Terra Turf Landscape

Great! We delayed the sod installation one week due to freezing weather and the weather was drizzly on installation day but everything went well. The crew removed the old weeds/grass, prepped the ground, added topsoil and then placed all of the sod beautifully. They were careful to avoid damaging my sprinkler system and cleaned up after themselves.

I arrived home near the end of the cleanup and was pleased with the results. The debris was stacked neatly at the curb and the yard looked great.

I have used Terra Turf for several years now. Weekly Lawn Service, Shrub Trimming, Leaf Cleanup, etc. Always excellent work. Even though it should be common sense to home owners, Terra Turf emails notification of schedule delays because of bad weather. That is appreciated. Terra Turf gave my shrubs a much needed trimming today. After completing the trim and cleanup, the 2 man crew put back my 8 American Flags where they originally were. That is going above and beyond and greatly appreciated. I have had other contractors move stuff in my yard and house and never offer to put it back. Including coming home from work and seeing stuff in the middle of my driveway. I recommend Terra Turf for your lawn, shrubs, and flower beds.

I had a terrible experience with them, in particular with a guy named Matt. I hired them in October to cut the grass of a rental property I own in Carrollton; they require your credit card info so they can charge it anytime they want to. They cut my yard several times during the fall and then they wanted to cut it during the winter months when the grass was brown and not growing. I told them that was unnecessary as there was no need to cut it during the winter when it did not grow. When I signed up for service, I was told that they would notify me when they were set to start cutting for 2018 as they didn't have the schedule yet on what days they would cut their customer's yards. Also they were to notify me a day or two before they were to cut the grass so I could let my tenant know to unlock the gate to the backyard. On January 6, 2018, I sent the below text to Matt: To TERRA TURF LANDSCAPE Message body Hi Matt, I spoke with my tenant and we feel there is really no need to cut the grass in January or February so if could hold off for the next two months and not cut the grass and I will see how it looks in March. So per the above email I sent, they were to wait until they heard from me regarding cutting the grass in March. Today March 8, I sent them a text that since the grass was brown, I wanted to make sure that they didn't cut it, but to my surprise, Matt replied that they had cut it yesterday. They never informed me that they were going to cut the grass and they were not supposed to. The grass was brown and dormant and did not need cutting. I texted my tenant and he said they did in fact cut it yesterday but it definitely did not need it. I called my credit card company and found that they just charged $34 on my account. I called Matt and he started laughing at me when I told him about this.....as if he had gotten away with ripping me off and he was taunting me about it. He then threatened to sue me for defamation when I told him that I felt he had ripped me off; and he kept laughing & ridiculing me during the conversation. Terra Turf Landscape never sends you a receipt for the work they do, and as I stated, I only found my yard had already been cut when Matt replied to an email I had sent him. So they charged me for a yard cutting in winter when the grass was brown & didn't need cutting...all because they have my credit card information and can charge it whenever they like. One wouldn't have anyway of knowing if they cut your grass until you get your credit card statement and see the charge on your statement. Lots of people just pay their statement without scrutinizing it so I think this is why they never send a receipt or any type of notification after they cut your grass nor do they notify you beforehand when they will cut your grass. I think this is all done on purpose to get away with cutting the grass during the wintertime when it does not need it and hoping the homeowner does catch on to the scam. Matt eventually refunded the charge my to my credit card after I threatened to contact the police and press charges against him for credit card fraud. Would advise anyone needing their grass to be cut to avoid this place as they might try to cheat you like they did me.

Mowing and edging was fine. Scheduled to have unwanted vine plants removed from flowerbeds because they were taking over the entire flowerbed. Only weeds were removed and vine was left in place. Billed around $200 for work on top of the regular rate for mow and edge. Called to explain that the primary reason we booked this service was to have vine removed. Service provider argued that we called the vine ivy, and that what was in the flowerbeds was potato vine, so they didn't touch it. Service provider did not feel that it was necessary to contact us to confirm that maybe we actually were referring to potato vine, and instead removed no vine. Let service provider know that we weren't happy with the outcome of the service, and asked if they could remove the vine on the next visit. They said they could for the same fee we paid the first time. We used them for a few more weeks, but this experience ultimately resulted in us finding a different provider. The mow and edge was fine, but they really need to work on their customer service. If your customer is unhappy and they feel like they got almost no value for $200, at least try to work with them on finding a compromise.

work has been done on time, and looks professional.

