Terra Turf Landscape
About us
Terra Turf Landscape is committed to providing on time weekly lawn mowing service, every other week lawn care and professional landscape service to Allen, Carrollton, Frisco, Little Elm, McKinney, Plano and The Colony, TX. Since 1994 we have provided thousands of clients with the best lawn mowing service and landscape service. We have an A+ rating with the BBB and earned numerous customer satisfaction awards over the years for our lawn mowing service in Plano TX. Including Angie’s List Super Service Award the past 3 years and counting! From weekly lawn mowing to Christmas light installation service, we can handle all your landscaping service needs!
Business highlights
Services we offer
Aeration, Christmas Lights, Edging, Flagstone, Flower Planting, Gutter, Holiday Decoration, Installation, Landscape Design, Leaf Cleanup, Mowing, Mulch, Patios, Retaining Walls, Stamped & Concrete, Stone, Tree, Trimming, Weeding
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 8% | ||
| 4% | ||
| 3% | ||
| 2% |
"We really appreciate you taking time to submit your review! Thank you!"
"Thank you for your review! We look forward to working with you on your upcoming landscaping project."
"Hello! Thank you for taking time to submit your review. We really appreciate your business! Please let us know if you need anything in the future."
"Good morning. Thank you for your review. We are very sorry for the inconvenience and delay in providing your service. We ran a bit behind on a couple jobs that unfortunately pushed your landscape cleanup service back 2 days. Ultimately, we are glad that you were pleased with the quality of service. Please let us know if you need anything addition!"
"Thank you for taking time to submit your review. We always appreciate feedback even when clients are not 100% satisfied so we can find out where we can improve. I looked back at your service that we provided 3 months ago and here are the notes: Do not exceed 1 hour. FRONT BEDS - +remove old mulch, grass and plastic sheet from front flowerbed +weed and turn beds/prep for mulch (we are NOT installing the mulch) **IF ENOUGH TIME in the hour, remove 2 sage bushes Please let us know where we fell short in providing the service described above. Thanks!"
"Good morning. Thank you very much for your business and review! We look forward to assisting you again in the future!"
"Thank you for taking time to submit your review! We really appreciate your business too!:)"
"Thank you for your review!"
"Good morning! Thank you for your review. Please let us know if you need anything additional!"
"Thank you for your business and review! We look for to assisting you on the landscape installation for the front of your home!"
"Good morning. Thank you for your review! Please let us know if we can help with any of your other landscaping needs."
"Thank you for taking time to submit your review. It was a pleasure working for you!"
"Mr. [Member name removed], Terra Turf does not send out automated responses. It is always a live response from a representative in our office. In addition, Snap Fix only provided us with your email as the point of contact. No phone number was provided. We emailed you direct, same day that we received your request from Angie's List/Snapfix. We reached out in attempt to schedule an appointment with you to discuss your landscape needs further. Because our next available appointment times did not work for you, we are unclear why this warranted a negative review on Angie's List? Sincerely, Stacey Brady TTLM"
"Thank you so much for taking the time to submit your review! We really appreciate your business over the past several years. Please let us know if you need anything!"
"Good morning. Thank you for your business and review! Please let us know when you need our help again in the future."
The first invoice that we received was for an inflated amount of time and we were charged for an hour and 45 minutes of time that they spent dealing with equipment malfunctions/replacement. We objected and the invoice was adjusted, but no apology was offered for the overcharge.
We attempted to schedule a time with Matt Brady to have Terra Turf complete the work, but he refused to agree to a specific time and insisted that we should just keep our gate unlocked so that his crew could show up at their convenience. He was, as is his habit when confronted with his company's failures, very rude. When we suggested that we would pay upon completion of the work that was agreed upon, he threatened to place a mechanic's lien on our property (not realizing that he had no ability to do so because of his ignorance of the proper procedures required under Texas law for homestead property).
