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On 7/23/15, we requested an estimate for a master bathroom remodel via the company's website.  On 7/25/15 after receiving no response, I called and made an appointment.  Their representative made an appointment for William to come to our home on 8/6/15 at 11:00 a.m.  A few days later, the same rep. called to make an appointment from the email inquiry that I originally sent.  I told her we had already made an appointment by phone and she confirmed the date and time.
William did not show for the appointment.  Nor did we receive a call to reschedule and allow us to readjust our schedule.  We were not really sure how this error occurred as the appointment day and time was confirmed.  It is our thought that when we filled out the website contact sheet, it did ask our budget and comments about what we would like done.  At that time our wish list probably was greater than our projected budget which we estimated would be 5,000-10,000.   However, having never had the remodeling experience, we did not have any idea of the cost involved for what we wanted to have done.  As of today, we have had two other companies give us estimates and now realize that our budget will be more in the 20,000 to 25,000 range.  We must assume that DFW Improved didn't want to work with  our original budget estimate.   I'm sure one of the other companies we interview will be able to give us the master bath of our dreams.  And yes...we can afford it.

I have used Angies list for several handymen, contractors etc and have never gotten one that came back to finish or called back.

Very good.  This is second time I have used DFW and they are consistently good.  The manager William is very friendly and easy to contact.  While there were the usual minor problems, once I let William know about it I had an answer or it fixed the next day.  I had almost no problems with the exterior repairs and painting.  The interior painter was a bit messy and they had to come back twice to get things right.  In my personal experience in the past with painters, this is not an uncommon problem, so I don't blame DFW for it.  Its extremely hard to get a painter that is good, punctual, and thorough.  And if they are that good they are usually booked for the next 6 months.
Overall I was very happy.  They did the job they promised, they did it quickly, and they corrected any problems I found within a day.

Did a wonderful job, very neat lines, cleaned up all of their mess. Very friendly and professional.

There was a problem with the paint color (was brighter than supposed to be) and they made it right, no argument and no extra cost. I live out of state (was a rental property they were working on in preparation for a sale). They repainted everything and worked with me to sort out the best color to fix the problem by sending me text messages with various samples to chose from, as well as comparison photos showing before and after, as well as in progress.

Would highly recommend. Very honest.

He came. He measured. He gave us an estimate.

DFWImproved is the best contractor I have worked with. The sales guy (Garrett Lambert) was knowledgeable, listened to what we wanted to do, used the same software as the insurance company and did a great job working with the insurance appraiser. Chad McCormick was the PM for the job and he did an excellent job managing the sub's, ensuring they knew what to do and getting the subs to the job as planned. Was also very impressed with the custom cabinets as the they fit perfectly the first time and they were able to match the color of the other existing cabinets that did not need to be replaced. All of the sub's did great work, made every effort to partition the areas they were working in to ensure the mess was contained and cleaned up before they left. I was shocked they were able to get our large single piece granite counter top out without breaking it.
Great company to work with. High recommend them. Will definitely use them again.

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The long process to have our bathroom remodeled could have been so much smoother. While the finished product is pretty much what we wanted, the process was aggravating. We started the remodel with demo on April 16, 2015. Nine weeks later we are finally done. What was supposed to be a 4 week job more than doubled. There were several weeks when we had no subs scheduled to work. There were times when subs were scheduled and no one showed.Some subs had to come back multiple times because their work was messed up by other subs.  From the first pre-construction meeting we told Kenneth ( the sales person) and Chad ( the project mgr.)  that we prized communication over almost anything. If someone can't come, fine, just let us know. Unfortunately it did not happen this way. When the painters started painting our master bedroom, I came home just as they were cutting in the paint. It was the wrong color. Kenneth happened to be here and had a paint fan deck with him. The color was indeed darker than the color I picked. I was still charged for the correct color although I had made no changes. Chad tried to tell me that paint dries lighter. It doesn't, it dries darker. Every time i brought something to Chad's attention, his response was "that's the way it goes in this business". I won't be using DFW Improved again, and that's the way it goes.

Case was extremely nice and was up front that they would not be the cheapest quote I received.  I was not looking for cheap, but was not prepared for DFW to be 25% - 30%  higher than the other 2 quotes received.  All in all, Case was thorough and provided prompt responses via phone and email with all my questions.  I did appreciate his candor regarding cost.  I will consider them in the future.

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This particular process didn't go well at all.  This was the third or forth project I had called DFW Improved to help with. They actually did work on a full bathroom project I did a couple of years ago.
 
Gary Simms and another individual came to my home to talk about the project.  I showed the space to them.  I gave them a list of objectives I wanted to accomplish with the project.  I told them I wanted to see options for the reconfiguration, how it would look, what design elements would be used and the costs for each option.
I was only given one option for the reconfiguration with one cost.
Gary was more concerned about getting me to commit to what my budget was for the project than giving me options and the costs for those options.
It was like I was at a car dealership and he wanted to know what my monthly budget was I wanted to stick with and then fit me into a car to meet that budget.
I didn't think I was asking for much.  This option would look like this and would use these design elements and it would cost this much.  This other option would look like this and would use these design elements and would cost this much.
Personally I wouldn't go to a car dealership and hand them $40,000 and have them just give me a car that fits that amount.  I would want to know what the specs are.  Why is getting a quote for a bathroom remodel any different?

