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Terra Turf Landscape

4.7(
215
)
Lawn Service, Landscaping, Mulch and Topsoil Service,

About us

Terra Turf Landscape is committed to providing on time weekly lawn mowing service, every other week lawn care and professional landscape service to Allen, Carrollton, Frisco, Little Elm, McKinney, Plano and The Colony, TX. Since 1994 we have provided thousands of clients with the best lawn mowing service and landscape service. We have an A+ rating with the BBB and earned numerous customer satisfaction awards over the years for our lawn mowing service in Plano TX. Including Angie’s List Super Service Award the past 3 years and counting! From weekly lawn mowing to Christmas light installation service, we can handle all your landscaping service needs!

Business highlights

Emergency services offered
27 years of experience

Services we offer

Landscape Design, Installation, Mowing, Edging, Trimming, Weeding, Leaf Cleanup, Christmas Lights, Holiday Decoration, Aeration, Flower Planting, Mulch, Gutter, Tree, Stone, Retaining Walls, Flagstone, Patios, Stamped & Concrete

Services we don't offer

Fertilization, Sprinkler Installation

Amenities

Eco Friendly Accreditations

Yes

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • American Express
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 7
    View Gallery

    Assorted photos uploaded by Terra Turf Landscape

Reviews
4.7215 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
83%
4
8%
3
4%
2
3%
1
2%
Write a review

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Showing 1-25 of 215 reviews
Chris W.
May 2020
5.0
Yes, I recommend this pro
$280,000
Professionally executed project
Response from

"Good morning. Thank you for your review! It was a pleasure working for you. Please keep us in mind for your future needs. Have a great day!"

Alan S.
Mar 2019
5.0
Yes, I recommend this pro
$420,000
Great! We delayed the sod installation one week due to freezing weather and the weather was drizzly on installation day but everything went well. The crew removed the old weeds/grass, prepped the ground, added topsoil and then placed all of the sod beautifully. They were careful to avoid damaging my sprinkler system and cleaned up after themselves.
Response from

"Good morning! Thank you for awarding us your business and taking the time to leave your review. I'm glad you are happy with the work provided and we look forward to assisting you with future projects!"

Rosalind W.
Aug 2018
2.0
$12,000
Things did not go will and the owner was very unprofessional when I brought his services and rate to his attention. Do not recommend this company
LISA F.
Jul 2018
5.0
Yes, I recommend this pro
$60,000
I arrived home near the end of the cleanup and was pleased with the results. The debris was stacked neatly at the curb and the yard looked great.
Response from

"Thank you for taking the time to leave your review! We really appreciate your business!!"

Steven S.
Jun 2018
5.0
Yes, I recommend this pro
I have used Terra Turf for several years now. Weekly Lawn Service, Shrub Trimming, Leaf Cleanup, etc. Always excellent work. Even though it should be common sense to home owners, Terra Turf emails notification of schedule delays because of bad weather. That is appreciated. Terra Turf gave my shrubs a much needed trimming today. After completing the trim and cleanup, the 2 man crew put back my 8 American Flags where they originally were. That is going above and beyond and greatly appreciated. I have had other contractors move stuff in my yard and house and never offer to put it back. Including coming home from work and seeing stuff in the middle of my driveway. I recommend Terra Turf for your lawn, shrubs, and flower beds.
Response from

"Good morning. Thank you for your review and for your business over the past several years! It has been a pleasure working for you. Please let us know if you need anything additional!"

