Thompson Landscape Services Inc.

It's excellent! They were consistent, on time and absolutely professional.

We’ve been using them for over 12 years, they come out regularly throughout the season, are reasonably priced and do a great job. They do all of our fertilizing, regular maintenance, bush and tree trimming, as well. I will highly recommend and continue to use them. A’s

We have an annual thing. We pay once a year for them to come out and do all the mowing. They start in like late February, and go through Thanksgiving. We have been using them for years and years. They mow if we are not here, we just have to make sure the dogs are in the house.

They come out every 2 weeks. It is $66 a month. They do a good job. I think it’s a good cost.

unknown

When we provided Thompson Landscape the photos to prove that the damage was caused by their crew using timmers on our gutters and the underground drain hose, they sent someone to come out and put some plastic around the drains instead of repairing the hose. The refused to come back out and fix the damage they caused. Now the water runs straight down the gutters and into the ground on the side of our house instead of through the underground hose as it is supposed to.

unknown

Since I left an earlier review these jokers have since come out to my house and stolen the plants that they planted to try substitute for the ones they destroyed. We were never happy with the plants so I'm not all that bothered that the plants are gone I do find it disturbing that they came on my property without permission. Additionally they persist in trying to collect for the services that their own so-called manager Bethany offered to comp when she gave up on trying to find the correct plant that her crew destroyed ( I found at least 6 acceptable varieties at the local Lowes and Home Depot in 20 minutes of looking).
I believe these guys are on their way out of business and could not care less. Save yourself the aggravation of dealing with them and find a company that doesn't suck from the top down.

After we discovered the crew had butchered our landscaping I contacted the office and they took several days to finally get me in touch with someone that would actually address the situation in addition to having someone come out to look at the problem. I asked for them to plant a few plants of the same kind to compensate for the growth that had destroyed. We had been growing a solid green, small leaf ivy from a single plant for over 3 years and planted it under a magnolia tree as ground cover. We knew it would take a couple of years to fill in but that was OK until Thompson cut back at least 2 years of growth. So I thought I was being fairly reasonable. 
Unfortunately Thompson sent someone out that is either colorblind or incompetent who planted a variegated variety of the ivy next to our solid one. If this was a potted plant then it might look OK but in the ground as ground cover it looks awful and is very noticeable. I let Thompson know I was unsatisfied with their attempt and was told they would need to find the correct plant and it might take several days. I waited a week and nothing occurred I called again and was told someone would be in touch, a few days later is when I began emailing with Alecia who identified herself as a manager. She promised to get me taken care of as soon as possible. I notified Alecia I was leaving town in a week or so and hoped that the issue would be resolved before I left. Just before I left I sent Alecia another email asking her to please take care of the problem before I returned in 9 days.
When I arrived home on June 1st nothing had been done. I emailed Alecia again on the 3rd asking for an explanation and resolution. There was no response to this email just like my two previous emails. I called Alecia on June 8th and left a voicemail on their main number, no one responded again. I received an email from a Bethany this morning (6-11-15) telling me they just can't find the plant I want and they were giving up. I decided to see for myself if there was a worldwide shortage of small leaf solid green ivy ground cover. You will be happy to know there is a bountiful supply of many varieties that I would find acceptable to be used next my existing plant. 
At this point I have had enough of these people and their lying to me. They are obviously lazy or just plain incompetent in pretty much every aspect of their business. They intentionally lead me to believe that this plant was hard to find when in 30 minutes at Home depot and Lowes I found over a half dozen acceptable varieties that are close enough that no one would notice without a detailed inspection. I will fix my own problem now but I am not paying these Jokers for the ridiculous waste of my time they've created. I would have been fine with their giving me some free service up front instead of playing this stupid game for the past month.
I suggest you se someone honest and competent for your landscaping needs.

Excellent service! I have been using them for about 20 years now and I would recommend them to anyone.

I have used these guys for about 4 years - they would always come on Mondays first thing in the a.m.  Up until the last couple of months we were happy with their work.  Sadly, the quality of work changed when a new crew started coming on Monday afternoons instead.  The edging was sloppy at best, weed eating around landscape lights etc was very poor.  I contacted the owner on TWO different occasions regarding this problem.  I gave details and took photographs - he assured me BOTH times that he would let his crew know.  On the THIRD visit, the issue of sloppy edging and weed eating was unchanged - so either the crew had not been made aware of my concerns or they don't care.
I'm not an overly picky person but I expect a job to be done reasonably well.  At least better than I can do!  I cancelled my service and while the owner was apologetic, he didn't DO anything to correct the problem.  I can only assume they don't need my business.

