Very well.
Barbara E.
Sep 2011
5.0
Yes, I recommend this pro
$96
Jeff the tech was on time, listened to me, did as I asked and was very competent. It was a little expensive but otherwise excellent. He gave me a card as he left.
Keith L.
Sep 2011
5.0
Yes, I recommend this pro
$40
They offer in home and carry in business. Since they were close, I opted to take my computer in. They charged a flat rate of $39 to diagnose the problem. They found the problem and called me within the hour that it was fixed.
Nancy B.
Jul 2011
5.0
Yes, I recommend this pro
$96
This was a great experience. Matt arrived and got to work. He ran through my list of issues and his explanations were clear. I was delighted. My only complaint was that when I scheduled the service, I was left with the impression that he would arrive at 1 p.m. and be available until 3. It turned out that the 1-3 p.m. appointment was an arrival window. Except for a lack of clarity by the scheduling person, this was a perfect transaction.
Response from 360IT

"Member, Thank you so much for taking the time to write us a review. I am happy to hear that Matt was able to get you up and running properly. However, I would like to apologize for us not being clear about the scheduling time frame. We will always schedule in a 'window of arrival time' since we deal with computers there is no way for us to give an exact time a technician would arrive since we never know what problems might arise with the job prior. So, again i do apologize and i hope that you will give us the chance to service you in the future!"

Vickey M.
Jun 2011
5.0
Yes, I recommend this pro
$99
I called Monday morning and was given an appt. for Tuesday morning.  The office called when he was on his way. Jessie came and knew exactly what to do with my macbook and router.  He was polite and helpful explaining how things work to me.  I am very impressed.  The price was very reasonable. Its such a pleasure to get such competent services.  I highly recommend this company and I will certainly request for Jessie again, if the need arises.
Response from 360IT

"Thank you for taking the time to write us a review. I am glad that Jesse was able to get you up and running just the way you wanted. If there is anything you need please don't hesitate to call us. We are all happy to assist you. Best Regards!"

KEN H.
Mar 2011
5.0
Yes, I recommend this pro
$85
They are working me really well today. They were good. They were very professional and very responsive. They came out and said what they were going to do. They listened to me thoroughly and told me that they were going to do and did exactly what they said they were going to do. I think if they had gone over a period of time it would have been an additional cost. I will definitely recommend them as they are very knowledgeable, punctual and professional.
Response from 360IT

"Member, Thank you very much for leaving a review. It's our pleasure to have helped you along the process of transferring all of your data safely to another hard drive. Please don't hesitate to call with any questions you might have. Best Regards!"

Scott T.
Mar 2011
5.0
Yes, I recommend this pro
$450
They did a good job. They were a little expensive, but got the work done and helped me out quickly. They were very prompt and helpful, and I have no complaints with them.
Wayne C.
Jan 2011
3.0
$550
For the December 11, 2010 service, Kahn explained the work performed and I did not have any noticiable problems with my computer until February 25, 2011. On March 1, 2011, the technician, Matt Murphy, discovered that the problem was due to the configuration of the Rebit software that PC House Call had installed during the December 11 service. Although software installed and improperly configured by PC House Call caused the problem with my computer they charged me an additional $48 to correct the problem. The technicians were responsive, punctual and professional. The ratings apply to the company management and business practices.
Response from 360IT

"My name is Warren Lewis and I'm the General Manager of PC House Call. You and I spoke last weekend regarding some additional questions/problems you were having and I hope I was able to help you out. I apologize for the problems you had related to your service call, and I wish I had a great reason as to why things happened. However in your case it looks like we just dropped the ball on this one which is by no means an excuse. I'm refunding you charge for the 2nd service call as that should have been warrantied regardless of the fact is was outside our normal 30 day warranty on labor. The issue with Rebit is one we just have really started seeing and any client of ours who is on that software will be warrantied for that fix in the future. It is always tough as the software bugs are out of our control, but we stand behind our work and I do not want anyone to become frustrated, and rightfully so, over computer issues for a program we installed. I hope you'll consider using us again so we can prove to you that this was the exception and not our normal way of doing business. You should be seeing your refund issued in the next couple of days. I'm also sending you a gift card for one free hour of service. We thank you for your business and hope we can continue to serve you in the future."

FRANCES C.
Jan 2011
5.0
Yes, I recommend this pro
$392
Everything went great! Dustin was really helpful and very patient in figuring out all of our issues. Everything was resolved and works perfectly. Very professional and answered all my questions. I've used this company before and they have been great every time. Prompt too!
Michael B.
Jan 2011
5.0
Yes, I recommend this pro
$90
I was very pleased with the result, as I had expected that I might lose some or all my data. I was very pleased with the knowledge, capability, and helpful attitude of the representative who performed the work and provided me with specific procedures and phone assistance in accessing the salvaged data from my replacement computer.
Martha T.
Jan 2011
5.0
Yes, I recommend this pro
$100
See above , that is the whole story.
Response from 360IT

"Hi - I just wanted to send a belated thank you for giving us such a great review. I hope everything is well and if you have any questions or concerns, please don't hesitate to contact us. We'd love to help you. Best Regards!"