K. W.
Jun 2018
1.0
$3,400
I had a terrible experience with them, in particular with a guy named Matt. I hired them in October to cut the grass of a rental property I own in Carrollton; they require your credit card info so they can charge it anytime they want to. They cut my yard several times during the fall and then they wanted to cut it during the winter months when the grass was brown and not growing. I told them that was unnecessary as there was no need to cut it during the winter when it did not grow. When I signed up for service, I was told that they would notify me when they were set to start cutting for 2018 as they didn't have the schedule yet on what days they would cut their customer's yards. Also they were to notify me a day or two before they were to cut the grass so I could let my tenant know to unlock the gate to the backyard. On January 6, 2018, I sent the below text to Matt: To TERRA TURF LANDSCAPE Message body Hi Matt, I spoke with my tenant and we feel there is really no need to cut the grass in January or February so if could hold off for the next two months and not cut the grass and I will see how it looks in March. So per the above email I sent, they were to wait until they heard from me regarding cutting the grass in March. Today March 8, I sent them a text that since the grass was brown, I wanted to make sure that they didn't cut it, but to my surprise, Matt replied that they had cut it yesterday. They never informed me that they were going to cut the grass and they were not supposed to. The grass was brown and dormant and did not need cutting. I texted my tenant and he said they did in fact cut it yesterday but it definitely did not need it. I called my credit card company and found that they just charged $34 on my account. I called Matt and he started laughing at me when I told him about this.....as if he had gotten away with ripping me off and he was taunting me about it. He then threatened to sue me for defamation when I told him that I felt he had ripped me off; and he kept laughing & ridiculing me during the conversation. Terra Turf Landscape never sends you a receipt for the work they do, and as I stated, I only found my yard had already been cut when Matt replied to an email I had sent him. So they charged me for a yard cutting in winter when the grass was brown & didn't need cutting...all because they have my credit card information and can charge it whenever they like. One wouldn't have anyway of knowing if they cut your grass until you get your credit card statement and see the charge on your statement. Lots of people just pay their statement without scrutinizing it so I think this is why they never send a receipt or any type of notification after they cut your grass nor do they notify you beforehand when they will cut your grass. I think this is all done on purpose to get away with cutting the grass during the wintertime when it does not need it and hoping the homeowner does catch on to the scam. Matt eventually refunded the charge my to my credit card after I threatened to contact the police and press charges against him for credit card fraud. Would advise anyone needing their grass to be cut to avoid this place as they might try to cheat you like they did me.
Anthony V.
May 2018
3.0
Mowing and edging was fine. Scheduled to have unwanted vine plants removed from flowerbeds because they were taking over the entire flowerbed. Only weeds were removed and vine was left in place. Billed around $200 for work on top of the regular rate for mow and edge. Called to explain that the primary reason we booked this service was to have vine removed. Service provider argued that we called the vine ivy, and that what was in the flowerbeds was potato vine, so they didn't touch it. Service provider did not feel that it was necessary to contact us to confirm that maybe we actually were referring to potato vine, and instead removed no vine. Let service provider know that we weren't happy with the outcome of the service, and asked if they could remove the vine on the next visit. They said they could for the same fee we paid the first time. We used them for a few more weeks, but this experience ultimately resulted in us finding a different provider. The mow and edge was fine, but they really need to work on their customer service. If your customer is unhappy and they feel like they got almost no value for $200, at least try to work with them on finding a compromise.
Sarah Beth L.
Oct 2017
5.0
Yes, I recommend this pro
work has been done on time, and looks professional.
Response from

"Good morning! Thank you for your business and review. Please let us know when you're ready for us to help with additional projects."

Diane F.
Sep 2017
5.0
Yes, I recommend this pro
Good. They do what you ask them to do and in an efficient way.
Response from

"Good morning. thank you for your review. Please let us know if you need anything additional!"

Mark A.
Aug 2017
4.0
Yes, I recommend this pro
$320,000
Pretty well.
Response from

"Good morning. Thank you for taking time to let us know how we did by leaving your review. We really appreciate your business and will continue to work on improving our processes. Please let us know when you need any additional services."

Dana W.
Aug 2017
5.0
Yes, I recommend this pro
$3,500
Great!! (See above)
Response from

"Good morning. Thank you for your business, A++ review:) and comments! We look forward to working with you! -Matt"