I contacted them by email a week in advance, inquiring about yard service.  I received an emailed quote back.  I called to schedule an appointment.  Was scheduled for 7/21/14 and information to pay in advance.  No one ever showed.  I left my gate unlocked the entire day and night, waiting on them.  The next day, still no showed.  My mom called them and left a message, and I tried to contact them by email, and never received a response.  We had to pay another company to do the work instead.  I emailed them again last night (7/22/14) with a complaint and received an email this morning stating that they are the sister company of another company I had used in the past (Budget Lawn Care) and could not do the work because I owed the other company money.  This was the FIRST time I was notified of this.  NO ONE called or emailed me about this when I sent my email for the quote (it had my name and address on it), after the service was scheduled, or even the day we called to complain..   This company lacks professionalism and good customer service skills.  I should have listed to the warnings of the reviews from other websites. 

Most recent service was "landscape maintenance" where they trimmed our bushes and shrubs.  They did a wonderful job in both the front and back yards.  Thompson Landscape has provided services including mowing and lawn treatment for several years.  We pay the mowing services at the beginning of the season for the complete year and they provide a 5% discount.  Since we only get the bushes and shrubs trimmed a couple of times a year, this cost is not included in the upfront payment.

I do and have recommended Thompson Landscape to my family and friends.  We will continue to use services in future years.

On Dec 3, 2013, at 1:24 PM, Thompson Landscape <[email protected]> wrote:

Dear ,



Your invoice is attached. Please remit payment at your earliest convenience. If you are signed up for automatic payment, then the credit card we have on file for your account will be charged on December 15th.



All regularly scheduled services have been stopped for the season. We will contact you again next year with suggested start dates, however, we will not resume your service until we receive confirmation from you.



Our office will be open to schedule any additional services you might need during the winter except for December 17th through January 5th. We appreciate your business and wish you and your family a happy holiday season!



Sincerely,

Thompson Landscape

972-424-5726



Please give us a call if you would like a free, no obligation estimate for shrub and bed maintenance, mulch, leaf clean-up, and/or fertilization for your lawn and landscape.

    *********************************************

From:

Sent: Tuesday, December 03, 2013 3:57 PM

To: Thompson Landscape

Subject: Re: Invoice 403597 from Thompson Landscape

I have to protest this invoice.  I saw no evidence a crew came to my home on either of these dates.  I say this because the leaves from my oak tree in the front yard and the pear trees in the back still cover the ground.  Had a crew been here the leaves would be cleaned up or at the least disturbed.  I can send photos if you need them.

    *********************************************

From: Chad [mailto:[email protected]]

Sent: Wednesday, December 4, 2013 2:20 PM

To: 

Subject: RE: Invoice 403597 from Thompson Landscape

Hi Robert,

The services rendered were mowing services, not leaf clean-up services. Our crews are instructed not to mow over leaves as they will be cut up in tiny pieces and will cause thatch. Typically they will blow the leaves and mow in the area and then blow them back. I can provide an estimate for a leaf clean-up if you'd like - please let me know.

Thank you,

Chad

     **********************************************

From:

Sent: Thursday, December 5, 2013 11:30 AM

To: 'Chad'

Subject: RE: Invoice 403597 from Thompson Landscape

I guess I wasn?t as clear in my earlier note as I hoped.  My comment regarding the leaves was to point out the leaves from my trees are where they landed over the past month.  The trees still have about half their leaves to I have made no attempt to clean them up and will wait for several more weeks before I attempt that chore.  They were not blown out of the way, the grass mowed and the leaves blown back.  I can tell when the guys have been here from the tire marks in the lawn and the length of the grass blades.  The lack of tire tracks and the leaf evidence indicates to me they missed me those two days.  I wasn?t concerned they missed me because the growth has slowed down between the colder weather and lack of rain.  

I am retired and am here when the crews arrive on the appointed day so unless I was away on those two days I didn?t see the guys.  I checked my calendar and confirmed I didn?t have any appointments that would have taken me away from the house.  Do you wish me to send photos of the yard?

    ***********************************************

Sent 12/17 to Tompson Landscape.

A couple of things I need to say in response to this invoice.  I noted you charged my credit card for mowing services I claim were not provided.  I offered to provide photographic evidence to support my position but the offer was ignored.  I have notified my credit card provider I am protesting this charge and will also write the Dallas BBB. 

