Riverbend Sandler Pools

It is going very well, on target.

I called Riverbend after not receiving a response from the service department of the company that built my pool. Riverbend answered promptly and was professional and friendly. I explained my needs and they made an appointment for a serviceman to come the following day. Our service personnel arrived on time, explained what he was doing and answered all my questions. He found there was only a minor adjustment needed on the valve. I was very impressed with the entire experience I had with Riverbend Sandler.

We used a salt system for the chlorination but ran into some issues and their warranty people came out and re-plumbed because of the issues with our natural stone. They refunded for the salt system and replaced all the stone coping at no charge. They stood behind their product and went beyond the call of duty.

Estimate process was fairly simple. Estimator came to the house and took photographs of the existing plaster. Riverbend Sandler was the original contractor that built the pool, and the plaster job was only 5 years old. The warranty on the original plaster was for only 1 year, and after the first year, the plaster experienced a significant amount of mottling that really detracted from the appearance. I went to the Riverbend facility to review existing colors and applications of the Riversand product to determine which type I wanted for my pool. The estimator wrote up a contract for $7050 with an $800 discount, and then applied the 10% discount as long as I signed the contract by the end of the month (which was in 3 days). Does this hack sales tactic even work anymore? I was completely put-off by this technique considering I was a loyal Riverbend customer. Also, based on our other estimates, they were over-charging by about $1000. Not a good experience.

I liked the job that they did and they are the ones who built the pool in the first place. The pool is great and have kept it up very well and are great about explaining everything that they do and educating us on pool care. We always receive plenty of options for service.

They came out immediately, fixed the problem and I was very pleased. They didn't overcharge me or suggest things that weren't needed.

Very happy with the service I received. The repairman gave a good explanation of what he was doing, how he had diagnosed the problem, and how he verified it was fixed. All in all a very good job.

DID EVERYTHING THEY SAID THEY WOULD DO. WERE VERY GOOD AT COMMUNICATING AND FOLLOWING UP TO MAKE SURE THE JOB WAS DONE TO MY SATISFACTION. FOLLOW-UP ON WARRANTY ITEMS HAS BEEN EXCELLENT.