SARA I.
Aug 2017
2.0
$160,000
In mid- May, after a phone call on a Thursday, Matt Brady, the owner, dispatched two men on a Saturday. Things were going well. At the end of the job, there was no invoice. The workers said the invoice would come from Matt. I discussed adding additional sprinklers along the side yard. The men, who did not speak English well, said Matt would call about the cost of adding a soaker, their suggestion for the side yard. Mr. Brady did not call me in the following days. There was no follow-up, no invoice. The next Thursday, I arrived home from work to a front yard with a large hole and mounts of dirt. The same workers had showed up, torn up the front yard, and they were installing a soaker without my permission. I had no idea what the cost would be. I called Mr. Brady and left a message. He returned my phone call at the end of the day, AFTER the work was done. Mr. Brady was rude and accusatory. He said that the crew told him that I wanted the soaker installed. I said there was no agreement. I asked how much all the work would cost. He said he would email the invoice. I still had no idea what the cost would be. I asked for grass to be placed in the front yard to cover the hole left from the digging. After waiting about 2 weeks and calling and leaving messages, about six squares of St. Augustine were placed haphazardly around a front drain. The language barrier with the crew was a huge problem with the men on the job at my home, although they were polite and wanted to do a good job. They were much nicer than their boss. Mr. Brady did not come to my home during the first visit or the second visit. The workers did not set the soaker zone on the new controller to run for more than 10 minutes. It was set to 10 minutes, once a week, like the other zones. Meanwhile, I was emailed the invoice of $1,617.36. I had sticker shock. It would have been more professional to give a bid and seek the permission of the homeowner before digging up the front yard. Two weeks later, I called Mr. Brady. The grass was dying where the soaker had been installed. Matt was very rude on the phone and told me that I was the one who asked for the soaker to be installed. I told him I was relying on his expertise and tried to communicate with his workers, who spoke limited English. They had suggested the soaker, I told him. He reluctantly sent the same men a week and a half later, after I called him several times, leaving messages. Well, we are weeks after the original appointment and we discover that the soaker is working but it needs to run for an hour, not ten minutes, to be effective. Mr. Brady felt I should have known that the soaker must run for at least an hour to be effective. That was my responsibility. Anything he would do would be a favor. He felt he was going above and beyond and my calls were annoying and demanding. For the crew to return, I would incur additional cost. The crew arrives. They suggest installing sprayers instead of the soaker. I call Mr. Brady to find out how much it would cost to install sprayers and remain soaker. Mr. Brady is rude and says he won't authorize his crew to do the work. To my surprise, the crew does the work for free in about 20 minutes. Mr. Brady seems upset that the crew has done the work without his permission. And they said they would do it at no cost. For the first time, Mr. Brady showed up at my home with a hostile attitude toward me. On 7/31/17, I returned from vacation to find my flowers dying and much of the front landscaping in great distress. I worked about 90 minutes to determine that Zone 1 was not working. I reluctantly called Mr. Brady again on a Saturday afternoon. He returned my call at midday Monday. Mr. Brady was very rude. He laid out all kinds of conditions for him to send his crew. He said it would be a week or more and I would have to pay for any work done, unless there was a mistake. I am a television producer/writer, travel extensively for my job. I'm a new widow. My husband died in November of 2016 from cancer. I am doing all the home maintenance management, myself. Mr. Brady is argumentative, speaks rudely on the phone, doesn't obtain permission to do the work in advance. He does not give a bid for the work in advance of the work being done. He says I'm the first and only person who has ever had a problem with his business. I'm now hand-watering my entire front yard, because Zone 1 is not working. Mr. Brady was not concerned about any inconvenience to me. I have no service date for the repair of Zone 1. I paid $1,617.36 on 5-18-17. You would think that price would get better service. I am seeking a better sprinkler service vendor. I'm a long time Angie's List member and have written many glowing reviews. It takes a really awful experience before I will write a review like this one. Additionally, the invoice has no prices, just one final price. So if I wanted to compare his prices, I wouldn't have enough information to do that. This business appears to be a one-person business, which can be very overwhelming and cause customer service problems. Mr. Brady has never answered the phone on the first call.
Response from

"Good morning. I appreciate you speaking with me just a few moments ago regarding the situation and agreeing your comments were not entirely justified and that you would delete your review. -Matt"

John R.
Jul 2017
5.0
Yes, I recommend this pro
$3,000
.
Response from

"Thank you for submitting a review. We appreciate your business and the opportunity to provide quality service. Please let us know if we can assist you in the future. TTLM, Inc."

James C.
Jul 2017
5.0
Yes, I recommend this pro
$15,000
Needless to say I was very pleased and proud that I had hired them and I told them so and wrote a letter to their bosses to let them know. I would certainly hire them again and will whenever their services are needed again. I don't usually give out compliments like this, but hey, when they deserve it, you have to let someone know. I'm sure there are several crews for Terra Turf, but if the others are 1/2 as good as he ones I got, you'll be very pleased. Hats off to Terra Turf. Give those boys a raise! I tipped them just in case you don't.. Nice job. I love it when people do honest work! They didn't ask for anything, they were on their way and I had to stop their truck to tell them thanks and give them a little extra. They were extremely appreciative. Don't hesitate to use this service.
Response from

"Thank you for taking time to submit your review. We are thrilled to hear you enjoyed your experience with Terra Turf. We appreciate your business and the opportunity to assist with your landscaping needs. We look forward to providing service for you in the near future. TTLM, Inc."