Elizabeth O.
Dec 2010
5.0
Yes, I recommend this pro
$100
They are very professional. They come in and they don’t waste any time. They listen to you. They work by time. So, however long they are it takes them to solve whatever problem you have, it is how they bill you. They are very good about billing you according to how much time they work. I think that they are little expensive. They come to your house or you can also take your product to their location.
Kathy O.
Dec 2010
5.0
Yes, I recommend this pro
$193
Technician Matt Murphy came even earlier than expected (I received a call asking if that was okay). He found the problem in the anti-virus program; got rid of all the problems caused by it; explained several different anti-virus programs I could use; I selected the one I wanted and he installed it immediately. My computer has not run this good in years. Matt was fun to work with and he explained everything he was doing and why he was doing it. He made sure I understood the new software he loaded; and he answerd all my questions. I've already recommended him and this company to a friend of mine who is having problems with her computer. I felt the price was very fair for the amount of work done. I am completely satisfied.
Linda C.
Dec 2010
5.0
Yes, I recommend this pro
$370
After a comprehensive diagnostic on both computers, we learned that my husband's PC was about to fail. Mine, on the other hand, is now performing better than ever. A lot of unnecessary stuff was removed, a new very inexpensive virus protector was installed on our two PCs and our laptop, and a new back up system was recommended. We have a couple of recommendations for replacing my husband's computer which we will do right after Christmas. Our networking system had stopped and the technician fixed that. We intend to subscribe to their monthly service. This is a highly competent company--from the person who answers the phone to the in-house support people to the house-call technician. We feel like we have finally found--after several years of picking the wrong person--our perfect solution. They deliver and the price is worth it.
Jack R.
Dec 2010
5.0
Yes, I recommend this pro
They were really good. The price he charged was good. They were able to do the work and did not give any excuses. They stayed open late for me. They could not recover the complete data though. They gave a lot of information as well.
Response from 360IT

"Member, thank you for the great review! We wanted to point out that we do house calls and will come to your home. Give us a call the next time you need us and we'd be more than happy to come out there!"

James D.
Dec 2010
5.0
Yes, I recommend this pro
$166
Was courteous and answered all my questions. I will use again if need arises.
Veronica B.
Nov 2010
5.0
Yes, I recommend this pro
$232
Dustin Strain was diligent in locating the issue (which our internet provider had misdiagnosed). And was patient with me even though I didn't know a lot of the necessary password information! He answered my questions in a manner I could understand and was willing to explain as much or as little as I wanted to know. He reprogrammed our system to make it easier to access the wireless internet in case we have future issues.
Michael K.
Nov 2010
5.0
Yes, I recommend this pro
$187
They did a good job. Dustin Strain was the person who fixed the computers.
Nathalie-Nhu H.
Nov 2010
5.0
Yes, I recommend this pro
$209
After speaking with Ryan on the phone i can tell that they were great at communicating what was going on with the computer and their expertise in computers was evident. I inititally dropped off the CPU at the office in Richardson for a diagnostic and they solved some problems there but it really was a situation where they had to bring it back home to finish the job so they scheduled me with Khan from 1-3. *It would have been nice to know that the window of time alotted is a window of arrival time, not just work time. **My time stamp shows the concierge called at 2:20 with his arrival. He promply started once he arrived and finished at 3:30 but the final invoice reflected his start time as 1:50 and finish time at 3:33.
Response from 360IT

"Hello, thank you for your review! I'm happy we were able to get things working for you again and that overall you were happy with the service. Regarding the time discrepancy, Kahn's time log shows 2:15PM start time for the service call. The 1:50PM you mentioned was the "received" time for your request as you had called in on 11/3/10 at 1:50PM which is when our system logged the service ticket. The final invoice reflected 1 hour and fifteen minutes (fifteen minutes being our billing increment. We thank you for your business and want you to be completely satisfied with our work and recommend us to others that may need our services. As a thank you for posting your review here, I'm sending you a 30 minute gift certificate to use for any future service you might need. Thanks!"

ZOI M.
Oct 2010
4.0
Yes, I recommend this pro
$400
Service good but took too long, over 4 hrs. Billing per hour.
Response from 360IT

"Hi Member, I've read your review and looked over the notes in your account. It seems we did a Windows 7 installation, setup a wireless printer, contacted Time Warner and assisted in getting you set up, and assisted with a lot of problems with AT&T's customer service to get your password reset and account working. We also installed new antivirus as well for you. I'm glad you were relatively happy with the service and our goal is for complete customer satisfaction. I will send you a one-hour free certificate (valued at $99) for your use on a future service call. I hope this makes your experience with PC House Call the best it could be and we look forward to serving you in the future."

Joe H.
Jul 2010
5.0
Yes, I recommend this pro
$130
I found out my laptop had a virus on a Saturday that prevented me from opening any programs or opening my web browser and also prompted me to purchase some ani-virus software. Luckily I researched the situation on my other computer to find out this was a virus trying to steal my information. I found PC-House Call on Angies List and gave them a call on Saturday morning - they provided me the option of bringing the computer in or having someone come out to my house. They were booked on Saturday already, so I setup an appointment for one of their techs to come to my house Monday evening. They provided a 2 hour window and the tech called 30 minutes ahead to let me know he was on the way. Nathan arrived Monday evening and after I gave him the background, he quickly went to work. About 1 hour later, the virus was completely removed and he went through my start programs to see if we could further improve the performance of the laptop. And finally, he changed the settings on my wireless printer which had been dropping from the wireless network - to a static IP address. Nathan was very professional and efficient. This was the first time I have used such a company and it went as well as anyone could expect. Nathan then gave me some advice on some other questions I had about upgrading to Windows 7, NAS equipment and computer performance - I will not hesitate to call PC-House Call to assist with these future setups and/or issues I have.
Showing 26-50 of 67

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

360IT is currently rated 4.8 overall out of 5.
360IT accepts the following forms of payment: CreditCard
No, 360IT does not offer free project estimates.
No, 360IT does not offer eco-friendly accreditations.
No, 360IT does not offer a senior discount.
Yes, 360IT offers emergency services.
No, 360IT does not offer warranties.

Contact Information

811 S Central Expy, Suite 345, Richardson, TX 75080

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