Maid Brigade of Plano

They did a good job.

.

unknown

unknown

unknown

unknown

unknown

.

.

.

.

They did a good job! We have them come in twice a month. What I like about them is they do their work, and they use nontoxic cleaners.

The two ladies that came out were very professional and friendly. One of them even had doggy bisquits for my dog. That is not the issue. I explained to the main housecleaner that I am in the process of selling my home and needed a detailed cleaning as a professional photographer was coming to take photos to upload to a realtor site for selling homes. My home was pretty much clean and had very minimal furniture. I wanted them to clean the mini blinds, base boards, items that would be noticed when showing a home. My account was charged right away before they arrived $248 for a two hour and 56 minute minimum. The ladies only finished one third of my home by the two hour and 56 minute minimum. They could have stayed longer but would have charged an additional fee per hour that they stayed over. I made the mistake of not thoroughly checking their work before they left as I was busy organizing my garage while they were working in the house. After they left, my husband went through and asked me what they did because when he went through the rooms that they "cleaned" he had dust on his fingers. He took pictures and showed them to me. I contacted Maid Brigade and let them know that I was very dissatisfied. The person that I spoke with told me that I would get a "do over" and proceeded to schedule a cleaning for another day. After thinking about it, I contacted Maid Brigade and told them that a "do over" would not cut it because as I had explained before, the cleaning was needed for a photo shoot that was going to occur the next morning. I had to go behind and reclean before the photographer showed up the next day. Maid Brigade offered to take $50 off of my total charge but I felt that it wasn't enough. I provided them with pictures (proof) and asked to have a supervisor contact me. The supervisor never contacted me to discuss further. I will never use them again and will let all of my friends/acquaintance know not to do business with them!

I have used them regularly for about a year. I think we pay monthly. They did a good job, and they did everything that they said they would do. They would do anything with an extra service charge. They were fair priced. I think they were responsive. They kept changing the people that did the work. They started with the same people and they were really good and they switched and it all went downhill. You have to give them instructions on cleaning the house, on materials and things like that, and with new people I need to do it all over again.

They get the job done in under an hour. They do a nice job. The team we currently have is really good. They are always there and available to serve you. They are also very professional. I would recommend their services.

They are very punctual and reliable, never having missed a scheduled date. The initial cleaning was spectacular. Recurring cleanings are very good. Very occasionally I'll find a small thing they missed (like dusting the top of a tall dresser). They do clean with "green" products, so the house doesn't "smell" clean. But it looks good when they finish. They always leave a comment card and will call and fix the problem if I raise any issues. My only significant complaint is that they're quite pricey.

They have been a pleasure to deal with from start to finish for many years. Robin and the team in the office are always friendly and responsive and take care of any issues that may arise. Usually the same team comes out and does a great job on the basic cleaning, plus you can add services as you need them like refrigerator cleaning. In the rare event that something was not done to your liking (which I can say in 8-9 years of service is really rare,) they make it right. Plus, they even came out and unlocked the house once when my mother locked herself out when I was out of town. Good people and good service.

It was a long time since we first found them. It’s a good company. We spend about $110 bi-weekly for the work. They primarily focus on using as many eco-friendly products as possible. Although I was not as satisfied as I could be with a couple of the people that came out to do the work, they always did a good job of remedying the situation. I would continue to use them in the future.

They come and clean the house. The do the things that I ask them to do and they do a good job. We would use the company in future for a while.

Good job 1st 2 times out, then once more a couple of months into it. The rest of the time entire portions of the service were not done. Whole sections of room not vacuumed (therefore obviously not mopped), rarely did they dust, most times whole sections of countertops not wiped much less cleaned and cleaning only "down the middle" of the rooms. Unless I left a note specifically asking them to make sure they did it, they did not vacuum/mop the edges of rooms/hallways. There were always dust bunnies in the corners & where floors meet baseboards. Unless I asked, they did not clean the floor around/behind the toilet, nor did they dust. One time they did it all - vac/mop even close to walls, cleaned all counters, cleaned behind toilet, dusted. Then, never again. Since they did it that one time, I know I was not expecting more than what they were capable of doing in the allotted time frame. They never responded to my requests for someone to come out & investigate my concerns, though this is something they tout they will do, "respond w/in 24 hours & send someone out to do the job right". Once they didn't show up, but I did get a call from the team saying they were at my house, but the key didn't work in the storm door lock. I don't have a storm door. I gave very clear instructions that I wanted to s/w customer service before rescheduling, but instead of calling me back to discuss, they'd just leave me a vm or send an email that they were sending someone back out to clean. I had to call/email several times over several days to make sure they understood they did not have permission to enter my home until I s/w customer service. That never happened, so I canceled my service. That just about took an act of congress, too. This company is extremely responsive when you are looking to hire them on, however, they vanish when there is a customer service issue.