James L.
Jul 2017
5.0
Yes, I recommend this pro
$200,000
no problems
Response from

"Good afternoon. Thank you for your review and business! We look forward to helping you again in the future!"

Rosalind W.
Jun 2017
1.0
$13,932
The customer service was horrible especially the owner Matt. I was very surprise.
Response from

"Good morning. Thank you for leaving your feedback. You mentioned that you "went online and did an inquiring about some services they offer". That's not entirely true. You went on line and placed an order for service to be done at your home. Most of the time, clients are extremely happy when we are able to provide the service the same day of their order. As for the charges, the service you ordered was for bush trimming. Our rate is clearly noted on our website, the order page where you selected the services you wanted us to provide and the terms of service. Ultimately, I'm very sorry you were not happy with the experience. We take pride in provide a great service at a great price. Please feel free to contact us again if you would like to discuss further. -Matt"

Clark A.
Jun 2017
5.0
Yes, I recommend this pro
$350,000
The crew arrived later than expected but it was due to weather and catching up with other clients. BUT Matt left a message first thing in the morning to let me know. Much appreciated! Beds were cleaned out, a few crepe myrtles were trimmed back, and more than 20 plants installed in the front bed and a new bed with plants was created in the back yard. They moved existing hostas in the front (the only plants that "survived" from the first attempt) to coordinate with all the other plants installed. And they fixed the lighting. In addition to creating a bed off the patio, they also prepped the entire back length of the yard for additional planting later. Very happy with the work, and with Matt and his crew.
Response from

"Good afternoon. I know you're very busy so I appreciate you taking the time to leave your review. I'm glad you are very pleased with the work we provided. It was a pleasure meeting you and providing your service. I look forward to helping with future projects! -Matt"

Diane F.
May 2017
5.0
Yes, I recommend this pro
$16,500
Went well. They ask for specifics for what you want done and follow those instructions well.
Response from

"Thank you for your review. We truly appreciate your business and look forward to assisting you in the near future. TTLM"

Kevin P.
Apr 2017
5.0
Yes, I recommend this pro
$336,000
Matt did a nice design and the install crew (Ramon and 3 others) was great. They moved the work back a few days because they got behind schedule, and then started later than planned the day of the work - but did finish same day.
Response from

"Good morning. Thank you for your review. I appreciate your understanding as we dealt with the weather delays. I look forward to working with you on the additional projects we discussed! -Matt"

Kevin M.
Apr 2017
4.0
Yes, I recommend this pro
$210,000
A minor mix-up in choosing the color of the stone but once that was resolved everything was great.
Response from

"Good morning. Thank you for your review and allowing us the opportunity to make everything right! I agree that the new stone borders really make your home look great! Please let us know if you need anything additional."

Huel C.
Apr 2017
1.0
NO show. No estimate. For some reason; won't take my calls. Spend my money somewhere else. Very Unprofessional.
Response from

"Good morning. I just tried to call you to speak with you personally about the review you left which is completely false and not accurate at all. I came out and met with you on March 30th at 12:00p. I stayed at your home for close to [Member Information Removed] minutes walking around listening to all your requests, taking notes and pictures of the work you needed done. Because of the scope of work, I asked you to please give me a week or two to prepare your quote. You said that was fine. I'm sorry you had issues trying to contact us by phone. However, we have had no issues with our phone system and receive calls all day long, every day. I would appreciate you replying to my message and letting me know why you left this false review. -Matt"

Brian D.
Apr 2017
5.0
Yes, I recommend this pro
Went as expected. Owner and crew were all very professional and responsive to my needs and requests. I would hire again.
Response from

"We appreciate your review! Thank you for allowing Terra Turf to provide your landscape needs. We look forward to assisting you again in the future. TTLM, Inc. - Stacey"

Mark A.
Mar 2017
5.0
Yes, I recommend this pro
$360,000
They provided work on our old house and we have them coming out to work on our new house as well.
Response from

"We appreciate the continued business! Thank you for allowing Terra Turf to provide your landscape needs!!"

