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Benjamin Franklin Plumbing

4.5(
2,564
)
Plumbing, Drain Cleaning, Water Heater Service,

About us

Benjamin Franklin Plumbing solves your plumbing issues, before they become disasters and gets your life back to NORMAL. Our customers' time is our #1 priority. We are "If There's Any Delay, It's You We Pay!" We fix the problem right the first time and provide our customers with a 100% satisfaction GUARANTEE. We do it with convenience, courteousness, competence, cleanliness and character. Benjamin Franklin Plumbing of Dallas has been serving the Dallas area since 1999. We promise prompt and professional service to all of our customers. We look forward to serving your plumbing needs. Benjamin Franklin Plumbing is experienced in handling a wide range of installation and repair needs, and offers 24-hour emergency plumbing services. Only quality parts and plumbing fixtures are used to exceed your expectations. You are the most important person in our business, and our company was built with you in mind. You will receive industry-leading guarantees on all work performed. Benjamin Franklin Plumbing will always be there when we promise. You have our guarantee.

Business highlights

Emergency services offered
25 years of experience

Services we offer

Repair, Replacement & Water Heater & Softener Installation, Toilet, Kitchen Sink, Garbage Disposal, Bathroom Faucets, Shower Head, Valve, Drain, Clean-Out, Flush Valve, Caulking, Gutters Cleaning, Hose, Septic Tank & Vent Stack.

Services we don't offer

Air conditioning

Amenities

Emergency Services

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Our recent projects
  • 9
    View Gallery

    Assorted photos uploaded by Benjamin Franklin Plumbing

Reviews
4.52,564 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
13%
3
6%
2
4%
1
3%
Write a review

Filter reviews by service

Showing 1-25 of 2564 reviews
Billa W.
May 2020
5.0
Yes, I recommend this pro
$30,000
We received great service from Corey. He was diligent in locating the issue with our plumbing and corrected the issue. Thank you so much for your great work.
Louis S.
May 2020
5.0
Yes, I recommend this pro
AWESOME job and fast
Edward H.
Mar 2020
5.0
Yes, I recommend this pro
Professionally Fixed quickly. Excellent service.
Kelly C.
Mar 2020
5.0
Yes, I recommend this pro
$300,000
We had a very slow leak coming through our ceiling. Chris R. of Benjamin Franklin came out and scoped the problem with a camera to find a leaking toilet on our second floor causing the ceiling leak. We decided to upgrade and replace the leaking toilet and to also upgrade and replace two other toilets. Chris R and his partner, Chase, came out the next day and replaced all three toilets and installed new fill and shut off valves for each as well. They were on time and the work was immaculate. They were friendly and easy to work with as well. I will use them again
Alfred T.
Mar 2020
5.0
Yes, I recommend this pro
$125,000
Ray Jackson, was "onetime, and extremely efficient. He thoroughly examined and diagnosed the problem. It Turned out that the toilet in the upstairs bathroom was leaking below floor level each time it was flushed. Ray replaced the toilet with a new one, (since the one that was there had been in the house for more than forty years, and was not functioning properly, though it had been worked on several times,) Ray was sharp, courteous, patient to explain exactly what the problem was. NO PRESSURE to buy the toilet. He offered a rebuild of the one that was there, but since it had been done at least twice before and was still not providing satisfactory service, we decided on the new one. The price was competitive, and Ray quickly and competently installed the new one including a brand-new cutoff valve. We are quite happy with the whole experience and hope that he is still with Ben Franklin Plumbing next time we need plumbing work done, as we would like them to send him, if he is still with their company.
Randy T.
Feb 2020
4.0
Yes, I recommend this pro
$5,900
Gave the quote quickly at agreed trip price. They were 25% higher than others
James C.
Feb 2020
5.0
Yes, I recommend this pro
$12,000
Great! Quick, punctual service and very professional. I had tried another company that had offered a free inspection but they wouldn’t touch it since the manufacturer of the unit had gone out of business. But this company was very knowledgeable about the unit and did a great job with the maintenance requirements. The cost of the service call included discounts on any other plumbing job needed for the year. Very pleased with their work!
Shreya A.
Dec 2019
4.0
Yes, I recommend this pro
Job was performed well, they were a little pricey though hence the "B" rating. Quality of work was certainly an "A".
FRED K.
Nov 2019
5.0
Yes, I recommend this pro
My technician Chris was excellent. He was very thorough and understanding of my particular situation. The price was reasonable under the circumstances, I would not hesitate to hire this company again.
Joseph D.
Jul 2019
5.0
Yes, I recommend this pro
$1,200,000
It went very well. The price was good.
Response from