I started using Maid Brigade because my niece and her husband were "retiring" from their housecleaning business. They always did such a great job and my house was sparkling clean and smelled nice after they were done. My niece did research on BBB and saw that Maid Brigade didn't have any issues, so she recommended I call them. I wanted to make sure I used an insured/bonded service. The initial clean they did was great, even though the house didn't really smell clean, but they attributed that to using "green" products with no smells. But when they started the regular bi-weekly cleanings, the quality went down drastically and after observing, their "green" products were just soap and water. One of the biggest issues, is they kept sending different teams and I would have to go through instructions for wood floors, etc. with each new team. If I was home during the cleaning I would have to do my own walk-through inspection and literally had to point out things they missed that they were typically very obvious things like didn't dust the coffee table in my den, didn't run vacuum in my bedroom, only cleaned one of the sinks in the bathroom. Things they should have noticed themselves. If I wasn't home, I would come home and literally have to reclean my house because they would miss an entire room or use the floor attachment for the vacuum on the carpet. They did such a poor unacceptable job on every visit. The customer service rep was very responsive and always tried to make amends with percentage off the cleaning, or a free additional service next time (refrigerator cleaning, oven cleaning, etc.), and one time they offered a free cleaning, but all I wanted was to come home to a clean house like I was used to with my niece. I was paying them for a job they weren't doing. Maid Brigade charged about $50 more per cleaning as well, so my expectations were that they at least did as good a job as my niece. The whole reason I wanted someone to clean my house is because I travel so much with my job that I didn't want my precious weekends to be spent cleaning the house. Also, their teams didn't speak very good English, if at all, so trying to communicate to them was always a challenge. It was an overall very unpleasant experience with them.

I started using Maid Brigade 2 years ago because I couldn't get a recommendation for a cleaner in my area of town, and I wanted a licensed and bonded company in lieu of personal recommendations. They've done such a mediocre to poor job, I felt the need to write this review since joining Angie's List recently. When I first signed up for service, they were very responsive and professional. They gave me a printed packet of information about their services, did an in-home tour to find out exactly how I wanted my house cleaned, and made me feel like this was a reliable service. Service quickly fell to mediocre, and to even poor by the time I broke up with them. When they first started cleaning my house, everything in it was a year old. We had a complete, tear-down-to-studs renovation and installed travertine tile in the bathroom, all new cabinetry, etc. By the time I broke up with them, we had terrible mold and mildew build-up in the bathroom, and regular collections of hairballs and dust around the baseboards and kick-plates of cabinets. For a while, I thought the mold build-up was due to infrequent cleaning, and that we should have the house cleaned weekly. I've since realized that a proper cleaning, even just once every two weeks, should have kept the mold and mildew at bay. I called several times to have the bathroom re-cleaned. It didn't seem to make any difference. Robin, the customer service person who answers the phone calls, was always very courteous, but she finally said that they only use "green" cleaning supplies, and if I wanted the mold killed by something strong like bleach, I'd have to do that myself. I explained that if the bathrooms had been properly cleaned in the first place, I wouldn't have a mold problem. She didn't have an answer for that, except to say that I could call to have any part of the house re-cleaned within 24 hours of a cleaning whenever I'm not satisfied. The re-cleaning never seemed to have any effect, so I stopped bothering to call after a while, and started looking for a better cleaner. When I finally broke up with them, they didn't even bother to ask why and just mailed me my key.

I've had them come out more than once. Though the workers were nice, I feel the service is too expensive for what you get.

Apparently I misunderstood the scheduler, I thought the $200 charge would give more than 3 hours and the maids would have time to complete all the rooms, wash the baseboards, tidy up, etc. The ladies worked every minute of the 3 hours, it just wasn't enough time. I thought the charge would include more time, because the last cleaning company I employed charged $140.00 and the house was as clean as a whistle. I called the company and told them about my experience. They did not call me to check on the job afterwards, just left a message while the ladies were here for authorization to pay more for more time to spend cleaning.

PROFESSIONAL, WORKED WITHOUT SUPERVISION AND SEEMED VERY TRUSTWORTHY. THEY WERE VERY SWEET TO MY PARENTS, WHO WERE BOTH VERY ILL. THEY CLEANED VERY THOROUGHLY.