Southern Painting Collin County

They came by, gave me an appraisal.  I got two others and they were not the cheapest or the highest.  I had heard they did great work from a co-worker, so I went with them.  They showed up in time - took down my gutters, replaced wood and painted exterior.  Two story house approximately 4,000 square feet and they finished it in 2 1/2 days.

Very good service. They are excellent and got really good reviews in the community.

Southern Painting did a top-notch job! I called to schedule and they were out to work just two days later. They finished a HUGE job in just 2 days (inside and outside.)  I wish I had taken before and after pictures of the chimney work because it is beyond my expectations. They performed minor texture work before painting, the interior, and they even left me with the matching paint sample for future reference.  I was quoted $1,000 more for the same jobs, and that didn't include materials.  The workers were very diligent and respectful. I just couldn't be any happier - job was performed with great speed, quality, and  price! I will absolutely call them back in a few months for exterior painting.  At that time, I will look nowhere else.

I went with another company

They were pretty good. It took a little longer than I expected. They had great communication and professionalism.

I thought they did a good job.  I called to have something redone and they did that nicely.  I think they are very professional.  I had trouble with scheduling the salesman and the power wash, but it was resolved in the end.  They did everything they said they would and I have no complaints because they did a good job.

Quote - fast & fair. Time to schedule - the week after quote was approved. Paint crew - clean, fast, efficient, final paint looked great!

They are very thorough, and we’ve been happy with outcome of their work.

September 21, 2011.

We are not interested in getting into a tit-for-tat discussion, but believe the record needs to be corrected.  Southern Painting states that they repeatedly tried to respond to our letter.  That is untrue.  We have caller ID on our phones and know who calls, even if we don't answer a call.  All calls are kept in the ID system until we delete them.  NO ONE from Southern Painting tried to phone us, nor came to our door regarding our complaint, nor did they send us a letter.

Regarding the light fixture screws being put in a vanity -- what vanity?  They put the screws in a top dresser drawer in the bedroom and that's where the contractor was looking for them.  And yes, he had his hands in the dresser drawer.   No doubt about it!  We were particularly concerned about catching him with his hands in the drawer, because that particular drawer had confidential information in it (social security card, etc.).  Our mistake.  We'll never leave items like that in a drawer again, even when the contractor states their crews are bonded.  Yes, they did lose a screw cover for the light fixture.  

There was NO detailed walk-through after the job was completed.  The contractors were late getting to their next job and were hurrying to leave our premises.  Two of the four-person crew had already been dispatched to their next job, leaving only the foreman and his helper at our home on the last morning.   An unhurried detailed walk-through would have resulted in our finding the issues we later brought to their attention.

When the tile on the shower frame was broken, the foreman  told us about it.  To his credit.  But later he informed us that his associate, who had gone to the office with our payment, was told by Mr. Wells that "you never, never admit to a customer that you caused a problem."  Honesty?  Who's being honest?    What this tells me is that Southern Painting is more interested in covering their goof-ups than being the upstanding company of integrity that they want to claim.  Sad, really.

As for problems with other contractors, Southern Painting's account is basically true.  We had some issues, which is not unusual in a project of this scope.  All issues with other contractors were resolved to our satisfaction.  Not so with Southern Painting.

As far as unfinished work, the attic access frame still remains unpainted.

As for damage, the ceiling is still damaged.

As for insults about our ability to be a general contractor,  we aren't concerned about this kind of nonsense.

We are so disappointed, because Southern Painting really did do an excellent job for us in 2009.  But they failed on this project and we would have thought they would have tried to resolve the issues with us.

Our big mistake here is that we used Southern Painting, because of their low-cost bid and our previous good experience with them.  We should have selected a paint contractor who had good ratings on Angie's List.

Salesman showed up on time & was very courteous.    Estimate stated job would take 3 days.  Job started a few days later  & finished in two days.  We emphasized that the workers be very careful of our plants, shrubs, etc. & to clean up at the end of each day.

Very easy to work with and professional to deal with the team.

They were punctual and professional. I was pleased with the quality of the service provided and the work has held up.

I was not happy with them. Their prices were reasonable. I felt that the prep work could be better. They spray painted over cobb webs or something. They pressure washed everything and two guys came back to paint. I noticed that the pressure washing had not gotten all the corners and cobb webs down. To me, it seems like if they had a dry brush they could have just knocked it down and you have to be able to see that when you are painting. You are looking where you are painting so to me prep work could have been improved.

The final work was fine but they had to come back and fix their initial work. They didn't check to see if the area had completely dried out before starting the work. So they performed the work but a day later, a yellowish stain had developed from moisture. They did come out immediately and fixed this but I felt like this is something they should have been aware of. The patch in the ceiling was so/so - you could tell where they did the patch although I think it is hard to make a patch in the ceiling and it not show.

They were very good, professional, honest and forthright. They were really sharp and were very comprehensive in their approach. They did a superior job. They were little on the expensive side, but they were really good for professional painting job. If I had the money to pay them to get the painting job done right now, then I would probably have selected them. They call the people who come out as sales people, but they are consultants who look over your whole situation. They take care of the measurements and are very thorough. I can?t say enough good things about them. If need be, then I would use their services in the future too.

The response to the call was fast, service good and the job was done well.

The experience with them turned out great. We took off and got three bids. They came in and did a good job of painting that. Their price was a little higher but it was worth the price actually because they went far & above than what they would have done normally. We have already used them twice and would use them again if needed. They were outstanding more than what we had expected so we would highly recommend them.

They were on time. They did a good job. There are no relishes with the work that I can see.

They were very professional. They did a very good job and were neat and punctual. It was a very good experience.

Judy at Southern Painting has been an excellent partner in the completion of this work. From choosing color to getting the best teams in while working nicely with our schedule.

The painters showed up on time, finished before the estimated date, and were very friendly and respectful. I have two young children and this was very important to me. The did an excellent job with minimal mess.

The painters arrived on time and completed work in 2-1/2 hours. However, within two hours after they left, part of the area they repaired began peeling. They came back the next day and scraped a much larger chunk of old acoustic material and then resprayed and repainted. This time everything adhered and the ceiling looks great. This was a challenge because the ceiling is 24 years old. We would have wished they could have gotten it done the first time out, but they were quick to respond and we are satisfied with the results.

Worst painting company in town, I don't know how they are still in business: Their marketing materials state there will be an English speaking foreman on site, we were left with several non-English speakers for a full day. They broke a valance. Prep work wasn't done correctly so the work needed to be redone in less than a year. The painters also cleaned their brushes in my lawn managing to kill a shrub. I contacted them regarding these problems and they didn't care. Follow up: Southern Painting is LYING in their response to my complaint. Their English speaking foreman was NOT PRESENT ON THE JOB SITE FOR A FULL DAY!!! On Day 2, he did leave to go get supplies (leaving me with not English speakers on site), but on Day 1.

They did my entire house a few years ago, and they did an amazing job that's why I called them back. The crew was very polite and cleaned up well after themselves. They asked if they could stay later just to get ahead. They worked well with me. I don't think I could of got a better crew. The sales lady is super too.

Did not use - did not respond to a second request for interior quote.