I have been diligent in timely payment of invoices when they were presented all this year for services rendered.  When you sent the November invoice I immediately wrote to you questioning the validity of the charges.  As you can see in this message thread I offered evidence of my claim the services were not provided.  My offer was ignored and yet you proceeded with billing my credit card.   Your statement the crew is instructed to blow leaves off the lawn and then mow, and then blow the leaves back strikes me as ludicrous as there was no evidence any such action took place.  If this is how Thompson Landscape does business then I no longer want you as a service provider and will engage a new mowing company to support my needs.

I am very disappointed,

For tree trimming and additional tree services call Scott Taylor at 214-243-0593 or Dallas Tree Pros at 972-704-5356.

For irrigation and sprinkler services call Jeff Stanski at 214-513-0144.

We have used Thompson Landscaping service for many years. Usually our grass is mowed on Mondays every other week. We have 4 animals that we keep locked in the house on the days that our yard service is done. Our gates are kept locked except on days that the lawn service is scheduled. We also have a pet door that leads to contained yard that keeps the dogs from going near our pool and possibly falling into the pool.This past week there was rain that kept them from servicing us on the scheduled day. No one called from Thompson and advised us that the lawn service would be on Wednesday. After arriving home from work we found that some one had climbed over the fence (8 ft tall) and opened the gate. They also opened the enclosed area where are dogs are and mowed the yard there. Upon leaving they left the small yard gate open (allowing the dogs access to the pool area) and locked the main fence gate and climbed back over. We called Thompson this morning and apprised them of the situation. We talked to Kim who offered to not charge for the back yard and then after talking further said no charge for the whole service. My wife called and talked to Kim and asked to talk to the owner. Kim said no and asked if we were going to call the authorities about the illegal access to our backyard. My wife said she did not know and then Kim informed her that we were fired and would not send anyone else. That's alright. We don't need a lawn service that allows illegal access to homeowners property.

I have been a customer of Thompson Landscape for 10 years, and the first 9 years were good.  I had new sod installed last summer, and have called, begged and pleaded with them numerous times to mow the grass high.  I have had to hire Tru Green to try to save the yard, but the final straw was the mowing performed yesterday after a month long hiatus to allow the grass to recover.  They mowed the grass down to a very low level, and when I called I was told I should just go somewhere else since they cannot guarantee that they will always mow my yard no lower than 3 inches.  Basically, you get what you get.  So I did fire them.  They do not care about their customers.

They were punctual and showed up like ghosts to mow the yards. They didn't really do a good job trimming the grass around flowerbeds and landscaping objects. I did have an issue with their customer service that they were exceptionally rude. The last time I spoke with them I had to fire them as I was always treated rudely whenever I called. I do not recommend using them due to the lousy customer service.

.Plus it was cheaper thru ThompsonI'm very disappointed in this company. If I'd signed up for just lawn mowing, I probably wouldn't be writing this. But I also requested weed control and fertilization, for which they use TruGreen.
The lawn mowing was great. I'm happy with that.
I'm not happy with the services thru TruGreen or the professionalism of the people on the phones at Thompson. I asked for weed control and fertilization, and when they said TruGreen, I was wary because I had use them before with bad results. But I spoke with Kim, and she said she had a great experience with them and sold me on it. Plus it was cheaper thru Thompson than thru TruGreen.
TruGreen came out to do their spraying on a rainy day, and didn't do anything. They tech said they would come back. They never did. I called Thompson to let them know. They rescheduled. TruGreen came out and did ONLY weed control BUT NO fertilization. It was written in their document that they placed on my door. I called Thompson to ask why no fertilization was done, and they said it was an all-in-one, even though the TruGreen document said only weed control. I said OK.
So I locked my gates. Then TruGreen comes by to apply AGAIN when nobody is home and the gates were locked, even though everything was SUPPOSEDLY done already I called TruGreen commercial AND Thompson. Trugreen had no idea what was going on, at all. No records of why people go out, and what they apply. But they did tell me that weed control and fertilization are 2 different agents applied in the same visit, not the single chemical that only says weed control.
When I spoke to Thompson to tell them I wasn't getting what I was paying for, i.e. fertilization, Kim talked over me, didn't understand simple statements, and was incredulous that TruGreen had not done the services properly. AND when she got frustrated with me, she simply threatened to terminate ALL my services, including lawn mowing. I asked to speak with someone else, and her threat was the response.
I need lawn mowing, so I backed down. And I will have them mow my lawn until I find someone else. Currently looking.
Basically TruGreen is horrible. And Thompson uses TruGreen.
And customer service at Thompson is horrible. Or at least Kim at Thompson Landscape is. Again, KIM IS REALLY BAD AT CUSTOMER SERVICE, TALKS OVER PEOPLE, DOESN'T LISTEN, AND THREATENS CUSTOMERS.

called several times and sent them e-mails but they never called or e-mailed me.I would have been happy if they woudl have just said they were not available.