Master Bathroom Renovation

We selected ?DFW Improved? because several referral guides for the Dallas area listed them as a 5 star contractor and our initial discussions with their salesman indicated their project dedication and professionalism was exceptional.  Plus in their office area numerous Angie list awards are displayed.  Having been an Angie list member since inception this meant a lot.

However, all these accolades didn?t make ?DFW Improve? a 5 star contractor in our case.

First and foremost DFW Improved is not close to DFW airport they are 20 miles away in Frisco, TX. The DFW Improved salesman generated several proposal for our review and the last proposal eventually became the contract.  I do need to point out that this document leaves the buyer with no recourse when the job gets behind for lack of man power/parts or basic screw-ups. I did bring this to their attention when signing the document (of course I was ignored) For instance our proposal/contract indicated that it would take 23 days working days to do our job when in fact the final duration was 45 working days.

I really do not understand the logic of generating a new renovation concept with only the salesman.  In my estimation the Designer and the Project Manager should be directly involved during the initial discussions. In our case the Designer never saw the job and the PM was only introduced to the project the day of the contract signing!  Hence, any construction advice from the PM was totally discounted.

The PM indicated he would not start any work until ALL parts were available and on-site. Hence, we were then faced with purchasing our plumbing fixtures in order for our work to commence.  We made a purchase only to have something available.  The original thought was we could change them later. Turns out it is now impossible.

The DFW Improvement show room is limited relative to available samples.  The designer never visited the job site or any tile/plumbing site to assist in the design concept. You are just directed to other suppliers throughout the Metroplex. The designer did reject numerous inputs regarding plumbing items but these rejections were only based on warranty constraints. Eventually we had to choose some plumbing fixtures we really did not want just to get the job started.

One of our major complaints was and still is, the cabinetry. On three separate occasions (sales man, PM and cabinet builder) we requested that on the vanity we wanted just a sleek plain front, no knobs with easy slide drawers (similar to our front room furniture). What was installed was NOT a vanity cabinet.  It was clunky and would have been good as a work bench in the garage. Did the PM ask to change it ?NO! It was installed and other work around it eventually inhibited any further discussion.  Plus when they installed the cabinet they had to cut the Air-conditioning drain pipe in order place the cabinet flush against the wall.  Unfortunately they did not plug this pipe or place it in the drain pipe.  So the next morning it flooded the bottom of the cabinet and bathroom. We had to add knobs in order to open any of the drawers/cupboards.

Originally we had a 19 inch magazine rack in the toilet area.  Unfortunately this was reduced to 13 inches and they never put a bar across this area. (I eventually had to add this).

The major delay problem came when it was determined that the new tub frame that they made, was two inches too short to accommodate the new tub!  So all the tile already installed had to be removed and a new frame built. This mistake meant the pending shower glass already made had to be altered too.

We wanted and it was agreed upon to provide a plumbing access panel at the front of the tub in the event of a leak.  This was to be made so the tile/hardy board could be removed to correct any plumbing anomalies or switch out fixtures. This process was left out.

Communications could be improved when scheduling conflicts or lack of part availability occur.   

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DFW has done work for us before and this experience was as good as we expected. They had someone contact us quickly after my first phone call. He made an appointment to come to our house and discuss our ideas within a day or two. We thoroughly discussed the issue, i.e. how to close off this room to make it available as another "bedroom" for guests without cutting off the open feel of the upstairs area. He sent us a proposal and we exchanged emails and pictures about details. He then sent a proposal which we accepted and assigned us a project manager. We all had a pre-construction meeting to go over everything and ask questions. The french doors were ordered with 15 lights on each door, took two weeks to be built (as they had told us), and were delivered. The following day, the door crew arrived and hung the door. They hung it so well that either door can be opened only partially and it will stay where it was put and not swing back toward the wall. A portion of the drywall had to be removed in order to hang the door in a place not originally set up for a door, so a drywall crew came to put up new drywall and textured it to match our existing walls. That was allowed to dry for a day or two and then the painters came. They painted the wall, the frame and one of the doors. Unfortunately, one of the windows in the other door had cracked overnight for some inexplicable reason. It was not possible to replace only one glass because the glass is glued in rather than screwed. Evidently, this is the way doors are normally made today. DFW ordered a new door for that side without charge to us. It came within a few days and the painters came back and painted it. We had a couple of issues of the new door not lining up the same as the old door. DFW came out and fixed those issues. The new doors look beautiful, and we are very pleased with the privacy that is now available for guests or for watching TV upstairs without bothering those downstairs. They covered our carpet and stairs with drop cloths, cleaned up before they left, and the entire process was accomplished with a minimum of construction "mess."

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DFW Improved was great and very professional.  Our project manager William was outstanding and always kept me up to date with who would be doing what work when.  Our whole project was set to take 4 weeks which it did and was completed a few days ahead of schedule.  They are higher end and not the least expensive out there but the quality is apparent.  They made renovations as painless as they could have been.