Several years ago, Tony Darrah, the owner, came to our house and did some repairs inside our fireplace. He did a very good job. We called him again this year (in October) to inspect the chimney and fireplace. We called several times before we scheduled the inspection. Tony didn't come out, but sent a serviceman named Corey. Corey came into our living room, bent down in front of the fireplace, got his flashlight out and shined it up just past the opening and said, "Yeah, it just needs to be cleaned.". I asked him if that was the total inspection. He said it was. I thought that was a pretty lousy inspection. Before Corey arrived, my husband had completely vacuumed the inside of the fireplace. There was no debris. Corey proceed to his truck and brought a ladder and sat it in the yard. He brought in a canvas-type cloth that was folded up, and placed it on the living room floor. We never saw Corey use the ladder.. We do not believe he ever looked at the top of the chimney. Inside the house, he spread the canvas floor cover in front of the fireplace and got his brush and ran it about half way up the fireplace and said okay, that's it. I asked him if he was supposed to run the brush up only one time. He said that was all it needed. He never had to use the floor covering because there was nothing to come out of the fireplace. Since my husband had already vacuumed the inside, it was no cleaner when Corey finished what he called cleaning than it was when he got here. We feel we were totally ripped off for $174 (which included a $10 coupon off the price for Angie's list). I could not believe Corey expected $89 + tax for what he called an inspection and that much again for what he called cleaning.. I called Tony's office and talked with the lady who answered the phone. She said Tony was out of town until the following week and she would have him call me when he returned. I felt Tony would call when the lady told him what happened. There was no phone call the next week. I called again November 9th.. Tony called and left a message (we were gone to the doctor's office when he called). Tony left his cell phone number. I called him as soon as we got back. He did not answer. I left a message on his cell phone. I never heard from him. We were very disappointed. We thought Tony would at least call to see what we had to say. My husband is not able to get up on the roof. (We are elderly.) That is why we called to get the fireplace and chimney inspected in the first place. We certainly do not feel that we were treated fairly. I sent a certified letter to Tony on November 30th. We never heard from him, but the certified letter was signed for. I waited a couple of weeks or so after I sent the letter to give Tony time to respond. After no response, I called the lady in the office again. She said Tony had been out of town during the holidays, but she would contact him that afternoon and see if he ever read the letter. I asked her to please let me know by the next day. That was about two weeks ago. I know the holidays are a busy time, but I think Tony has had ample time to respond. Tony is actually a very nice man, and we really thought he would do the right thing, but I guess our little job was not big enough to address having a problem. We do not feel we should have been charged for the inspection and cleaning, since neither was actually done. We feel Tony should refund half of our money, since Corey did have to spend the time and cost to come to our house. He should not have also charged for the cleaning.