We hired Thompson over the summer to mow our lawn and trim and maintain the landscape. The service started out fine. Initially they did a nice job at maintenance, they were timely and thorough on mowing the lawn.
Over a period of  a few months things began to detiorate. The yard would be left messy after scheduled maintenance. There was excess debris in the pool.  To make matters worse, they occasionaly began skipping mowing our back/side yard. We let it go a couple of times until it became more frequent. We reported the oversite to them and they assured it would be corrected. they made no offer of a "service call" was made (or requested) We didn't want any special attention, just for them to reliably continue to mow the back/side. Within 30 days, we reported service failures and they were unwilling to remedy the situation. On at least six occasions they failed to mow about 1/5 of the property. I have lived at this address over 12 yrs and never ever had any service provider with this record of failure. We tried in good faith to come to resolution, but they refused instead reciting their policy that we must report within 24 hours. they also blamed the fact that they "dont always send the same crew" Who checks on their lawn service within 24 hours of the lawn being done? This is ridiculous.
Finally exasperated, we fired them. We strongly discourage anyone from considering Thompson Landscape. They are not customer focused and their crews are poorly supervised.
.

For whatever reason, the lawn crew assigned to me decided not to mow my back yard once service commenced on April 26, 2012. I called the office when it happened and was assured that the crew would be sent back to mow the back yard. They never did. Note that my gate was unlocked on the regular service day and left open on the day the office promised they would send back the crew.  I paid the full price for front and back yard mowing for the April 26th service despite the fact that the back yard was never serviced. When the lawn crew failed to mow the back yard May 3rd, I called again and was assured that the crew would return to mow the back yard the next day. They didn't, despite the fact that the gate was open. At this point my back yard was becoming an overgrown mess, so with no real confidence that Thompson Landscape would resolve the problem with the crew I terminated their service and hired another company. Today I received an invoice for the May 3rd service for the full amount, even though I had been told that for the inconvenience to me, the price would be dropped to the price for just the front yard. When I called to complain, the woman who answered the call didn't seem to have any record of my calls or what had transpired. I had to force the issue to get her to adjust the price of the invoice.at

Always fantastic. In 9 years we have only called once with poor weeding and they came back the next day and fixed it.

They are very reliable and they always come exactly when they tell me they will. They always do exactly what they say that they will and they always make sure to ask me at the beginning of the year whether I would like to change any of my services. I like that they offer an online billing system. Every month they send an invoice with the dates that they will be at my home which I think is nice. They are very responsive and customer service oriented. I have been using them for ten years and have always felt very comfortable having them around my home and on my property. A few years back I called them to ask if they could move me from an early morning time slot to a later one, because they woke up my neighbors baby and they were very accommodating to me.

They started out very professional. They sent out someone to give us a quote and they just slipped a quote under the door. The gentleman showed up with a 5 foot ladder! Not tall enough to do the work. The gentleman spoke Spanish and not very good English and didn't ring the doorbell. Instead of hand pruning and carefully trimming, they just used a power trimmer and went over the surface like a chainsaw. The finished result was not smoothly cut and was terrible. There was a lot of debris left over too.

Lawn mowing was $29 a week for every other week. Takes them around 15 minutes to do both front & back. They sent another company out to do the fertilizer treatment. First treatment not effective so I called Thompson's and no answer so left voice mail canceling that. They sent me a paper confirming the services I had requested which I mailed back & told them I was very unhappy with the fertilizer service and so please cancel that. No dead weeds, no greening up of yard and they also said they treated visible fire ant mounds and nothing happened. Thompson's never responded. Later, requested they do my flower beds. Awful! THEN, I notice yellow stuff on my lawn and I had had my lawn fertilized again. My flower beds, I asked them to come back out & correct They quoted me $65, didn't even touch the backyard, left dead leaves from winter in front beds, etc. No response. I sent them email to cancel my whole service. I then sent them a certified letter return receipt. Never responded at all.