"We are thrilled that your service with our company was satisfactory! A positive review and referral are the highest compliments we can receive from valuable customers like you!"

Jim B.
May 2019
5.0
Yes, I recommend this pro
Good work!
Vijaybhaskar M.
Mar 2019
2.0
They should focus on repair. Right from the beginning they started doing their sales pitch even before investigating.
Response from

"Thank you for your comments. Please know that our goal is to focus on our customers and treat you with courtesy and respect. Please remember that we respond to any problems no matter what time 24 hours a day 7 days a week. We strive to offer quality, punctual service to you and your family."

Sam W.
Dec 2018
1.0
$130,000
I was quote $1,300 for the replacement of 4 faucets in our brand new home. Found another place that quoted $225.
Response from

"Thank you for your honest feedback regarding your experience with our company. We would love to be of service to you in the future and regret that we were not permitted to solve your plumbing problem. The upfront price you were quoted is based solely on the job. Not by the hour, and does not change should our plumbers run into any complications. And, we also take care of ensuring the repair is on par with any and all unique city codes and requirements. In addition, we have a 100% satisfaction guarantee on all our plumbing repairs/replacements and we hope you will consider our company in the future."

Eric C.
Nov 2018
5.0
$40,000
Overall was fine - I was worried that an animal died in our toilet drain or we had a cracked sewage line since there was an AWFUL smell. They were kind, respectful, and professional. Ended up changing my wax ring but that was $400 gone down the toilet and still had a lingering smell.
Response from

"Thank you for your candid feedback. We understand it is never fun to pay for home repairs. Please know that our business expenses dictate our pricing. We hope to be of service to you in the future!"

Jeffrey P.
Nov 2018
3.0
$60,000
Tech was very good and professional, but charged a fortune for two hours' work. To be fair, they have a price schedule you get in advance. I just had no idea the repairs would take two hours for $600.
Jack B.
Oct 2018
5.0
Yes, I recommend this pro
$24,000
The work was begun on time, completed effectively by polite and professional staff.
Response from

"Thank you for taking the time to leave us a review. We are happy to serve you!"

Jack B.
Oct 2018
5.0
Yes, I recommend this pro
$23,000
I was contacted quickly by BF when I made an inquiry using Angie's List. The appointment was scheduled for the next day. I was supposed to get an email with the plumber's name and photo but for some reason that did not arrive. Not a problem because I did receive a phone call with the name and time frame. The truck and their uniforms were clearly marked. Jeremy and Ben were very polite, appropriately friendly, and professional. They came and took care of the problem quickly and quietly. Jeremy tried to sell me on some future work but it was not a hard sell. I think the cost was probably a bit high but I was willing to pay for the convenience and speedy completion of the work needing to be done. I will certainly consider calling BF again.
Response from

"We consider it a privilege to work in your home. Thank you for allowing us to be of service and letting us know about the confirmation email issue. We look forward to serving you again and hope you will consider us to be your plumbers for life! Feel free to call us anytime at 972-562-1776."

N G.
Sep 2018
5.0
Yes, I recommend this pro
$12,500
Technician arrived early and work was completed quickly. We have used Benjamin Franklin, and this technician, in the past and will definitely do so again. Great customer service.
Kelley D.
Aug 2018
5.0
Yes, I recommend this pro
$37,400
The service people were very promp in their arrival. They were very polite and knowledgeable in how to solve our problems. They were very tidy and quickly fixed the toilets. I am always pleased with Benjamin Franklin Pluming and Chris M is one of the best plumbers they have sent. I would definitely use and ask for Chris M again
Response from

"Thank you for your feedback. Chris will appreciate your compliments!"

