DFW Improved

"We can understand the client’s frustration as water leaks in a home is never fun or inexpensive. A DFW Improved team member went out to assess some damage from a water leak. The client already had his own plumbing company come out to give him a bid on the repairs. The client was adamant that he did not want the plumbing lines in the foundation (This was his 4th slab leak) and that his plumbing company would need to remove drywall, flooring, and vanities and run the plumbing lines through the walls and ceiling. Since there were so many unknowns in the repairs DFW Improved would need to do after his plumbing company was done running the plumbing lines we only gave ballparks figures. We apologize for the miscommunication as we left the meeting under the impression our team member was waiting on the full scope from the client's plumbing company's scope of work so DFW Improved could determine a more firm number on what was needed from us. Our team member discussed with the client the estimated price until we knew what needed to be repaired after the plumbing company completed their scope of work in running the plumbing lines. Our team member even offered to come back out to meet his plumbing company and go over the repair process with them because the client wasn’t sure what all needed to do. He asked for a ballpark and it was discussed mid to upper 40's to do it all. His wife even commented and said "See I told you so" to him. Our team member offered another way to do the bathroom in stages and gave the client a ballpark of mid 20's for the remodel the client wanted outside of the water leak repairs; vanity, tub, tile, etc."