In mid- May, after a phone call on a Thursday, Matt Brady, the owner, dispatched two men on a Saturday. Things were going well. At the end of the job, there was no invoice. The workers said the invoice would come from Matt. I discussed adding additional sprinklers along the side yard. The men, who did not speak English well, said Matt would call about the cost of adding a soaker, their suggestion for the side yard. Mr. Brady did not call me in the following days. There was no follow-up, no invoice. The next Thursday, I arrived home from work to a front yard with a large hole and mounts of dirt. The same workers had showed up, torn up the front yard, and they were installing a soaker without my permission. I had no idea what the cost would be. I called Mr. Brady and left a message. He returned my phone call at the end of the day, AFTER the work was done. Mr. Brady was rude and accusatory. He said that the crew told him that I wanted the soaker installed. I said there was no agreement. I asked how much all the work would cost. He said he would email the invoice. I still had no idea what the cost would be. I asked for grass to be placed in the front yard to cover the hole left from the digging. After waiting about 2 weeks and calling and leaving messages, about six squares of St. Augustine were placed haphazardly around a front drain. The language barrier with the crew was a huge problem with the men on the job at my home, although they were polite and wanted to do a good job. They were much nicer than their boss. Mr. Brady did not come to my home during the first visit or the second visit. The workers did not set the soaker zone on the new controller to run for more than 10 minutes. It was set to 10 minutes, once a week, like the other zones. Meanwhile, I was emailed the invoice of $1,617.36. I had sticker shock. It would have been more professional to give a bid and seek the permission of the homeowner before digging up the front yard. Two weeks later, I called Mr. Brady. The grass was dying where the soaker had been installed. Matt was very rude on the phone and told me that I was the one who asked for the soaker to be installed. I told him I was relying on his expertise and tried to communicate with his workers, who spoke limited English. They had suggested the soaker, I told him. He reluctantly sent the same men a week and a half later, after I called him several times, leaving messages. Well, we are weeks after the original appointment and we discover that the soaker is working but it needs to run for an hour, not ten minutes, to be effective. Mr. Brady felt I should have known that the soaker must run for at least an hour to be effective. That was my responsibility. Anything he would do would be a favor. He felt he was going above and beyond and my calls were annoying and demanding. For the crew to return, I would incur additional cost. The crew arrives. They suggest installing sprayers instead of the soaker. I call Mr. Brady to find out how much it would cost to install sprayers and remain soaker. Mr. Brady is rude and says he won't authorize his crew to do the work. To my surprise, the crew does the work for free in about 20 minutes. Mr. Brady seems upset that the crew has done the work without his permission. And they said they would do it at no cost. For the first time, Mr. Brady showed up at my home with a hostile attitude toward me. On 7/31/17, I returned from vacation to find my flowers dying and much of the front landscaping in great distress. I worked about 90 minutes to determine that Zone 1 was not working. I reluctantly called Mr. Brady again on a Saturday afternoon. He returned my call at midday Monday. Mr. Brady was very rude. He laid out all kinds of conditions for him to send his crew. He said it would be a week or more and I would have to pay for any work done, unless there was a mistake. I am a television producer/writer, travel extensively for my job. I'm a new widow. My husband died in November of 2016 from cancer. I am doing all the home maintenance management, myself. Mr. Brady is argumentative, speaks rudely on the phone, doesn't obtain permission to do the work in advance. He does not give a bid for the work in advance of the work being done. He says I'm the first and only person who has ever had a problem with his business. I'm now hand-watering my entire front yard, because Zone 1 is not working. Mr. Brady was not concerned about any inconvenience to me. I have no service date for the repair of Zone 1. I paid $1,617.36 on 5-18-17. You would think that price would get better service. I am seeking a better sprinkler service vendor. I'm a long time Angie's List member and have written many glowing reviews. It takes a really awful experience before I will write a review like this one. Additionally, the invoice has no prices, just one final price. So if I wanted to compare his prices, I wouldn't have enough information to do that. This business appears to be a one-person business, which can be very overwhelming and cause customer service problems. Mr. Brady has never answered the phone on the first call.

