UPDATE AS OF 5/5/16: Unfortunately, shortly after I wrote my review, my wife and I discovered workmanship problems or problems related to the work that was done. As you can see from the added pictures, the paint on the front door blistered in many places. Additionally, we found some drip spots along the eves. Seemed straight forward to get remedied, perhaps in just one day. However, every time she contacted Walter over multiple weeks, she received a promise to perform, and then he did not show. So I started calling. As we headed into the wintry weather, he expressed concern about having the right weather conditions and so I asked him what those were and then eyed the forecasts. I called him days before those ideal weather conditions to see if he could come out. He would promise to perform. He didn't show. Further discussions and him saying "This is a priority for me." After six months, it's clear he does not do what he says he will and and he will not fix the problems. We had a fair price (above some competing quotes) for him to do the work and he should treat his customers better. If you aren't going to come fix the problems, say that instead of stringing folks along for months and wasting everybody's time. The rest of the job seems good, but I had to update the ratings to reflect these problems and make you aware this might happen. If I had to do this over again, I would go with another local company like Village Pro Painters in Flower Mound (with whom I have no affiliation and no benefit for this reference). Their quote was 30% less expensive, 50% faster estimated time to complete, had a very clear contract, included a written warranty for paint and labor, and wanted no money up front. ORIGINAL REVIEW: I started with 22 potential local (DFW metroplex) vendors and then compared Angies, Google, Yelp, and BBB reviews and ranked vendors by years in business (minimum 10 years required), being listed on more review services, and fewest valid negative reviews. I had the top six vendors come by and give written estimates. Walter was the only non-incorporated vendor.
There is something special and especially useful (effective communication) in working with the sole proprietor who is doing the work. Walter wasn't the highest or the lowest bid for this job. He was the one who clearly had the most experience and really was going to do a great job for us. He made it clear he wanted the job, without pressuring us. I was worried about the lack of warranty and risk related to on-the-job injury, but it worked out fine. My only other doubt was from what I read on-line about hand roll/brush versus spraying. Here's the professional difference: His hand brushing put a much better coat on then when I had the house sprayed back in the early 2000's.
Walter cares about the job and the outcome and I told him up front I was more interested in a job well done (hence willing to pay for the highest quality paint) than a job done on a given time table. The original quote did not specify the replacement of 2 large garage jambs (with trim) or the replacement of trim on the chimney--but that was what was needed to do the job well. Walter did not ask for more money, but people should be paid for good work (as another reviewer noted, a man's gotta eat!) they perform so we paid him more than the original quote because that just seemed fair to me.
At the end of job, Walter asked me what else was needed to bring the job to a close and my wife and I told him (all really minor cosmetic stuff) and he just got it done. None of that endless circle of things to get done--it was just done. I didn't even have to swat away requests to put a sign in my yard.