Classic Bmw

I'd give them all "A's". I would also use them again.

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It was good. The saleswoman was great, the building is very sophisticated, and they are very current on technology.

They're both under warranty. They have a great sales team. The service department is fantastic. They take care of you. I call that a topnotch facility. The prices are competitive. They were good. I would use them again.

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They said they were going to detail my car and said it would take two hours and it took four. They just took longer because when they put the pads on apparently the car still squeaks so they had to redo the work.

To Whom it May Concern,

I've had several repairs/service done at this location and all have been performed without a sense of urgency and I own one of the finest BMW they make.

1st Time: I was traveling home from a business trip and had asked them to leave my car outside as I was traveling from out of town and wouldn’t make it into the dealership until after hours. That day I traveled from Chicago to Dallas and was in a plane, train, bus and two rental cars, once I hit Dallas at 9:30 at night I traveled to my house to grab my spare key. Needless to say after spending hours in the airport and traveling to the location the car wasn't left as instructed.

2nd Time: I was told that some work had been done on my car to the left from axil prior to me owning it and it needed maintenance. Given the first incident I wanted a second opinion. I brought the vehicle to the BMW in Dallas and the mechanic replace four bolts to the tune of $112.00 that was holding left front wheel in place. The mechanic told me that no one should have let you leave the shop without fixing that as it could have been life threating.

3rd Time: I ordered and installed a satellite radio for my vehicle and the work was completed without giving me the knowledge how to activate the service as you need the radio code which wasn't left anywhere in the car.

4rd Time: I order and paid for a part to the tune of $500.00, after ordering the part wrong 4 different times and acting like I was putting them out I asked for a refund and walked out to the door.

I am done with the lackluster attitude and subpar customer service.

I've been several times for service. They're very professional and friendly and do good work.
Only problem I've had with them is the last time I had my car inspected.
The inspection sticker expired 4/2014 (numbers on the sticker were 4 and 4). On April 30th, I had them do the inspection. The new sticker should have expired April of 2015 (numbers on sticker 4 and 5), but instead they typed in the numbers backwards - making it expire May of 2014. In June, while sitting at an intersection, I got pulled over and was given a ticket because of the inspection sticker. I had never heard of this happening before, and I never noticed they reversed the numbers.
I went back to them to re-inspect and they appologized several time and offered me a full detailed cleaning. I went to court and had the ticket dismissed. The judge laughed it off and said he had never seen that before.
Looking back it's a little comical. Timing is everything.
Overall, I do like the service at Classic in Plano.

Second time I've leased a vehicle from them. Always an excellent experience. I'm always treated right and am helped by knowledgeable sales people. All the staff is polite and helpful.

• Told to bring in at 2:00pm on a Thursday and I asked if they could look at it that day, otherwise I would bring it in the next morning. Brought it in.
• Received no news that day - except a call saying that the key was saying I needed an oil change too - so I'm guessing they didn't look at it (keys store info BMWs I believe)
• Told the next morning, Friday at 7:30 or so that the service checkup had (surprise!) found that I needed $3K+ in additional work - slow oil leak around a seal, slight grease leak, and a front end alignment. Turned down all of it as these problems were slight. NOT told of any issues with brakes or rear wiper blade
• I emailed back at 1:30 on Friday. How's my car? Was then told that the brakes were out of stock and would be ordered on MONDAY (!) - not that they'd get in, just that they'd be ordered - so were up to FOUR days for a brake job. ALSO THIS makes it clear to me that the UPSELL was the issue here. THEY made time to do work on what MORE they could charge BUT didn't even look to see if my brakes were in stock (front end).
• I told the service rep to take off the lift and make ready, I'd come get it
• Was then told the WIPER BLADE wasn't in stock either! Geez
• Went and picked it up. $400 for oil change and for them to tell me I needed $3000+ worth of MORE work.

In my opinion, this represents what they really think of a customer - a mark. STAY AWAY.

They quoted $2300 for parts and labor. They also failed to return calls in a timely manner. An independent European repairman did the work for less than half the cost and returned calls promptly.

The service provided was excellent. They are expensive but they are great. I have never had any bad experiences. Whenever my car had to be worked on, I had no complaints about them at all.

They have probably done 4 or 5 repairs for me before I sold the car. I always had to argue with them over what was covered under warrenty. They are ungodly expensive, even compared to other luxury dealers. I think I helped pay for the fancy glass building they are housed in these days.

Had a persistant rattle in the back seat of a year old X3. This had been brought in once before and was fixed however the problem returned.. Made an appointment and brought it in as scheduled. Talked to the service writer who was familiar with the problem. Was given a BMW loaner. The service writer called the next day say in it was completed however he wanted to keep it over nigth the ensure that temperature or other factors did not cause the noise to return. Picked up the car the next evening and the repair was completed. All of the staff were very friendly and you are acknowledged as soon as driving in for both the secheuled appointment and the return of the loaner. Good overall experience.

I didn't believe the noise from my convertible top could be fixed. It was caused by large bumps and potholes and I assumed it was the price of owning a convertible. Classic BMW agreed to try to adjust the top, and successfully made the noise go away. I was very pleasantly surprised that it could be fixed.

Excellent service. The staff help me to setup this service on my vehicle, even when I didn't purchase it from them. Every time I visit this location, they show professionalism on every step.

I didn't believe the noise from my convertible top could be fixed. It was caused by large bumps and potholes and I assumed it was the price of owning a convertible. Classic BMW agreed to try to adjust the top, and successfully made the noise go away. I was very pleasantly surprised that it could be fixed.

They have very good customer service and all that. Everything, they have great customer service. They listen to what I say, what I need and all that. They care about their customers.

I don't think I would recommend them to anybody. It takes too long for them to find and fix the problem. I make several trips before the problem is resolved. They do pretty well on the communication but the professionalism is a mixed review depending on whom you're dealing with.

It's pleasant and quick. They're great and we've never had a problem. They're very responsive and it's a very good company.