Needless to say I was very pleased and proud that I had hired them and I told them so and wrote a letter to their bosses to let them know. I would certainly hire them again and will whenever their services are needed again. I don't usually give out compliments like this, but hey, when they deserve it, you have to let someone know. I'm sure there are several crews for Terra Turf, but if the others are 1/2 as good as he ones I got, you'll be very pleased. Hats off to Terra Turf. Give those boys a raise! I tipped them just in case you don't.. Nice job. I love it when people do honest work! They didn't ask for anything, they were on their way and I had to stop their truck to tell them thanks and give them a little extra. They were extremely appreciative. Don't hesitate to use this service.

Things did not go will and the owner was very unprofessional when I brought his services and rate to his attention. Do not recommend this company

The customer service was horrible especially the owner Matt. I was very surprise.

The crew arrived later than expected but it was due to weather and catching up with other clients. BUT Matt left a message first thing in the morning to let me know. Much appreciated! Beds were cleaned out, a few crepe myrtles were trimmed back, and more than 20 plants installed in the front bed and a new bed with plants was created in the back yard. They moved existing hostas in the front (the only plants that "survived" from the first attempt) to coordinate with all the other plants installed. And they fixed the lighting. In addition to creating a bed off the patio, they also prepped the entire back length of the yard for additional planting later. Very happy with the work, and with Matt and his crew.

Went well. They ask for specifics for what you want done and follow those instructions well.

Good. They do what you ask them to do and in an efficient way.

Matt did a nice design and the install crew (Ramon and 3 others) was great. They moved the work back a few days because they got behind schedule, and then started later than planned the day of the work - but did finish same day.

A minor mix-up in choosing the color of the stone but once that was resolved everything was great.

NO show. No estimate. For some reason; won't take my calls. Spend my money somewhere else. Very Unprofessional.

Went as expected. Owner and crew were all very professional and responsive to my needs and requests. I would hire again.

They provided work on our old house and we have them coming out to work on our new house as well.

my issue is they tried to do 2-3 unnecessary mows in the fall and early spring when nothing is growing. I'd send the crew away and call the office and the woman that answers the phone is always belligerent and says that's the way they run their business. Well not at my expense, so I fired them. If they would have handled my issue with some degree of customer service i might have continued.

Their excellent I've use them three times.

ON TIME, PROFESSIONAL AND GREAT WORK.

The actual trimming of the trees was done well, but all other aspects of the business transaction were terrible and unprofessional. This was not a good business transaction. 1st: I prepaid $110 for 1 hour of landscape/yard work by a 2 man crew. After the work was completed, I was told the 2 man crew needed almost 4 hours to complete the trimming job and therefore I would be billed an additional $260. I can not begin to tell you how unprofessional this sort of UNAUTHORIZED bill increase practice is. If a company sees that a particular job is going to be significantly more than the customer thought, then stop to notify the customer of extra work needed and get authorization to continue work with the increased costs. 2nd: All of the trimmings from hedges and trees were not hauled off. They were not even bundled in a way that could be easily hauled off by city trash services. They randomly piled the trimmings behind my backyard fence. I later had to rent a truck and haul the trimmings of the dump at a total expense to me of $45. 3rd: When the company called to collect extra money, I voiced my displeasure in their unprofessional way of handling my particular situation ( the surprise increase of $260). I was told that they had been in business for 20+ years, that they were not interested in me telling them how they should have professionally handled my transaction, and that I had 2 choices to either pay bill or have a lien placed on my house for non payment. After much back and forth, I just finally said enough is enough and I offered to pay 1/2 of the additional $256 charged. They agreed, I paid the $128 and our business was unsatisfactorily completed. There are too many companies out there telling you how professional they are. Any overnight scam artist can set up a quick company or service and give lip service about how professional they are while ripping you off. I understand that no company is perfect. Many times mistakes, misunderstandings, or major blunders can happen even when a company is diligently trying to provide excellent customer service. So the way that you have to judge a good company is by the way in which that company steps up and professionally handles its customers after these mistakes or misunderstandings occur. After doing business with this company, I learned 2 things about them: a) At least with me, they provide slightly above average landscape services with well below average customer service. b) At least with me, they were more willing to threaten to place a lien on my home than to ensure that I was a happy and retained customer

Went really well once they showed up

They were on time and did a great job. It was definitely better than buying bags of mulch and spreading it myself. There was a little confusion on the billing which was quickly and professionally resolved.

They did a great job. They cleaned both beds, which were a complete mess, and were very thorough. It went so well I'm going to have them back for more landscaping.