This is not our first problem with Terra Turf and specifically with Matt Brady. Last year, his crew was several hours late and, as a result, was unable to finish the job without our assistance. We spent 4 hours of our own time working with them to get the work done before it got dark. Brady was argumentative when we contacted him, but later apologized and reduced the charges when we threatened to post a negative review. Last summer, despite the fact that we sent him an email with photographs showing exactly what needed to be done, his crew performed significant additional work that we did not authorize. We opted to pay for the work as a gesture of good faith because it would have been needed within a few months. Obviously, this made no difference.
It's unfortunate that Mr. Brady cannot control his immature behavior and seems to become personally offended whenever there is an issue that needs to be resolved. His crews do good quality work, but dealing with such an unprofessional owner is not worth the irritation. We strongly recommend avoiding this company.
Mr. Brady unsuccessfully attempts to twist reality in the below response. We only used Terra Turf again because he apologized profusely for his previous behavior and provided a significant discount to compensate us for the admittedly unprofessional work. We wanted to provide him and his company with another chance to do things right. Unfortunately, they failed. As expected, he is unwilling to take responsibility and, instead, attempts to obfuscate. We do not believe that a 30 minute window of time is an unrealistic request when the company is at fault for not completing the work that was agreed upon. We could have accommodated a 2-3 hour window on the date that we were originally told the remaining work would be completed, but Terra Turf never called to arrange it after promising to do so. Mr. Brady is dishonest and has every motivation to be exactly that when responding to a negative review.
"[member name removed], It is unfortunate to read your review. Referring to the owner, Matt Brady as "rude", "ignorant", "argumentative", "threatening", "demanding" and "unable to control his immature behavior" is confusing. Initially because these descriptive words are of course invalid, but secondly because you called us to do additional work for your property. This is the second time you have requested we provide service. If Matt Brady is all of the things you mentioned and Terra Turf operates in such an untimely and unprofessional manner, why are you requesting additional jobs to be done on your property? Terra Turf is a customer service oriented company and has received the Angie's List Customer Service Award for the last two years and has a A+ rating with the Better Business Bureau. This award was not received by operating in an unprofessional manner or inflating charges. Quite the contrary. We are an honest company and have no motivation to operate otherwise. When Ms. Everett initially contacted Terra Turf to complete the most recent job, we relayed that we cannot confirm exact times, however, we offered her a 2-3 hour window. This is due to the "unknowns" that can occur with any service company. At that time, she demanded a 30 minute window of arrival. We relayed that was impossible and requested she leave the gates open so that we could trim the remaining bushes in order to complete your requested service. This was also our attempt to work with you as much as possible so that you would not have to wait. The conversation had escalated to a point that a realistic agreement could not be reached. Terra Turf relayed that it was in everyone's best interest for you to simply pay for the services rendered and providing you the option to utilize a different provider who could accommodate your request to arrive at an exact time. At that point, Ms. Everett relayed she would not be paying for any service that had already been provided, until we came back out. Again, this was a request we realistically could not accommodate, however refusing payment was your resolution. Sincerely, TTLM, Inc."
"Thank you for taking the time to submit your review! It was a pleasure working for you and we look forward to assisting with your next project! -Matt"
"Mr. (member name removed), Thank you for your past business. I'm sorry you are unhappy with our billing policy. Honestly, I feel your review was done in haste since we have been providing your service for over a year (Both mowing and landscape cleanup services) and you have never once called about the quality of our service. I understand if you do not want to provide your credit card number for billing, but I'm not clear why you gave a negative review. This is simply our policy that we needed to get a few clients switched over to. We gave you the choice to provide billing info or select another provider. Again, I appreciate your past business! Sincerely, Matt"
"Thank you for your business and taking time to submit your review! Please let us know if we can help again in the future."
"Good morning. Thank you for your business and taking time to submit your review! As discussed, we look forward to working for you on your backyard installation!"
"Good morning. Thank you for submitting your review!"
"Thank you so much for taking time to submit your review! It is a pleasure working for you!"
again. No direction at all, they just knew how to make the front look better.
"Good morning. Thank you for your review! It was a pleasure working for you. Please let us know how we can help in the future!"
"Thank you for taking time to submit your review. Please let us know if you need anything in the future!"
Licensing
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