Steven D.
Mar 2017
2.0
$100,000
my issue is they tried to do 2-3 unnecessary mows in the fall and early spring when nothing is growing. I'd send the crew away and call the office and the woman that answers the phone is always belligerent and says that's the way they run their business. Well not at my expense, so I fired them. If they would have handled my issue with some degree of customer service i might have continued.
Response from

"Mr. [Member Name Removed], Thank you for your review. We would like to address your concerns, as we were not given the opportunity when we spoke to you on the phone. Regarding the "2-3 unnecessary mows in the fall and early spring", our schedule is continually the same and is posted for the convenience of our existing and potential clients: http://www.terraturf.com/lawn-mowing-service You may contact the office via phone, email or through our convenient website to request to cancel a service at anytime, prior to your day of service. We are happy to work with our customers and make the experience effortless. Regarding the "woman that answers the phone is always belligerent and say [Member Information Removed] that'[Member Information Removed] the way they run their business", while we are happy to receive constructive criticism, as that helps our company improve, we do not support false accusations. The lady you spoke to stated that we have policies and procedures (such as needing 24 hour notice of cancellation to properly remove service from our route and billing queue) we follow in order to maintain informed crews and satisfied customers. You were unwilling to allow her to finish her statement and maintained an agitated presence from the moment she asked you to re-spell your last name until the moment you said to cancel service. This came after multiple attempts to relay how we operate, so that there was no confusion for future requests. You mentioned sending crews away, however, if you do not contact the office via phone, email or through our website, to cancel a service, we have no way of knowing you do not wish for us to provide the service. The lady you spoke to was simply trying to provide you with as much information as possible, so that you would not have to do this in the future and would have the convenient experience Terra Turf intends for you to enjoy. We have provided a copy of the email we sent, confirming cancellation of your service, the moment your requested it. Our team works efficient, timely and is very sensitive to the needs of the customer. We, in no way, benefit from being "belligerent" as our company has earned the "Angie'[Member Information Removed] List Super Service Award" for several consecutive years, because of our customers being satisfied and returning for more service. We wish you the best. "(Email Status - Service Cancellation) Hi Steve, As you requested, the service at xxxxxxxx has been terminated as of 3/24/2017. I would like to complete what I was attempting to relay when we spoke today, our cleanup crews are separate from our mowing crews. The mowing crews are provided with homes to mow, edge and line trim, each day of the week. Changes to service cannot be made the same day of service. Regarding your request to the crew mowing your property today, to do a cleanup with leaf cleanout, you have convenient options to call us in the office, email or simply submit your order online, anytime at www.terraturf.com. Cleanups are scheduled in order of request. Thank you for the opportunity to provide your service in the past. We wish you the best. Sincerely, Terra Turf Landscape 6505 West Park Blvd Suite 306-296 Plano, TX 75093 Office 972-424-8873 Fax 972-947-3978" Sincerely, TTLM"

Barbara N.
Dec 2016
5.0
Yes, I recommend this pro
It went very well.
Response from

"Thank you for your review!"

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Showing 1-25 of 215

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FAQ

Terra Turf Landscape is currently rated 4.7 overall out of 5.
Monday: 9:00 AM - 5:30 PM Tuesday: 9:00 AM - 5:30 PM Wednesday: 9:00 AM - 5:30 PM Thursday: 9:00 AM - 5:30 PM Friday: 9:00 AM - 5:30 PM
Terra Turf Landscape accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Terra Turf Landscape offers free project estimates.
Yes, Terra Turf Landscape offers eco-friendly accreditations.
No, Terra Turf Landscape does not offer a senior discount.
Yes, Terra Turf Landscape offers emergency services.
Yes, Terra Turf Landscape offers warranties.
Terra Turf Landscape offers the following services: Landscape Design, Installation, Mowing, Edging, Trimming, Weeding, Leaf Cleanup, Christmas Lights, Holiday Decoration, Aeration, Flower Planting, Mulch, Gutter, Tree, Stone, Retaining Walls, Flagstone, Patios, Stamped & Concrete
Fertilization, Sprinkler Installation

Contact Information

6505 W Park Blvd, Ste 306-296, Plano, TX 75093

Service Hours

Monday:9:00 AM - 5:30 PM
Tuesday:9:00 AM - 5:30 PM
Wednesday:9:00 AM - 5:30 PM
Thursday:9:00 AM - 5:30 PM
Friday:9:00 AM - 5:30 PM
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