Robert N.
Aug 2018
5.0
Yes, I recommend this pro
$46,500
The plummer, Wayne, was prompt and professional. When a complication arose a week after the job was done, they responded in less than 24 hrs, and fixed it quickly and for free. Good service and great quarantee.
Response from

"Thank you, we are thrilled that your service with our company was satisfactory! A positive review and referral are the highest compliments we can receive from valuable customers like you!"

James H.
Aug 2018
2.0
Not good. He asked a lot of question about how many fireplaces we had and that gas lines needed to be replaced. ( We don’t even use the fireplaces that much) Old tankless worked fine and I justed wanted it replaced. Had 5 estimates from A rated Angie’s list providers and he was the only one who asked the questions. Felt like they were trying to justify things I did not need and justify there high cost. I had unit replaced by an Angie’s A ratedprovider at 1/3 the cost and it works great.
Response from

"Hi [Member Name Removed], thank you for your honest feedback regarding your experience with our company. We would love to be of service to you in the future and regret that we were not permitted to solve your plumbing issue. The upfront price you were quoted is based solely on the job. Not by the hour, and does not change should our plumbers run into any complications. And, we also take care of ensuring the repair is on par with any and all unique city codes and requirements. In addition, we have a 100% satisfaction guarantee on all our plumbing repairs/replacements and we hope you will consider our company in the future."

Margaret T.
Jun 2018
5.0
Yes, I recommend this pro
$12,600
Excellent service, as usual. Chris Mc and his helper, Timothy, were typical Benjamin Franklin employees. Both greeted me with a handshake, introduced themselves, and then Chris gave me an estimate of repairs after he assessed the situation. Could have sold me on installing a new faucet, but instead tried, and succeeded, in repairing the old one and thereby saving me money. This is another example of why I keep calling this company whenever I need a plumber. Can’t say enough good things about their promptness, professionalism, or ethical standards.
Response from

"Thank you for your honest review of our services. We are thrilled that your service with our company was satisfactory! A positive review and referral are [Member Information Removed] highest compliments we can receive from valuable customers like you!"

Denis M.
Jun 2018
5.0
Yes, I recommend this pro
Chris and his helper provided EXCELLENT service and in a timely fashion.
Response from

"Thank you, we are happy to serve you!"

June L.
May 2018
5.0
Yes, I recommend this pro
$120,000
Chris located the problem very quickly & explained what had happened & what needed to be done. He called for a restoration company who responded quickly & made sure all the water was cleaned up & that the floors & walls were dry & ready for a new toilet. Chris & Timothy came back & installed a new toilet. They were pleasant & efficient, making sure I was satisfied. I appreciated their work very much.
Response from

"Thank you for your kind words! We consider it a privilege to work in your home, thank you for allowing us to be of service."

Rafi R.
May 2018
5.0
Yes, I recommend this pro
Excellent service performed
...
Showing 1-25 of 2564

Licensing

Bonded
Insured

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Benjamin Franklin Plumbing is currently rated 4.5 overall out of 5.
Monday: Open All Day Tuesday: Open All Day Wednesday: Open All Day Thursday: Open All Day Friday: Open All Day Saturday: Open All Day Sunday: Open All Day
Benjamin Franklin Plumbing accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
Yes, Benjamin Franklin Plumbing offers a 10% senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.
Benjamin Franklin Plumbing offers the following services: Repair, Replacement & Water Heater & Softener Installation, Toilet, Kitchen Sink, Garbage Disposal, Bathroom Faucets, Shower Head, Valve, Drain, Clean-Out, Flush Valve, Caulking, Gutters Cleaning, Hose, Septic Tank & Vent Stack.
Air conditioning

Contact Information

1100 Jupiter Rd, Plano, TX 75074

Service Hours

Sunday:Open All Day
Monday:Open All Day
Tuesday:Open All Day
Wednesday:Open All Day
Thursday:Open All Day
Friday:Open All Day
Saturday:Open All Day
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